Willy Moy | Page 7

This is a sales and service review. I originally  bought an 2007 LS and had a good experience. Last week I traded in my 07 LS for new 2012. I was dealt with very failry (Michael Fuller in sales) and  bought an 2007 LS and had a good experience. Last week I traded in my 07 LS for new 2012. I was dealt with very failry (Michael Fuller in sales) and felt I negotiated a very fair price as well as got good value for the trade.  What makes this is a 5 star review in my eyes however is the service and follow up. I picked up the car on a friday and had to return to the dealership Monday to pick up the new registration and sticker. When I went into the dealership they noticed a large screw logged in the front right tire. Even though they were not responsible (and the tire wasn't covered), they stepped up and replaced the tire for free.  I had my last LS serviced by IRA and was really pleased with the speed, quality and ease of getting loaner cars. After stepping up to replace the tire on my new LS, it's clear they understand and appreciate customer loyalty. I look forward to having my new LS serviced there and hopefully be another repeat customer the next time I need a new car. More

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I can't imagine having a better experience. These are true gentlemen. I'v heard and experinced that women are not taken seriuosly at car dealerships and that you should always bring a man with you. Well, true gentlemen. I'v heard and experinced that women are not taken seriuosly at car dealerships and that you should always bring a man with you. Well, for me it was different at Ira Lexus of Danvers. They treated me and my money with respect. Any questions I asked were answered promptly and directly, not with the mushy, not so honest answers I had received at other dealerships. I am particular about what I want and they made sure I was happy at every turn. My car was pristine when I picked it up and Victor sat in the car with me and explained every button and lever and how to use them! I drove away very comfortable and content having spent my money there. I will buy my next Lexus there and have recommended them to my friends and family. If you're buying a car, you want to get it from them! More

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