Bad service.
3 times needed to fix the issues. Not proficient. They were not efficient.
3 times needed to fix the issues. Not proficient. They were not efficient.
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by AZAD_ABULKALAM
Verified Customer
Verified Customer
Service Price Transparency
Apr 25, 2024 -
Nissan of the Bronx responded
Hi Azad_abulkalam, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Here at Bronx Nissan, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (877) 607-3537 to discuss ways we can better serve you in the future.
Lesley was a great help and very pleasant she made sure
everything was done in a timely fashion. I enjoyed working with her.
everything was done in a timely fashion. I enjoyed working with her.
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by JANELLETMOORE
Verified Customer
Verified Customer
Mar 16, 2024 -
Nissan of the Bronx responded
Janelletmoore, your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
I have been going to Nissan of the Bronx, formerly Teddy
Nissan, for about 15 years.I have always been satisfied with the service and the attention i received.
Not this time, I did not get professional a
Nissan, for about 15 years.I have always been satisfied with the service and the attention i received.
Not this time, I did not get professional and friendly service that I was used to get.
The treatment that I got was with an attitude and very dismissive.
I MISS TEDDY
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by FSANTI52
Verified Customer
Verified Customer
Service Price Transparency
Mar 11, 2024 -
Nissan of the Bronx responded
Hi Fabio, this is Anthony with Nissan. Thank you for taking a few minutes to speak with me about the recent visit to our service center. As we discussed, you felt that there could have been more attention given when you came in to have work done. We are addressing the concern with the team hear to ensure that this type of issue does not continue in the future. Please let me know if there is anything I can do to help going forward. Take care.
Realizan un muy buen servicio en cuanto a trabajo y hay
muchas personas buenas en el personal, pero lamentablemente hay un efecto embudo que por algunas personas se mancha el servicio en general, no me ext
muchas personas buenas en el personal, pero lamentablemente hay un efecto embudo que por algunas personas se mancha el servicio en general, no me extenderé mucho porque si tendría muchísimas cosas por decir pero con tal solo decir que dicen “Que te llamaran” de inmediato y nunca lo hace y luego ignora tus llamadas hasta el punto que fui a las 5 a buscar mi carro y con lo primero que me recibe “Tienes que venir mañana porque cerramos a la 5” y por suerte mi respuesta fue “No, ustedes cierran a las 5:30 p.m. y vengo a buscar el carro”. Al final el carro estaba listo y me lo llevé solucionado, pero ni me habia enterado, la incertidumbre hace que decidas no obtener el servicio cuando ni sabes cuando lo entregarán ni tienes contacto sobre tu auto que pagas y más aún cuando en él trabajas y con él pagas tus bills, al final te acusa de desesperado por no aceptar el mal servicio que ofrece. Y la excusa para no contestar en todo el día “Es que hay muchos clientes”, sí, okay, ¿Y yo qué soy? ¿Un semáforo?
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by Sr Nunez
Verified Customer
Verified Customer
Other Employees Tagged:
El señor que recibe en la puerta, 5 estrellas.
Mar 03, 2024 -
Nissan of the Bronx responded
Sr. Núñez, agradecemos sus comentarios sobre su reciente visita. Solicitamos de 24 a 48 horas para diagnosticar una inquietud cuando traemos el automóvil. Parece que su automóvil todavía estaba dentro de ese plazo cuando vino a recogerlo. Pudimos completarlo al final del segundo día cuando el coche estuvo aquí. Si no está aquí durante el período de 24 a 48 horas, no nos hemos olvidado de usted, estamos esperando que nuestro técnico complete el diagnóstico completo o el trabajo que se necesita en el automóvil y también verifique y pruebe el trabajo para realizar. asegúrese de que se haga correctamente. Cuando todo eso esté hecho, es cuando nos comunicaremos con usted y le contaremos lo que encontramos y lo que se ha hecho con el automóvil. Espero que ayude a aclarar el proceso. Comuníquese si tiene alguna otra inquietud. Cuidarse.
Although my car was at the shop overnight, I'm completely
satisfied with my repair and car service.
satisfied with my repair and car service.
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by SVAUGHAN168
Verified Customer
Verified Customer
Service Price Transparency
Feb 21, 2024 -
Nissan of the Bronx responded
Svaughan, we're glad you had such a wonderful experience with us! We hope to see you soon!
Have been a customer for close to 20 years.
The best and honest dealership in town.
The best and honest dealership in town.
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by jslavin36
Verified Customer
Verified Customer
Feb 17, 2024 -
Nissan of the Bronx responded
Jslavin, it's experiences like yours that really keep us motivated! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Very good service everything was taken care of when I
got there she is very helpful
got there she is very helpful
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by ANTHONYSAMUELS93
Verified Customer
Verified Customer
Service Price Transparency
Feb 11, 2024 -
Nissan of the Bronx responded
Anthony, we're glad you had such a wonderful experience with us! We look forward to your next visit! Take care!
This is a very good customer service from Leslie Dedona
and Kristin really professional integrity on the job
and Kristin really professional integrity on the job
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by ALEJANDRODISLA
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Kristine
Feb 07, 2024 -
Nissan of the Bronx responded
Alejandrodisla, we're happy you found our staff to be so supportive during your experience here at Bronx Nissan. We hope you have a great day!
Greg and Leslie were both great on my separate visits.
During my visit to check my tire after a nail was removed from a local tire shop, Greg was extremely gracious and willing to further explain the p
During my visit to check my tire after a nail was removed from a local tire shop, Greg was extremely gracious and willing to further explain the parts of the tire and impact of when there is tire damage. This is my first vehicle and I am learning a lot along the way and since leasing as of May of 2023. He answered every question I had and also communicated with the Service department to ensure all was well during my visit. I owe him and the team some fresh donuts on my. next visit!
During another visit to inspect a recall notification, Leslie helped me right away and encouraged me to go home to attend to my remote meetings for work, promising to call me as soon as the car was ready for pick up. She called me as soon as the service for my car was completed and it definitely helped lessen the disruption in my work day.
It's the very small things that go a very long way and as a stickler for customer service, this is something I pay attention to during each and every visit.
Nissan of the Bronx has given me a few positive experiences!
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by VBELLA23
Verified Customer
Verified Customer
Service Price Transparency
Feb 01, 2024 -
Nissan of the Bronx responded
Vbella, it's experiences like yours that really keep us motivated! We hope to be of service to you again in the future.
Best wishes,
Bronx Nissan
My experience was great.
I have no complaints! Leslie listened to my concerns, and was available when I needed her!
I have no complaints! Leslie listened to my concerns, and was available when I needed her!
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by SKNIESH
Verified Customer
Verified Customer
Service Price Transparency
Jan 30, 2024 -
Nissan of the Bronx responded
Thank you again for taking the time to let us know how we did. We hope you have a great day!