Zeynep Gurleroglu

I leased a 2023 Infiniti QX60 expecting a luxury SUV experience, but it turned out to be one of the most frustrating vehicle and dealership experiences I’ve ever had. For a vehicle that costs around $6 experience, but it turned out to be one of the most frustrating vehicle and dealership experiences I’ve ever had. For a vehicle that costs around $65,000, the quality is shockingly poor. The interior materials feel cheap, the fit and finish are below what you would expect from a luxury SUV, and the technology already feels outdated. The infotainment screen is small and poorly integrated compared to competitors, and the lack of proper wireless Android connectivity makes the vehicle feel years behind the competition. The mechanical problems started almost immediately. Before the car even reached 1,000 miles, the battery died multiple times for no clear reason. The dealership repeatedly claimed nothing was wrong, yet I still had to replace the battery myself before the lease even ended. A battery failing in less than three years on a nearly new luxury SUV is unacceptable. The maintenance costs were even worse. I had to replace the brakes at only 10,000 miles for around $500, then replace them AGAIN just after 20,000 miles for another $500 using the same dealer-installed parts. When I brought this up, the dealership refused to help with the cost and simply called it “normal wear and tear.” Replacing brakes twice within barely 20,000 miles is not normal on a luxury SUV — it points to poor-quality parts or serious design issues. On top of that, I had to replace all four tires far earlier than expected, costing another $1,200. I’ve owned far less expensive vehicles that were significantly more reliable and durable. The dealership experience at Infiniti of Stevens Creek was just as disappointing as the vehicle itself. When I originally leased the car, the process took over 10 hours for something that should have been simple. The staff seemed disorganized, unprofessional, and completely disrespectful of customers’ time. The GM even ran my credit twice within two days without properly completing the deal or notifying me. Things didn’t improve at the end of the lease either. In February, when I returned and grounded the vehicle, I called ahead of time to make sure everything would be ready. Despite that, it still took them over an hour just to process the return. What makes this even more frustrating is that only a couple of days earlier, I purchased another luxury vehicle from a different brand, and the entire process — from walking in to driving away — took less than 30 minutes. That experience was smooth, professional, and efficient, while Infiniti was the complete opposite. Overall, this was an extremely disappointing experience from both the vehicle and the dealership. Poor build quality, constant issues, excessive maintenance costs, outdated technology, and terrible customer service made this one of the worst luxury vehicle experiences I’ve had. If I could give zero stars, I absolutely would. I would strongly recommend looking elsewhere before considering the QX60 or Infiniti of Stevens Creek. More

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Dishonest shady crooks who have no respect for their customers, 7000$ to repair a damaged truck, and when the warranty company trys to contact the dealership apparently the guy who handles the warranty customers, 7000$ to repair a damaged truck, and when the warranty company trys to contact the dealership apparently the guy who handles the warranty stuff at the dealership got fired, so instead of reimbursing my for the 2000$ rental truck bill i have now and making it right they start lying to me, dodging my calls or just flat out hanging up on me when i call More

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Horrible service experience . Sales team filling in for service and rude manager . Added random service charges on the fly . On the top of it , they started changing 3% credit car Sales team filling in for service and rude manager . Added random service charges on the fly . On the top of it , they started changing 3% credit card processing fees. More

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