Robert Adkison

Don't believe everything a Car Dealership or Salesperson say We have owned several vehicles purchased at Peltier Nissan in Tyler, Tx. Our last one was a 2016 Altima. We were talked into a Lease on this vehicle. We have owned several vehicles purchased at Peltier Nissan in Tyler, Tx. Our last one was a 2016 Altima. We were talked into a Lease on this vehicle. BAD MOVE!!! However, we trusted our salesperson, Rob Adkinson, but come to find out he is just another car salesperson. I'm sure you know what I mean!! At the signing of this lease, we were NEVER told of a "Lease Termination Fee", Maximum miles allowable, an Inspection of the vehicle......NOTHING!! Also, at the signing of this lease we purchased one of the high end maintenance programs. You know Oil, Filter, Tire Rotation, Tire/wheel repair/replacement, paint chips/small dings, etc. Multiple times we took our car in for routine maintenance and requested the tires be rotated. THE ROTATION NEVER HAPPENED... This was even acknowledged by the GM. Bottom line we did NOT get what we paid for on this maintenance program. We had the Inspection done, however, again we were never told of this. We learned from a letter received from Nissan. So now we are at the end of our Lease and we had a cracked windshield. WE HAD THAT WINDSHIELD REPLACED THE DAY BEFORE WE RETURNED THE VEHICLE TO PLETIER NISSAN. We were told by both the salesperson and the GM the day we returned the vehicle (and windshield was replaced) that we owed nothing as a result of the End of Lease Liabilities. Now we received a letter from Nissan stating we owed $ 662.35 for Excess Mileage.....Excess wear......Lease Termination Fee. Excess Wear means Nissan wants us to pay $215.00 for THE cracked windshield we already replaced. This is nothing to do with a Lease or a Purchased. It's all about NOT believing everything you are told. Oh, one more thing.... Mitch in the Service Area is Extremely Great to work with. When Mitch was not available we used another Service Writer and on numerous occasions things were added to our work order request that we DID NOT request, I guess so the Dealership could be reimbursed for things that were not requested and most likely not performed. Kinda like the Tire Rotations!! I am sorry it has come down to this and I am sure some will be upset at my review. But, you know sometimes the truth without all the sugar coating needs to be revealed to open eyes. Will be the LAST Nissan or at least from this Dealership for us. Jim Morgan, USAF Retired Golden, Texas More

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Buying used car I don’t really have the time to write a long explanation but I’ll be brief. Bought my car from them and was told that it went through a full inspec I don’t really have the time to write a long explanation but I’ll be brief. Bought my car from them and was told that it went through a full inspection check, I’m not confident that it did. This was in March. We’ve been having terrible noise and issues with our brakes. After taking it in to get looked at three times at different places. The mechanics have said that the brake pads are new but the rotors are terrible and it looks like the guys cut corners and only did the brake pads to cut cost. It also won’t start after filling up(probably why he didn’t let me start the car when I test drove it)They are saying it’s a bad sensor and this problem has been reoccurring since we purchased it. Reached out to my sales guy(cool guy) Robert, asked him if I could bring it back so they can fix the issue that they should have fixed at first and he said it was normal wear and tear. I’m not sure I believe that with the three random mechanics saying the same thing on the issue and how the dealership should have done that. Robert mentioned he would pass my info along to the service manager and I have not heard anything or gotten a call and it’s been about three weeks. I thought highly of this dealership with the customer service but experienced different. 1. Integrity- if you say something’s been done and that you will have someone get in touch with me “do it!” I guess next time I’ll just need to ask for a itemized inspection sheet or something to make sure they are speaking the truth. I’m not trying to be sour but I’m just rating my experience overall up this point with this dealership and vehicle. Hope something can be done because this is just inconvenient. Also having my wife and 2 year old daughter I drive around everyday makes me concerned about their safety. I felt like corners were cut,lied to,and with this kind of situation I feel like “make the sale no matter what” came before customer service! From one sales man to another More

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Everyone was really helpful and nice They helped me out and gave me a feeling that I was getting a really good deal. Smiling faces everywhere. Very welcoming and patient overall it was a They helped me out and gave me a feeling that I was getting a really good deal. Smiling faces everywhere. Very welcoming and patient overall it was a pleasant experience. More

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Just bought my second car from Robert! just bought my second car from Robert! His great to work with! Love Peltier Nissan! Definitely recommend this place and Robert! Will definitely come b just bought my second car from Robert! His great to work with! Love Peltier Nissan! Definitely recommend this place and Robert! Will definitely come back again when it’s time for another car! More

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Great experience! I had a terrific experience buying my new Armada! I knew what I was looking for and Rob helped me find the perfect match! His fun personality ensure I had a terrific experience buying my new Armada! I knew what I was looking for and Rob helped me find the perfect match! His fun personality ensured it wasn’t a boring experience! Marc made sure the finance details were all taken care of and explained, and Heather made sure my phone was connected correctly and that I knew how to use the navigation and audio systems. They make a great team!!! More

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EXCELLENT Rob was fantastic! He went over and beyond! Everyone from the time I drove up until I drove off were wonderful! Best experience I’ve ever had! I could Rob was fantastic! He went over and beyond! Everyone from the time I drove up until I drove off were wonderful! Best experience I’ve ever had! I couldn’t have asked for a better experience. Thank you!! More

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My experience Rob was a great salesman! He told me he could get me a car and he did with affordable payments and brand new ! I would highly recommend him to anyone Rob was a great salesman! He told me he could get me a car and he did with affordable payments and brand new ! I would highly recommend him to anyone ! More

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Blessing Wonderful crew at Peltier. Robert Jeremy and Heather! Service was professional and fast without leaving out great customer service and explaining ever Wonderful crew at Peltier. Robert Jeremy and Heather! Service was professional and fast without leaving out great customer service and explaining everything to the detail. Thanks you guys! More

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Awesome experience! Robert was great! He really made me feel at home! I totally recommend Robert to anyone wanting a new or used car/truck! experience! Robert was great! He really made me feel at home! I totally recommend Robert to anyone wanting a new or used car/truck! More

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Great service Robert made everything a very smooth process! 1st new car I've ever had and I dreaded the "typical car buying process" however it was such and easy p Robert made everything a very smooth process! 1st new car I've ever had and I dreaded the "typical car buying process" however it was such and easy process there was nothing to dread! Thank you for making it so easy and relaxed! More

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