Joshua Fichter

My wife and I went to the dealership to look for a replacement truck for our family on Saturday October 28th. We arrived at the dealership and saw a couple of trucks that we wanted to look at. When we replacement truck for our family on Saturday October 28th. We arrived at the dealership and saw a couple of trucks that we wanted to look at. When we walked up to the door the salesman that was standing at the door turn around and left the area. I told my wife let's go the the other side and look at some other trucks. Then we walled back up to the door and it happen again. I told my wife get into he car and let go. The next dealership we went to we bought a brand new truck because of the professionalism that we received from them. Yes it was raining but do you not sale cars and trucks when it is raining. More

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I recently purchased a F250 from Five Star Ford from Anthony (Sales), we had an issue with the vehicle and the response from Joshua the GM was amazing. Every person we dealt with from the sales, financ Anthony (Sales), we had an issue with the vehicle and the response from Joshua the GM was amazing. Every person we dealt with from the sales, financing to service department were professional and responsive. Great experience!!! More

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I have bought many new vehicles from Five Star Ford over the last 9 years and I have always got five star treatment, both during and also after the sale when I need service. My salesman Rick xxxx is expedie the last 9 years and I have always got five star treatment, both during and also after the sale when I need service. My salesman Rick xxxx is expedient, cordial and always does what he says he will do. All staff at Five Star are great to deal with and always put the customer first! I drive all the way from Tyler, Texas to deal with this dealership. Mickey R. More

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This is the best dealership around. From the minute you walk in they make you feel like you're part of the family. We have bought 9 vehicles from the same salesman over several years. From the minute you walk in they make you feel like you're part of the family. We have bought 9 vehicles from the same salesman over several years. Hands down easiest transaction you'll ever do! More

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Everyone in the process was friendly, professional, and accommodating. Both my wife and I purchased our current vehicles from this location and have had excellent experiences. Prices were fair, even though accommodating. Both my wife and I purchased our current vehicles from this location and have had excellent experiences. Prices were fair, even though the market was inflated, and we were able to get into great vehicles with the hero of their excellent sales and finance teams. More

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Melvin is AMAZING! He worked extra hard to find me the prefect vehicle, was so patient and friendly to top it all off! If you're looking for a car go see Mel at Five St He worked extra hard to find me the prefect vehicle, was so patient and friendly to top it all off! If you're looking for a car go see Mel at Five Star Ford, he'll get you back on the road with a smile on your face More

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The staff at 5 Star Ford in North Richland Hills(Haltom City) Texas are great to work with. They made it very easy to buy. City) Texas are great to work with. They made it very easy to buy. More

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I would highly recommends these folks. I have purchased 4 vehicles from them and will be purchasing another as soon . I have purchased 4 vehicles from them and will be purchasing another as soon . More

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Great experience for my daughter and I. Would do it all over again with no hesitation. Would do it all over again with no hesitation. More

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I reluctantly placed a $500 deposit for an incoming F150 today. The deal was handled by a very professional and courteous salesperson, Armando Calvary. He was further helped by a respectful and decent manag today. The deal was handled by a very professional and courteous salesperson, Armando Calvary. He was further helped by a respectful and decent manager, Michael Huntzinger two days ago. Albeit this, I had a bitter experience with the GM Joshua Fichter and his another new car sales manager, Justin Allerheiligen. Joshua did not bother to return my message from yesterday and I personally went to the dealership today to further negotiate $500 and unexpectedly met with rude and defensive Justin although I was expecting to talk to Michael. He acknowledged receiving my text yesterday, and while discussing further, he made me feel like I was getting the truck from his dealership for "free". He was further abhorrent, rude, and unprofessional contrary to "management" position that requires a much patience, courteousness, and great customer service. The deal may have been good in his eyes but that does not justify being rude to a customer who is onsite. He may have gotten away with his style of behavior and attitude in the past, but not with me! He certainly needs an attitude adjustment and needs to respect his customers and their monies, and further needs to stop acting like as if he is the one paying for his customers vehicles. I know the dealership has many good ratings overall, but I was shocked, discouraged, and disappointed at his attitude. I have bought several cars in my lifetime and never encountered such a disgusting attitude come from a "management" personnel. I advise future customers to ask for a management name first and if he is on duty, then run away from him or the dealership as you don't want to be treated like a number instead of a humble customer who is out there to give a business! I hope upper management or the owner of the business sends a secret shopper to learn his behavior and perhaps consider adjusting it accordingly for future pleasant car buying experience! Finally, I ended up leaving the deposit because their F150 was the earliest arriving unit compared to other dealers availability. More

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