Fred Sims

Fred Sims is PHENOMENAL. His professionalism and salesmanship is unmatched. Before I came into the dealership, Fred sent me video walk throughs that he filmed of the two cars His professionalism and salesmanship is unmatched. Before I came into the dealership, Fred sent me video walk throughs that he filmed of the two cars I was interested in and provided the out the door pricing for both vehicles. He was very transparent with the numbers and provided excellent customer service over the phone. Because of how great his customer service was over the phone (by providing pricing information and answering my never ending questions), I decided I wanted to visit the dealership and potentially purchase my car at Valley Honda. His excellent customer service extended to in-person when I came into the dealership. He took the time to thoroughly answer my questions and helped me navigate my worries and the complexities that can come with purchasing a vehicle. He made sure that I was comfortable during the process and offered/provided water and coffee. Fred also gave me the space to think, process, and choose which color vehicle I wanted. He did not rush me at all even though I was at the dealership for over 5 hours (my choice to be there that long due to asking many questions and wanting to be sure I was making a good decision for me). If you are looking for an honest, professional, nice salesman, Fred is who you should call. In truth, I would recommend Fred Sims if you are looking to purchase (or lease) a vehicle. He is incredibly knowledgeable when it comes to the specs of a car and has great professionalism. 10/10 customer service. Thank you Fred for creating and providing a great, comfortable, professional atmosphere. As an update days after purchasing my vehicle: I brought my car to Valley Honda service department and went to say hello to Fred. He checked in with the service department to make sure things were moving along, provided me with a water, and checked in to make sure I was comfortable. Again, he did not have to do this yet he did. Amazing professionalism and I can tell that Fred truly cares about Valley Honda customers. Thanks again, Fred! More

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The Honda showroom is good with good inventory and people are on time to answer queries. Although I was late they immediately arranged for a new representative and he helped me get boll rolling. All my quest are on time to answer queries. Although I was late they immediately arranged for a new representative and he helped me get boll rolling. All my questions were answered patiently and was able to complete the process in a single day. More

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The dealership was great in that it was clean, well lit and everyone was so polite. That said, Fred is the absolute best, he made me feel confident and comfortable in my decision to buy a new car from them and everyone was so polite. That said, Fred is the absolute best, he made me feel confident and comfortable in my decision to buy a new car from them. More

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Exceptional and speedy services. Fred was so easy to work with and made the process of buying out my lease seamless. Will be back for my next car! Fred was so easy to work with and made the process of buying out my lease seamless. Will be back for my next car! More

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"Valley Honda Teamwork Made Our Dream Work" My wife's 16, almost 17-old car died, at THE most inopportune time of course, now what?! Just six weeks prior I'd leased a 2024 Honda CR-V AWD Hybrid Sport 16, almost 17-old car died, at THE most inopportune time of course, now what?! Just six weeks prior I'd leased a 2024 Honda CR-V AWD Hybrid Sport Touring from Valley Honda, and I felt "absolutely no way" could our family afford a second new vehicle, meeting my wife's criteria, at our price-range, in our already strained budget, within a 50-mile radius...anywhere. My first thought: return to Valley Honda of Naperville, to the Sales & Leasing Consultant (S&LC) (and hopefully the same Sales Manager). This was THE Team that had "pulled off a minor miracle" and met me within budget, at a down payment and a monthly payment price, I could afford, leasing me my "Dream Vehicle," the aforementioned CR-V. Maybe they could help? Via email my S&LC informed me they were on a family vacation - they replied to me while on vacation?! - and would I be willing to work with someone they recommended from their S&LC Team? I agreed. Reluctantly, but hopefully. Referred to a second S&LC, via email: here is my wife's criteria, our numbers, and here is the Honda model/trim I think would work for us, tick off all our boxes...can you help? Them, "Let me see what I can do." Time passed: model/trim research occurred, price negation went back and forth, and confirmation of understanding was achieved. And then, unfortunately, as they were not in the following day, this second S&LC had to pass me on to another, third S&LC. The next day: enter the third S&LC, Mr. Roland Gomez. Could he get me to come in for a test drive? Yes, me and my wife, child. When? That night? He said would be ready for us. Me and my family showed up later that evening. After we were introduced to Mr. Gomez via his Sales Manager partner, I essentially said, "This is for my wife. I trust you." True to his word, he had a vehicle ready to go and my wife and child were led away to experience Valley Honda Customer, Sales Service. With my wife, Mr. Gomez went over the details of the make/model I had recommended to the Team. He answered her questions to her satisfaction. He took her, and my child, for a test drive. She was "sold"...but there were three (3) trims available. So many choices, so little time to decide, and would our budget numbers be sufficient, for ANY model trim? Unfortunately, we had to turn down Mr. Gomez's offer to stay a bit longer to discuss numbers, negotiate a bit more, etc. that evening, as we just didn't have time/energy/a comfort level yet. Surprisingly, to our relief, we heard "No problem." No pressure?! Mr. Gomez gave us, most helpfully, a "Make/Model 'Summary Sheet'" to review in our own time. The next day I was passed back to the second S&LC. We came to an agreed upon set of numbers. They provided me with possible solutions/options, scenarios regarding funding - nothing firm but "it was 'close enough.'" We decided. Another day, passed back to Mr. Gomez. "Mr. Gomez, sir, I have numbers agreed upon with your Team Member...." Mr. Gomez: "Can you come in today?" "Yes, but we have a very tight window of opportunity, and it's at night." Mr. Gomez: "No problem. I'll get the car ready for you. I'll just need some information ahead of time...." That evening, under the careful, considerate, and patient guidance of Mr. Gomez, my wife and I successfully navigated the Honda Finance application site. Did we qualify? Yes. Was the negotiated price, the numbers the same? Yes. Next, the Business Manager: "Here's your paperwork. Oh, weren't you just here? Let me refresh you with that paperwork too! You don't remember seeing a document? No problem! If you need it, just call me. Here's my card...."   A 2024 Honda Accord EX - silver, with heated seats - was ready for my wife. Raining outside? No problem. The Valley Honda prep team let us use their garage for pictures and drive out. And Mr. Gomez? He. Stayed. Late. Long after his shift was over, ensuring every detail was attended to. "Minor Miracle...TWO!" More

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Fred is a wonderful representative of Valley Honda! !! I have bought several cars from Valley Honda over the years and have had the pleasure of working with Fred for the last few years. Fred is always !! I have bought several cars from Valley Honda over the years and have had the pleasure of working with Fred for the last few years. Fred is always professional and knows how to take care of his clients!!! More

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Fred took Time to ask us about what we were looking for was patient as we looked at different model years and trims and then helped us to get the best opportunity for our family. Would recommend use him ag was patient as we looked at different model years and trims and then helped us to get the best opportunity for our family. Would recommend use him again. More

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Fred Sims is a true professional and knows how to take care of his customers. I never haggle which Fred understands and we have always been able to come to a mutual agreement which benefits both parties. care of his customers. I never haggle which Fred understands and we have always been able to come to a mutual agreement which benefits both parties. More

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Fred Sims did a great job again with my new Odyssey. I think this is fifth car he has helped with. Very professional. I think this is fifth car he has helped with. Very professional. More

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I was very pleased with everyone I came into contact with here. From the moment of the first email exchange to the time I purchased my car everyone was amazing! The knowledge and level of care were outstandi here. From the moment of the first email exchange to the time I purchased my car everyone was amazing! The knowledge and level of care were outstanding! A big thank you to Nick, Fred, and Chris! More

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