Steve Fallone

The general manager and service manager both reached out and have made it right. They worked with me and found solutions. They obviously didn't do it on purpose and the work that was subpar was an outside v and have made it right. They worked with me and found solutions. They obviously didn't do it on purpose and the work that was subpar was an outside vendor. My service advisor and rental coordinator were amazing. The service drive and department are clean and it's great to be met with a smile. What a process. I found a car online. Reached out to their online sales. We talked back and forth about the car and I was supposed to hear back the next day after they spoke to finance. Next day no call, no message. I reach out and the guy I was dealing with is off that day. And they say the car is sold as of that morning. I've now wasted alot of time on this and not being notified the guys as off upset me so I vented (admittedly not well). A call is made to the dealership and they say the car is available. Not sold. They apologize for the confusion and the online team tells me to come in and have my trade appraised and to do a credit app. We do the credit app online and I drive the hour and 10 minutes to the dealership. I walk the lot and don't see the car. I walk in and ask for the sales manager that I was told to ask for. The salesman doesn't look up from his phone and says that sales manager is off today. I'm annoyed but ask to see the car. He still doesn't look up and says it was delivered last week. Very frustrated I say thank and he still doesn't look up and says anytime to me. I go home. Frustrated and stewing. The next day I get a notification that a car I was looking at has had pictures added. And it's the car!!!! I even saw them taking photos the day prior of other cars. I called and ask to speak to the general manager. I get a very nice sales manager on the phone who listens to me and apologized for everything. She says the car was sold but then it wasn't, then it was, but may be available. She offers for me to come by and make a deal. So now a second drive back to the dealer. The salesman Steve was great. Honestly couldn't ask for a better guy. Very personable and kind. There were some touch ups that needs to be done and a seat repair. We had financing but we financed at a higher rate with them for ease. We signed that day per their recommendation. Finance woman was great as well. We were told to give them a week and it should be set. After a week I go to pick it up. They fixed most of what they were supposed to but the seat was never repaired per our agreement. At this point I'm frustrated and I just accept it. I get it home and notice the drivers door doesn't work with the proximity button and figure hey it's a used car it may be broken. Then we notice that the light in the door handle doesn't work either. I know they painted that side so I take off the door panel and plastic retainer and find that the harness going to the door handle is disconnected, hanging there. Wrapped in yellow tape and covered in fresh paint. So it was never even looked at or checked after repairs were made. I also noticed white is still all over the seats. I started to clean it myself and it comes off so it wasn't even truly detailed. There were a set of keys for someone's house in the armrest. The seat, detail and the door handle......the rest of the repairs were great. On top of it I look up recalls and find there is an open recall for this car that was initiated 3/1 and its a Kia so they didn't even run it through a recall check and delivered a car with a known safety issue. Long and short Internet sales were terrible. Misinformed and out of touch The salesman and both sales managers along with finance were great people Poor quality check on repairs and not matching the we owe with what was done. Not happy about that. Not only is the seat not repaired but I had to repair the door handle myself. Poor detail of a car prior to delivery. Recall work not done. The people get 5 stars as individuals but I'm so sad with the experience. More

Helpful 0

Report | Print

Steve was fantastic! Will be a customer for life! Very helpful and made process easy! Will be a customer for life! Very helpful and made process easy! More

by JREI14 Verified Customer Verified Customer

Helpful 0

Report | Print

Everyone at the dealership did their best to make the process work well for us process work well for us More

by GHOULE46 Verified Customer Verified Customer

Helpful 0

Report | Print

The dealership experience was very friendly and professional. Even when there was a small glitch it was resolved as quickly as possible. professional. Even when there was a small glitch it was resolved as quickly as possible. More

by GHOULE46 Verified Customer Verified Customer

Helpful 0

Report | Print

Excellent dealership had my car ready when they said they would love my Kia seltos would love my Kia seltos More

by JMR12667 Verified Customer Verified Customer

Helpful 0

Report | Print

Great service and community! Everyone is helpful and eager to answer any questions I have. Thanks for all your do! Everyone is helpful and eager to answer any questions I have. Thanks for all your do! More

by MELODYGAMBA Verified Customer Verified Customer

Helpful 0

Report | Print

The dealership was very helpful and easy to work with I was happy to work with them was happy to work with them More

by GHOVSEPIAN09 Verified Customer Verified Customer

Helpful 0

Report | Print

I had a great experience purchasing my Kia here! I highly recommend to anyone in the area! I highly recommend to anyone in the area! More

by EPRESTAGE46 Verified Customer Verified Customer

Helpful 0

Report | Print

Worked with Steve Fallone. He was excellent. Very fast and helpful. No back and forth He was excellent. Very fast and helpful. No back and forth More

by Jrando Verified Customer Verified Customer

Helpful 0

Report | Print

Has always gone above and beyond to make sure things are 💯 . Very approachable and willing to explain what was wrong. 💯 . Very approachable and willing to explain what was wrong. More

by CDJGH Verified Customer Verified Customer

Helpful 0

Report | Print