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Matt Vallee
Refer Me
219 Reviews
Dealership Experience
8 yrs, 11 mos
Industry Experience
11 yrs, 4 mos
Languages Spoken
English
219 Reviews
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219 Reviews of Matt Vallee
Verified Customer
Helpful 
May 28, 2024
I purchased my new truck from this dealership. My salesman was wonderful, and I have no complaints about him. Beyond that, it has been a less than acceptable encounter. A week after I purchased my My salesman was wonderful, and I have no complaints about him. Beyond that, it has been a less than acceptable encounter. A week after I purchased my new truck, I drove back to the dealership and hand-delivered my Vietnam veteran father's death certificate for my trade-in. Shortly after that, I began getting emails and messages saying that they had lost the death certificate and needed me to get another one for them. Death certificates are not free, and who wants to keep seeing their father's death certificate over and over? So after getting multiple threatening emails with the finance person telling me that they were going to take legal action against me and also that they were going to make me buy my old truck back, the salesman got involved and spoke with me respectfully, so I got them another copy. I then paid my sales taxes on my truck, expecting to get my title clean and clear. Wrong. Someone entered my VIN number incorrectly at the dealership, and the DMV sent me a message that there was a lien from another company on my new truck and that my name was not associated with that truck. Now the GM called me and admitted that they messed up and wanted to offer me four free oil changes and four tire rotations. I declined this because I had already gotten the first oil change done at the dealership, and it took 5 hours to change my oil. I told the GM that I declined that offer because I was changing my own oil. The GM told me that he was going to call me back the next day and make things right. I have not heard back yet. That was almost a week ago. I find it disturbing that I can not find the finance person on this list to rate. It makes you think that they have had issues with him before and do not want negative reviews of him. The persons name that was sending me the emails was JOSEPH JULIAN. This whole transaction has left me questioning trying out a chevy. I have always been a Ford guy, and this will be my one and only interaction with this dealership and maybe General Motors. I would not recommend anyone go to this dealership. I have considered taking legal action due to the fact that I signed paperwork telling me that I would be able to get my title clean and clear, and that has not been true. I also think that offering me four oil changes was a kick in the teeth. I understand that he was trying to offer something for the headache, but an oil change or four is not going to sway my negative views on how poorly this situation has been handled. I was under the impression that this dealership took pride in the way that their customers are treated and I feel that this was all just a show. With how much vehicles cost now a days I feel like there should be better customer service. I know that in my position if I were to treat people like this, I would no longer have a job. Finally after almost 6 months I received my title in the mail. I never heard anything from the dealership after this. Save yourself the headache and go to another dealer. More
by NICK.LOPORTO
May 24, 2024
Awesome place for all your vehicle needs. Great sales and service, wouldn’t do business anywhere else!! Great sales and service, wouldn’t do business anywhere else!! More
by josimily
Other Employees Tagged: Kim Hausmann, Chuck Geringer, Zach Hunter
May 23, 2024
Great customer service, great pricing will definitely recommend them to friends and family! Will definitely be purchasing another vehicle from Jim Butler! recommend them to friends and family! Will definitely be purchasing another vehicle from Jim Butler! More
by MARTINC.P2019
May 17, 2024
Matt was excellent! ! Always on point with helping find the perfect vehicle! I can’t thank Matt enough for how awesome this truck is for work and enjoyment. My father and ! Always on point with helping find the perfect vehicle! I can’t thank Matt enough for how awesome this truck is for work and enjoyment. My father and I have bought a total of 10 vehicles from Matt. Even my sister is now apart of that number! So thank you Matt and Jim Butler. More
by FALKNER.ANDY34
May 02, 2024
Good explanation of work needed, and you are kept up to date as to what is going on during the service. date as to what is going on during the service. More
by Stephenie.Hargrove
Other Employees Tagged: Zach Hunter
April 25, 2024
Bridget was great. Any question I had she would answer and if she didn't she would find out and let me know. Friendly from Matt, Bridget and anyone I talked to. I wil Any question I had she would answer and if she didn't she would find out and let me know. Friendly from Matt, Bridget and anyone I talked to. I will refer this company. More
by CLM0
Other Employees Tagged: Bridget Busch
April 25, 2024
Matt was great to work with. Very accommodating to all my requests. He was very patient with us and was helpful to Bridget who was shadowing him. The finance guy, Joe, I believe Very accommodating to all my requests. He was very patient with us and was helpful to Bridget who was shadowing him. The finance guy, Joe, I believe, was amazing. Able to make it happen meeting all of our needs. My next truck will definitely be from Jim Butler! We were there a while, but it was all worth it. More
by fjsoellner52
Other Employees Tagged: Joe
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