Yousef Aliya | Page 3

Very disappointing experience. The “face” sales people were friendly and helpful. The finance person was good. The two guys from the office (Sales Managers?) Charlie and Dino were The “face” sales people were friendly and helpful. The finance person was good. The two guys from the office (Sales Managers?) Charlie and Dino were dishonest, arrogant and insulting. If not fired, they should never talk to a customer. You can tell when a person is over their head when they use words like “stuff” and “things” to explain answers to questions. Charlie was full of excuses that didn’t connect. Lots of “used car salesman” phrases thrown around, but for example tried an amateur tactic to tell us the price was going to go up the next day, and that he was losing money; literally told us had $2500 more in it than the published price. I’m sure Purdy is either a charity, or not smart enough to price things to be profitable… Dino takes the award for being the worst service oriented person I have met in my life. After we paid, and were waiting for car to be brought around, we were told they didn’t have a second key to give us, but that we should come back the next day for a second key. When my wife and daughter returned the next afternoon, they were made to wait for a long time, then told they would have to pay for the second key. Dino came out with extreme attitude and drama. My wife simply stated that we were told we would have a second set of keys included in our purchase and were told to come back today. My daughter called her fiancée on her phone to listen to the conversation when he started becoming irrational and offensive. Dino literally pointed at my wife and told her to be quiet because he wasn’t talking to her, and he also said that she had a “Cruella D’Ville look” about her. He cut both wife and daughter off several times, was condescending, angry and rude. My daughter commented that she wasn’t sure she had seen a sexist attitude before, but was certain that was it. His parting shot was “Do not come back even if the receptionist calls you. We don’t want to see you here until I call you.” When I look at the Purdy Group website, it says they are service oriented. Charlie fit into what a used car salesman is characterized to be. Dino is a HR liability. FWIW, I am a VP of Sales for a multi-billion dollar company, so I have a decent understanding of business and sales. More

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Ishmael and Charlie were a huge help! They helped me get exactly what I wanted and were really friendly and helpful the entire process! I recommend using Purdy Hyundai! They helped me get exactly what I wanted and were really friendly and helpful the entire process! I recommend using Purdy Hyundai! More

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The salesman was helpful (Yousef) at first but they lied to me about what they fixed before I bought it and now I can't get anyone to answer my questions or calls. I can't even get them to tell me about the to me about what they fixed before I bought it and now I can't get anyone to answer my questions or calls. I can't even get them to tell me about the warranty I bought. Every time I call to talk to a sales manager they tell me they are not there? I feel as if they are hiding something an lying to me. More

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