Xavier Crump

​I purchased a 2025 Mercedes GLE 53 out of state and put total trust in the sales team and management to be honest and fully disclose any physical damage before shipping. Unfortunately, that trust was compl total trust in the sales team and management to be honest and fully disclose any physical damage before shipping. Unfortunately, that trust was completely misplaced. ​Upon delivery, I discovered clear damage to the front emblem that was intentionally hidden and never disclosed. When I called the dealership regarding the issue, they admitted on the phone that the damage was already present prior to sale. However, despite their admission and my sending over the official receipt/invoice for the replacement part ($412), no one has bothered to call me back or reimburse me. ​Admitting to pre-existing damage and then completely ignoring a customer after the sale is unacceptable business behavior. I am posting this review in hopes that higher management will finally step in, make this right, and reimburse the $412 invoice immediately. More

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After several days of shopping for the right vehicle for my family, I was ready to give up. I decided to give DuPage CDJR one last chance before throwing in the towel, and I am so glad I did. If you’re l my family, I was ready to give up. I decided to give DuPage CDJR one last chance before throwing in the towel, and I am so glad I did. If you’re looking for a vehicle and want to avoid the typical dealership runaround, stop here first and ask for Xavier. He went the extra mile to help me get into the vehicle I wanted, and his outstanding customer service didn’t end when I drove off the lot. Less than a week after purchasing my new Jeep, I was sideswiped by a semi-truck while driving on the highway. I was stranded and unsure what to do, so I called Xavier. He immediately helped guide me through the process and made sure my vehicle was taken to the dealership best equipped to handle the repairs. If he didn’t have an answer, he found one. It’s incredibly rare to find a dealership that continues to take care of its customers after the sale, but that’s exactly what I experienced at DuPage CDJR. I can’t say enough about how grateful I am to Xavier and the entire team for making what is often a stressful experience such a positive one. They truly earned my trust, and I would recommend DuPage CDJR to anyone looking for a vehicle and exceptional customer service. Five stars! More

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The deal started slow DuPage being 300 miles from home I was skeptical . When I requested a manager and got Brian Davis everything progressed smoothly and when I got to the dealership and meet Xavier Crump was skeptical . When I requested a manager and got Brian Davis everything progressed smoothly and when I got to the dealership and meet Xavier Crump it was a slam dunk. Thanks again guys. More

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Everyone was friendly and helpful. I was very happy with the car buying experience and would definitely refer family/friends. I was very happy with the car buying experience and would definitely refer family/friends. More

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