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Beau Townsend Ford

Vandalia, OH

Overview
Employees
Reviews
Vehicles
4.0
857 Reviews
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content. Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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1020 West National Road

Vandalia, OH

45377

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Showing 857 reviews

May 10, 2024

Excellent customer service. Issue resolved quickly. Would highly recommend to others. Will continue doing business at this location. More

by cin1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott at Quick Lane
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May 06, 2024

The service department communicated clearly with service, the complimentary car wash could use a more delicate touch others wise i am pleased with the center and I will be back! More

by azw101204
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Tindall
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2024

They did a fine job with the service, but I do not like this multi-tier pricing. The cost of taking credit cards is part of the cost of doing business. Our society is becoming cashless - adapt or lose cus More

by yamahamv
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I did not work with any of these people
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May 05, 2024

The quick service center is great, the wait time is very short, I will be back again for service. More

by SWALLD01
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Wolf
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May 04, 2024

Excellent dealership to work with! No hassle, no high pressure sales pitch. Nice smooth transaction. Enjoy the Christmas gift every year! More

by FORDMAN1575
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Berger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Gericke
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 04, 2024

I love that the Service Center came to me as it is difficult to squeeze in the time for repairs. More

by eaf1012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I believe his name was Frank, but I am not sure.
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May 03, 2024

Excellent communication, quick service. Reasonable price. Not sure why key fob was removed, but would have preferred you leave it alone . More

by Joe
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
not listed
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May 02, 2024

Fantastic work and people! Very happy with the work completed on my van! I will definitely be back! More

by KECKLEY
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan
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May 01, 2024

I am an 87 year old woman. I live on a farm just outside xx Paris. I feel completely comfortable coming to Beau Townsend. I drive in the bay; attractive people come to my car, More

by Sandi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan
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May 01, 2024 -

Beau Townsend Ford responded

Thank you so much for sharing your wonderful experience with us! We're delighted to hear that you feel comfortable and welcomed at Beau Townsend. Providing a warm and efficient service experience is important to us, and we're glad that our team members have made you feel valued and well taken care of. It's fantastic to know that you appreciate our comfortable lounge and that you can enjoy your time while waiting for your car to be serviced. We truly appreciate your recommendation and look forward to serving you and your friends in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

Helpful
May 01, 2024

Salesman was great in explaining the new features of the vehicle. The financial person was great too to handling the paperwork. However, customers should not be delayed 9 months in receiving a vehicle. It More

by richard@ayresats.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Jacobs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Connor Spencer
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May 01, 2024 -

Beau Townsend Ford responded

Thank you for sharing your experience. I'm glad to hear that the salesman and the financial person provided excellent service. However, I'm sorry to hear about the significant delay you experienced in receiving your vehicle. It's understandable that such a delay can be frustrating and impact your satisfaction as a customer. Your feedback about Ford Motor Co.'s efficiency and customer satisfaction is valuable and should be taken into consideration for improvement. Have you reached out to Ford Motor Co. directly to address this issue?

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