Jessica Tresselt
Internet Sales Manager
Empire Buick GMC of White Plains
358 Central Avenue
White Plains, NY 10606
20 Reviews
Write a Review20 Reviews of Jessica Tresselt
May 25, 2024
Subject: Unsatisfactory Service Experience with My 2021 GMC Acadia Dear EMPIRE BUICK GMC OF WHITE PLAINS, I have been a loyal customer of this dealership for over 10 years, but for the first time, I GMC Acadia Dear EMPIRE BUICK GMC OF WHITE PLAINS, I have been a loyal customer of this dealership for over 10 years, but for the first time, I am not satisfied with the service provided for my 2021 GMC Acadia. I recently visited the dealership to perform regular maintenance on my vehicle and address a major concern. Two days prior, my Acadia displayed a "Service Power Steering" message and lost steering wheel power. Additionally, after turning off the engine, the cooling fan continued running as if the car was overheating. I met with Advisor Alejandro, who was very professional and polite. After a GMC Service Technician checked the vehicle, I was informed that, since the code was not displaying at the moment, there was nothing they could do. I was advised to wait for the message to appear again and bring the car back to the dealership immediately. During my discussion with Alejandro, he mentioned that this issue is related to the vehicle's thermostat, which is known to affect the 2017 to 2023 Acadia models. He informed me that both GMC and the dealership are aware of this problem. It is unacceptable that the dealership is aware of this known issue but will not address it until the vehicle breaks down or the warranty expires. This not only puts me at risk of an unexpected breakdown but also requires me to take additional time off work to resolve the problem whenever it reoccurs. I urge you to take immediate action to address this issue and ensure that my vehicle is properly serviced. I expect a prompt resolution to this matter and look forward to hearing from you soon. Sincerely, Efrain Cedeno Santana More
Other Employees Tagged: Scott McCaffrey, Robert Acerbo, Bill Kendall, Brandon Pares, David Silva, Ryan Nimmo, Robert Horton
May 23, 2024
I have been very pleased with the service since 2016. I will continue with them I will continue with them More
Other Employees Tagged: David Silva, Robert Horton
May 13, 2024
They were very pleasant very informative and very patient they made it easy to decide that they were the dealership for us they made it easy to decide that they were the dealership for us More
Other Employees Tagged: Scott McCaffrey, Robert Acerbo, Bill Kendall, Robert Horton
March 24, 2024
I just had the experience of purchasing a GMC Denali from Empire Buick GMC of White Plains.. I had the pleasure of dealing with Mr Austin Ward of Empire Buick and the experience was nothing short of professi Empire Buick GMC of White Plains.. I had the pleasure of dealing with Mr Austin Ward of Empire Buick and the experience was nothing short of professional ..Thank you for making the transaction smooth and easy. . More
Other Employees Tagged: Bill Kendall, David Silva, Robert Horton , Austin Ward
December 15, 2023
I delt with Lydia Gutierrez, she was very knowledgeable and helpful, she is definitely an asset to this company. I am not just saying that, I’ve dealt with many service writers and other dealerships, and and helpful, she is definitely an asset to this company. I am not just saying that, I’ve dealt with many service writers and other dealerships, and she’s definitely the best More
Other Employees Tagged: Scott McCaffrey, Ryan Nimmo, Robert Horton
October 12, 2023
I was well served and very appreciated with the work done on my car.thank you on my car.thank you More
Other Employees Tagged: Scott McCaffrey, Robert Acerbo, Bill Kendall, Brandon Pares, David Silva, Ryan Nimmo, Robert Horton
February 01, 2023
Robert Acerbo in sales went out of his way to help me in my decision-making process. I would highly recommend Robert if you were visiting to buy, lease or do other. Thanks again! keep up the good work... my decision-making process. I would highly recommend Robert if you were visiting to buy, lease or do other. Thanks again! keep up the good work... More
Other Employees Tagged: Robert Acerbo, Robert Horton
January 04, 2023
Excellent costumer service Austin Ward was entraining during a long process very doable .I would recommend him to my friends during a long process very doable .I would recommend him to my friends More
Other Employees Tagged: Scott McCaffrey, Robert Horton , Austin Ware
January 03, 2023
David Silva, our sales person was so in tune with our needs wants and budget!!! Great experience with him. I didn’t care for the finance guy Robert at all. I felt he was self absorbed, rude and talked to needs wants and budget!!! Great experience with him. I didn’t care for the finance guy Robert at all. I felt he was self absorbed, rude and talked too much More
Other Employees Tagged: David Silva, Robert Horton