Zach DesOrmeaux

This was the first experience that I’ve had with Orlando Infiniti. The entire staff that I interfaced with, from the receptionist to the leasing sales manager, and the service staff were very professional Infiniti. The entire staff that I interfaced with, from the receptionist to the leasing sales manager, and the service staff were very professional and pleasant They made me feel genuinely welcomed at every level. Although I was a “walk-in” without an appointment, the receptionist quickly honored my request to see the Leasing Manager and gave me a time that he would be available. The Leasing Manager, Steven, listened attentively to my circumstances related to the desired lease, then introduced me to the sales representative, Mr. Zach DesOrmeaux, Zach was very pleasant to work with. He listened. Then he showed me the exact type of auto, that I had expressed a desire for, the QX-60. He is also knowledgeable of all aspects of the leasing process. He walked me through it, then worked with me in interfacing with my bank and insurance company to expedite the paperwork process. He is the consummate professional. Never pressing, just helpful. Zach then introduced me to Service Advisor, Levi Giroux, who, as it turned out, would demonstrate the service-oriented environment that permeates Orlando Infiniti. After closing the lease, the next day, I drove the car to GA. Doing the trip, I noticed a slight vibration at speed. Upon returning to Orlando, I took the car back to Orlando Infiniti, checked in at the Service Concierge’s desk where I got another pleasant surprise. When I told the service representative, Regyna, what my problem was and that I wanted to see Levi, she called him, then went to look him up when she was unable to reach him by phone. My immediate thought was “WOW! What service!”. It got better. Levi, met with me shortly afterwards. I explained the problem, and he said he would address it immediately. Less than 30 minutes later, my car was ready, It had also been washed. Kudos to the entire staff that I met at Orlando Infiniti for the best experience I’ve ever had with an auto dealership. T Kornegay Orlando, FL More

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Very smooth process, and paperwork was done timely. Zack was very friendly and helpful. Very professional interaction. Zack was very friendly and helpful. Very professional interaction. More

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Orlando INFINITI and Zach are awesome! I have purchased a lot of cars in my lifetime and this experience was by far the absolute best! I came from an hour and a half away but made the deal I have purchased a lot of cars in my lifetime and this experience was by far the absolute best! I came from an hour and a half away but made the deal via text with Zach so that I knew exactly what the total cost would be. The car was exactly as he promised, the paperwork was ready and we were in and out with our new ride very quickly. More

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The dealership is absolutely beautiful and each employee I encountered was warm and welcoming. My salesperson Zach is absolutely amazing. He is soft spoken, knowledgeable and not pushy at all. I immediately I encountered was warm and welcoming. My salesperson Zach is absolutely amazing. He is soft spoken, knowledgeable and not pushy at all. I immediately felt at ease and after test driving the car I was sure I made the right decision to purchase. The process was very easy and relaxing. Zach sealed the deal! More

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Infiniti Orlando as a whole was such a pleasure to do business with but Zach was the cherry on top! He was very quick to answer questions from the very first contact and in person he was very personable. business with but Zach was the cherry on top! He was very quick to answer questions from the very first contact and in person he was very personable. We will be keeping Zach in our contacts for all our future car buying needs! Thank you Infiniti and Zach for one of the best dealership experiences thus far! More

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Very happy with the process. Zach was very informative and friendly. We felt very easy and never felt push to purchase the car. I do appreciate that a lot. Thanks, Zach. Zach was very informative and friendly. We felt very easy and never felt push to purchase the car. I do appreciate that a lot. Thanks, Zach. More

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The dealership was very transparent and the General Sales Manager, Brandon Brevard was so professional and provided EXCELLENT customer service going above and beyond. He was complete “hands on” for a smooth Manager, Brandon Brevard was so professional and provided EXCELLENT customer service going above and beyond. He was complete “hands on” for a smooth transaction. His knowledge is superb. He is definitely an asset to the dealership. Very disappointed in my sales representative Zach as he didn’t follow up on certain things. More

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Great experience all around. Will definitely be back. Can’t say enough about. Zachry DesOrmeaux he was awesome. Will definitely be back. Can’t say enough about. Zachry DesOrmeaux he was awesome. More

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First class all the way Great experience and smooth transaction. Highly recommend this dealership. Love my new QX 60 autograph Thanks everyone transaction. Highly recommend this dealership. Love my new QX 60 autograph Thanks everyone More

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My mom and I walked in your dealership to see a used SUV for sale. We appreciated that your Salesman Zack, was not pushy! The suv sold itself! We loved it! We appreciated doing business with you. Someday we for sale. We appreciated that your Salesman Zack, was not pushy! The suv sold itself! We loved it! We appreciated doing business with you. Someday we would revisit your dealership again ad buy another car. We like the way you do business! Thank you More

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