Zubair Ali
Zubair Ali at Norm Reeves Hyundai of Irving

Zubair Ali

Service Manager

Norm Reeves Hyundai of Irving

1800 E Airport Fwy
Irving, TX 75062

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4.4
21 Reviews
4.4

21 Reviews

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21 Reviews of Zubair Ali

January 06, 2026

Dealership Rating
Employee Rating

The deal and financing process was comfortable and nicely handled by Norm Reeves team. All details were shared and explained. More

by pbpranav750
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Martin Trevino

December 31, 2025

Dealership Rating
Employee Rating

Finance department was beyond terrible. No transparency at all. Very underhanded with presentation of financing. Violation of "Truth in Lending Act" occurred during financing. What up to th More

by strotex80
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Martin Trevino

Jan 02, 2026

Norm Reeves Hyundai of Irving responded

We understand the importance of transparency and are concerned by this review. Please contact our General Manager, Chris Lark, at chris.lark@normreeves.com so we can look into this situation further.

December 29, 2025

Dealership Rating
Employee Rating

Mr.kero and Mr.Arif sales persons were too good in taking care of us . Thank you so much . Keto helped in getting offers too More

by Bhuvana.ps
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Martin Trevino

Dec 29, 2025

Norm Reeves Hyundai of Irving responded

Our team clearly cultivated a wonderful experience, tending to every detail and helping you bloom with confidence in your choices. Their care and attentiveness created a space where everything felt clear and supported. We are thrilled that the process felt both rewarding and seamless.

December 25, 2025

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Employee Rating

Out of all the dealers I spoke to over purchasing a vehicle, Juan was straight forward and willing to work a deal. When I came in to do the paper work, everyone I dealt with was great. When I am in t More

by bcbats
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Martin Trevino , Juan, and Noor

Dec 26, 2025

Norm Reeves Hyundai of Irving responded

Straightforward conversations make all the difference. Juan knows how to keep things clear and fair, and we’re glad the whole team carried that same energy when you came in. We’ll be ready whenever you’re back in the market.

December 14, 2025

Dealership Rating
Employee Rating

The service was ecxelent! !! I will definitly comeback again. Lou is amazing his service and dedicarion in this process went 100% More

by mariamv81
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Martin Trevino

Dec 15, 2025

Norm Reeves Hyundai of Irving responded

Lou sounds like the shining star of your car-buying experience! We’re thrilled he made everything smooth and easy. Thank you for trusting us, and may your holidays be as bright as your visit!

December 11, 2025

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Employee Rating

My sales person went above and beyond what was needed to make sure I had the best experience possible. I love my new santafe so much. More

by Mrsd2021
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 12, 2025

Norm Reeves Hyundai of Irving responded

We’re so glad to hear your salesperson went above and beyond. That kind of care is exactly what helps us deck the halls around here, and knowing you’re loving your new Santa Fe makes the celebration even brighter. We hope it brings lots of comfort and joy!

December 06, 2025

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Employee Rating

Worst experience and was bluffed by number of miles on the car when I thought I was getting a new car. Car already had 380 miles when was buying. I was told the new car is coming on truck and instead it w More

by gauravsoni05
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Martin Trevino

Dec 08, 2025

Norm Reeves Hyundai of Irving responded

Hi there, we're sorry to hear that your experience was disappointing. We regret that miscommunication hindered your experience and will use your feedback to ensure we better explain these details for future customers. Please contact our General Manager, Chris Lark, at chris.lark@normreeves.com. He would be happy to address your concerns and ensure everything is clarified.

November 26, 2025

Dealership Rating
Employee Rating

The staff members that I met were attentive and did their job well. I purchased a good vehicle. More

by lenewithers
Recommend Dealer
Yes
Nov 26, 2025

Norm Reeves Hyundai of Irving responded

Thank you, Lene! The team loves helping guests find a vehicle that feels just right, like settling in under a warm blanket on a cool autumn morning. Is there anything else we can do to make your next visit extra comfortable? Let us know!

October 17, 2025

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Employee Rating

Bryan is the best, very helpful & through. Would recommend all of my family & friends. Thanks. More

by JAMES.STORM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 20, 2025

Norm Reeves Hyundai of Irving responded

We’re so glad to know you had an excellent experience! Thank you for giving Bryan and the team something to celebrate as we start the week. We’re here whenever you need us, so feel free to reach out anytime!

October 16, 2025

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Employee Rating

They had my car for a month for a transmission issue. The first diagnostic and repair did not solve the problem ended up having to have a new transmission. The delay was too long and being told one of th More

by Plebedevs65
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Natalie, Jacob

Oct 17, 2025

Norm Reeves Hyundai of Irving responded

We appreciate you sharing your feedback with our team. Reviews like yours help us see what our strengths are, as well as how we can keep improving to make service smoother and easier. We hope to see you again soon so we can deliver even more fantastic service!

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