"I had a scheduled recall appointment. I had 24,000 miles on my 2018 LC and thought it was time to replace the rear brake pads. I authorized them to do this. They informed mt my brake pads did not need to be replaced saving me $199.
While I was in the lobby waiting for my car I observed the receptionist extremely busy with calls, handling customer requests and finishing payment of invoices. She has too much to do."
"Julie was professional in every way and satisfied all of my requests and questions completely in the journey of this difficult electrical diagnosis and repair. I know that Technician Randy put forth much tenacity and patience throughout the diagnosis and repair process, though I only was able to shake his hand and thank him in the end. Eric listened to all of my concerns and I am sure was involved behind-the-scenes during the required iterative factory support correspondence.
The end result is that my wife's Lotus is now running as it should. She is very happy (and so am I!)"