"I left my 2018 Escape an evening early for my Thursday appointment due to my husband's medical needs. There was no problem leaving the vehicle all day and the service department closed before I could pick up my Escape with newly tinted windows. When I finally got back to Palm Coast, they had left my keys and due to my husband being a disabled Vietnam Veteran waived the fee. It may not seem like much to Jon in the service department, but it was something good that happened to me during a very difficult day. The kindness and generosity were something I have only experienced at PALM COAST FORD. Everyone on the staff has been awesome to work with and they are always willing to help or be flexible in scheduling and getting me home. This is a sincere thank you to Palm Coast Ford. "
"The service manager was not familiar with my issue at all. (death wobble on a 2017 diesel Superduty bought new at this dealership) and suggested that his associate was more familiar with my issue and would have him call me. His associate never returned my call and when I called back again a few weeks later, once again his so called "Ford truck expert" was unavailable and once again I was assured by the service manager that his associate would call me back. This return phone call never happened. We have purchased 3 very expensive vehicles from Fairfield to date and we have been very loyal but it was apparently time to seek help elsewhere.
After getting no satisfaction from Fairfield I contacted Blaise Alexander Ford of Mansfield. They were immediately familiar with my issue and ordered the parts to make the repairs immediately. Blaise Alexander will be getting all of my future business and I can assure you this is the last vehicle I will ever buy from Fairfield."