ivanna Mijares

I’m very disappointed with my recent service experience at Boerne Nissan. I purchased my vehicle from this dealership only 3–4 months ago, and at the time of the service visit it had approximately 1,700 at Boerne Nissan. I purchased my vehicle from this dealership only 3–4 months ago, and at the time of the service visit it had approximately 1,700 miles. I made an appointment because I noticed an issue with the alignment/fitment of one of the doors. Unfortunately, the technician and service manager were unable to understand or identify the problem I was describing. I was ultimately referred to a Nissan-approved body shop. The body shop was able to identify the issue and submitted the necessary documentation to Boerne Nissan so that they could pursue the issue as a warranty claim. Since then, despite repeated phone calls and messages, I have not received a meaningful response or resolution, and my vehicle still has not been returned to me. The lack of communication and follow-through has been extremely frustrating. There is also a yellow wax-pencil marking on the door jamb of this particular door, and this marking appears only on that door. I cannot say what the marking means or when it was made, but given the alignment issue, it raises questions for me about whether the vehicle may have had prior damage or a known issue before I purchased it. I would have expected any such condition to have been disclosed. At this point, I’m simply asking for the problem to be properly addressed and the vehicle returned to me. I purchased a nearly new vehicle from this dealership and expected considerably better communication, assistance, and follow-through when a potential warranty issue arose. More

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Here at Nissan having my first oil change and gas fill up. All my friends love my economy car, so many features that it took my grandson to explore and show me how to navigate all the options. If you’re t up. All my friends love my economy car, so many features that it took my grandson to explore and show me how to navigate all the options. If you’re thinking of getting a new or used vehicle, go to Nissan first! Melinda V. More

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Richard was extremely helpful and above all PATIENT with me. I came in here to look, thats all that i was preparedto do today, I wanted to do my homework before deciding whether to buy another Nissan or go me. I came in here to look, thats all that i was preparedto do today, I wanted to do my homework before deciding whether to buy another Nissan or go with another make & model. He patiently answered all my questions, I test drove 2 and still after choosing one vehicle, I was unsure of the color or package. He let me go back and forth without one single sign of being bothered by any of my actions. He was very helpful, even after I told him I wasn't ready to buy any time soon. We were so impressed by him, that my hubby decided to go ahead and buy the car I was looking at. I've had the Rogue, great car with wonderful maneuverability and great on gas. I went to a Nissan Armada, great size, comfortable but a gas monster. I am now the proud owner of a Nissan Kicks. No matter which Nissan you choose, you can't go wrong. More

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