J.Preston Williams

So don't buy or deal with Lance Cunningham Ford in Knoxville TN. These are just some small issues that caused us not to get our truck: They decided to add a hidden fee that was never disclosed whe Knoxville TN. These are just some small issues that caused us not to get our truck: They decided to add a hidden fee that was never disclosed when the order was placed regarding shadowmark, never stated anything that the refund was non-refundable, and then when spouse brought up that adding the shadowmark as a hidden fee (had 6 months to inform us but never did) and that it can be led to them being sued, the finance manager told us in a nice way to "get our stuff and get the heck off their property" This mainly deals with the finance guy there but also 1 salesperson and 2 managers weren't going to do anything about the illegal stuff they were doing. Screaming at us and flaring his arms Childish Rude, unprofessional, disrespectful Higher regard than women Treated wife like dirt because she is aware of the laws around sales. Walked out after us saying wife was throwing a fit, when in reality was simply stating facts he didn't want to hear. Refused us the sale on a custom model we waited 6 months for because they know they are doing illegal things Refuses to give 500 deposit back. Did not sign any forms stating it was non refundable Also was quoted a price and they tried to scam me of $12,000 by marking up the price I was quoted on paper More

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I have a Ford Bronco on order with this dealership. They called me yesterday and said they had a great deal on another vehicle like I ordered, a 2022 Bronco. They sent me the deal sheet, for a purcha They called me yesterday and said they had a great deal on another vehicle like I ordered, a 2022 Bronco. They sent me the deal sheet, for a purchase price of $60,000. I have a 2020 Jeep Wrangler to trade-in, excellent condition, low miles, valued by TrueCar at $36,000. They offered me $32,000 for the vehicle and said that was the best I would find anywhere (the Wrangler has the 2.0 turbo eTorque engine, which gets 30 MPG overall). I priced out the same vehicle on TrueCar, a 2 door 2022 Bronco with manual transmission and a hardtop, and the price was $40,000. There are several vehicles in the area at that price but I'm looking for a manual transmission (which is cheaper). I am a 100% disabled veteran. This is how they show their appreciation, by ripping me off $26,000?? I canceled my order for the Bronco. Ford still insists on selling the Bronco at a super premium, with gas prices so high, for a vehicle rated at less than 20 MPG overall? The finance department refused to even submit my application for consideration by banks for a new auto loan even though the trade in allowance was well within the usual bank criteria of overing the value of the vehicle plus 25%. More

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Chuck Tucker and Preston did a great job on my new Expedition order. Five stars! Mike Moore Expedition order. Five stars! Mike Moore More

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Buying my 2019 Ford Ranger dream truck Today was the day I took ownership of the new Ford Ranger I ordered approximately 6 weeks ago, and Preston Williams made the whole experience relaxed Today was the day I took ownership of the new Ford Ranger I ordered approximately 6 weeks ago, and Preston Williams made the whole experience relaxed and pleasant. This is the 3rd vehicle I have purchased from Lance Cunningham and the second time I worked with Preston. He remembers his customers, is easy going, honest and really works to get his customers the best deal. I would recommend Lance Cunningham to anyone in the market for a new or used vehicle. And when you visit their showroom, please ask for Preston, you will be glad you did. More

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Excellent customer service! Preston Williams goes above and beyond to put the customer first and makes it his #1 priority to find the right car or truck at the right price to ens Preston Williams goes above and beyond to put the customer first and makes it his #1 priority to find the right car or truck at the right price to ensure customer satisfaction! More

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Outstandig This is my third vehicle from Lance Cunningham!! Preston William is the man to see he will not let you leave unhappy!! Makes you fill like family!! This is my third vehicle from Lance Cunningham!! Preston William is the man to see he will not let you leave unhappy!! Makes you fill like family!! More

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Awesome Great experience! Preston was very friendly and knowledgeable about the x-plan process. Don't plan to by another car but if I did ! Preston would be t Great experience! Preston was very friendly and knowledgeable about the x-plan process. Don't plan to by another car but if I did ! Preston would be the one I asked for. More

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Outstanding Very professional and easy to work with. Great selection of inventory to evaluate. Outstanding knowledge of the product without over embellishing an Very professional and easy to work with. Great selection of inventory to evaluate. Outstanding knowledge of the product without over embellishing any of the attributes. More

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Every one was so helpful and did a great job Mark the service manager was outstanding and explained in detail the problem and how it would be taken care of this was a recall on the car and the se Mark the service manager was outstanding and explained in detail the problem and how it would be taken care of this was a recall on the car and the service manager Mark was very friendly and helpful More

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Cover Up I purchased a used 2012 F-450 with less than 15K miles on it from this dealer. Big regret. Read the reviews before you buy here and then go somewhere I purchased a used 2012 F-450 with less than 15K miles on it from this dealer. Big regret. Read the reviews before you buy here and then go somewhere else. Ford needs to take a closer look at this dealer. My opinion Lance Cunningham needs his dealer license pulled. I would surly hate to know I had someone selling my products like this cat. It looks like they used a screwdriver to remove the original dealers sticker on the tailgate of the truck. It made me sick when I peeled off Lance Cunningham's double or triple thick dealer sticker and saw the deep scratch down to the bare metal and the 3 inch dent they made getting it off. Now this is on the corner of my tailgate. They had it all covered up. Now I have to look at this everyday and it really ticks me off that a dealer wont take the time to do things right. A simple hair dryer to heat up the stickers and peel it off is all it takes. A dealer should know this Right? This is just one of several issues I've had with this truck. Do your self a favor and shop somewhere else. Before you buy a used car or truck here take it somewhere and have it inspected first. It seems to me that this dealer don't know how to do that part of the job but they are #1 when it comes to lying and covering up things. Preston is a nice guy but he needs to do a better job describing the condition of a vehicle before someone drives from out of state. I was told the truck was a local trade in and after I got the title I found out it was from PA. and was first used new as a Follow Me truck on a road paving crew. Just think of the asphalt & tar splattered all underneath the truck and caked in the bumpers and inside the dually wheels. Like I said before, several issues with this dealer and the truck. The FORD COMPANY needs to look at this dealership and re-consider if they need it or not..... More

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