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taken advantage of in Vinton
" It is so 20th century that a company (like Berglund)that takes its customers for granted still charges full list price for parts in this connected digital world. prices are about 30% higher than the digital disruptors. Not to mention the fact that the parts department could not get the parts in a timely manner when the supplier is just down the street. top mechanics and service writer Charlie is excellent, one of the best in the business. Said I needed a wheel bearing? but how much out of spec was the old one? Cost of repair was more than the car was worth, why not offer me a deal on one of your clean used cars? the $2000 I spent would have made a good down payment with the old car in trade. I will wait a few years before returning, I have been a customer for almost 20 years, but every so often I need to go back to remind me how abusive your pricing policies are."
"I have been treated good by the service dept. I am not happy with the Sales Manager. I told them what I could do for a payment and they played me for 5 hours till I got what i said in the first place.Salesman Jim B has always been great to me .So I get truck and now at a year since i bought it im looking at 1850 for a heater accuator replace and they tell me that i need a radiator and a evap leak. Its not a new truck,i know.I asked if they could cut me a break and they said sure. Radiator 1000. Rad costs 135 on Amazon.I like them tho.They treat me with respect everytime.Prices seem high."