Krieger Ford Inc - Service Center

Rude and slow service My problem with the service center started as soon as I pulled up. The garage was full so I parked out front. A service rep, Rick, came out yelling at My problem with the service center started as soon as I pulled up. The garage was full so I parked out front. A service rep, Rick, came out yelling at me to move out of the way which I clearly was not. So I humored him and moved. I go in and was greeted by the same rep, Rick and he nastily ordered me to move the car into the garage now, they can't do anything until it's in the doors. So I complied and came in. I explained I had an appointment and asked for a ball park of how long it would take so I could plan my day. He launched into a lecture about how I need to plan my day more responsibly and that there is no way to tell me how long it would be. I explained that I had a similar problem in the past and they got it taken care of in about an hour and a half and he rolled his eyes and said repeated the lecture about responsible time management like I was a child. Beyond that, the waiting room is outdated, loud and not very comfortable. You'd think if they expected there PAYING customers to spend endless hours there they'd at least attempt to make it not look like a dungeon. I will be sticking with Germain Ford from now on. More

Horrible Rude Service Service messed up my car and would not make good on their mistakes. Staff extremely rude and unprofessional. Was planning on trading in my old Ford fo Service messed up my car and would not make good on their mistakes. Staff extremely rude and unprofessional. Was planning on trading in my old Ford for a new Explorer there, however, because of multiple bad service experiences, will be going to a different Ford dealer for sure! More

Slow expensive and uninformed God forbid you have a question and aren't there at the exact moment that the one special informed person is then you are just out of luck. But believ God forbid you have a question and aren't there at the exact moment that the one special informed person is then you are just out of luck. But believe me, you will still pay. More

Poor Service Bill Price doesn't give the customer what they ask for. I told him I needed a new key fob and instead, he had the technician take out my alarm system. Bill Price doesn't give the customer what they ask for. I told him I needed a new key fob and instead, he had the technician take out my alarm system...that would have been fine...IF I WOULD'VE HAD A NEW KEY FOB. Now the key fob I have doesn't work and he said I can come back in to get a new one for an extra $225...after just paying $350. Then I called the mgr Kevin Willish twice yesterday...no call back.I called this morning and he said he had gotten my messages. How unprofessional that you don't call a customer back. Krieger Ford is a RIP OFF!!!..... About a week ago the GM Mike Smith contacted me with a solution....that worked!!! I thank him for coming up with the solution. Sad that it had to get to him before something was done...BUT I appreciate him for what he did! I give 4 stars on customer service to Mike Smith...not Bill or Kevin! More

Service is bad Had my car for a whole day and did nothing. Made the appointment two weeks in advance so they could order a timing belt. Dropped car off before 8am a Had my car for a whole day and did nothing. Made the appointment two weeks in advance so they could order a timing belt. Dropped car off before 8am and picked it up around 5pm. It was a standard scheduled 60,000 mile service and they made no apology. Rude, disrespectful, jerks. More

HORRIBLE DO NOT use Krieger Ford IN Columbus Ohio for ANY of you automobile needs! Their customer service is terrible as best, and they DO NOT care about peopl DO NOT use Krieger Ford IN Columbus Ohio for ANY of you automobile needs! Their customer service is terrible as best, and they DO NOT care about people at all. On the evening of 11/6/15 I went to trade in my 2010 Ford Edge for a little larger vehicle as I have a 9 year old, 11 year old and a baby on the way. When the Carfax report was pulled the gentleman apologized to us stating that they could not touch our vehicle as it has a major recall with the gas tank leaking and possibly catching fire. The sales manager seemed concerned and urged us to contact the Ford dealership immediately. We were not aware that this was a problem. I became very concerned as this is my main vehicle for transporting myself to work and my children to school. What if someone rear-ended my and sparked the gas tank, what if I was driving and the gas tank explodes? On the morning of 11/7/15 I called the service department at Krieger Ford and spoke with a gentleman by the name of Kevin. I explained about the previous night and finding out about the recall and my sincere concerns and wanting to have this looked at as soon as possible. Kevin proceeded to tell me that they are not working on the 2010’s, they are working on the ’07 and ‘08’s and that they only have a certain number of parts and need to keep them available for the 2007 and 2008 models so they can be fixed as people bring them in. He then proceeded to inform me that they will send me notice in the mail “IF I am the registered own” of when to bring it in and have it looked at. When I should be expecting this, as I AM the registered own, he stated “not until the end of December or more like the beginning of next year.” Much to my concern I asked Kevin “am I supposed to keep driving this with my children and myself in it and hope that in the meantime my care does not catch fire or get rear-ended and prompt the car to explode with my family in it?” Kevin must have found this statement funny as he proceeded to LAUGH AT ME! And then told me to keep driving it until the notices was sent. I have NEVER felt so INSULTED in my life. I am a hard working wife and mother who wants to make sure that my family is safe. I have been an AVID Ford owner since I started driving almost 14 years ago. I am now STUCK in a vehicle that I DO NOT FEEL SAFE IN, NOR DO I WANT ANYMORE, and I cannot get rid of it. PLEASE DO NOT EVER GO TO KRIEGER FORD in Columbus, Ohio! AND THINK TWICE BEFORE PURCHASING A FORD OR FROM A FORD DEALERSHIP. TAKE IF FROM SOMEONE WHO HAS HAD FAMILY THAT HAS RETIRED FROM FORD AND HAS WORKED FOR FORD MYSELF. THE COMPANY HAS BECOME TERRIBLE. More