Zoe Lockhart | Page 4

I brought my truck in for a routine oil change and standard inspection on February 13th, also requesting a review of a previously addressed wiper issue. Although the service was expedient, upon retrie standard inspection on February 13th, also requesting a review of a previously addressed wiper issue. Although the service was expedient, upon retrieval of my truck, I was informed that the wiper concern had not been examined, and I would need to schedule another visit. Additionally, despite being assured that all was well post-inspection, I noted that my tires were significantly worn—a condition I had anticipated and subsequently addressed by purchasing new tires shortly after. However, this oversight in the inspection process was disappointing. Following my service experience, I received a call on February 14th inquiring about my satisfaction. I shared my concerns, and the representative, who was exceptionally courteous, proposed scheduling another appointment to rectify the issues. Regrettably, when I called to confirm this appointment on February 21st for the next day, there was no record of it. Moreover, I was taken aback to learn of a potential $200 diagnostic fee to investigate the wiper malfunction—a detail previously unmentioned. This series of events has left me with mixed feelings about the service quality and communication efficiency. More

by MANNIDA Verified Customer Verified Customer

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Tom Brown was wonderful, patient and accommodating. He found us what we wanted! The closing process was quick and professional too! He found us what we wanted! The closing process was quick and professional too! More

by peevyc Verified Customer Verified Customer

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The help that I received while purchasing my car was phenomenal! I appreciate the business and the help from Jacob Ellis a lot. He handled everything with a high level of professionalism and kindness. I phenomenal! I appreciate the business and the help from Jacob Ellis a lot. He handled everything with a high level of professionalism and kindness. I would definitely refer friends to buy from this dealership!! More

by cesmith9159 Verified Customer Verified Customer

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