Taylor was excellent in helping me locate the right
vehicle and assisting me in guiding me to the right car. He was invaluable in guiding me through the process in picking the right package of options
vehicle and assisting me in guiding me to the right car. He was invaluable in guiding me through the process in picking the right package of options, the right features I wanted and overall was exceptional in his knowledge of Audis. I am very happy with my new Q3!
More
by Jamie
May 17, 2024 -
Audi Pasadena responded
Hi Jamie, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!
This review will have to be in 2 different sections for
Sales and Service.
Sales: Showed up to get my current Audi serviced, left with an Audi EV for my wife… Taylor is extremely nice, very knowledgeab
Sales and Service.
Sales: Showed up to get my current Audi serviced, left with an Audi EV for my wife… Taylor is extremely nice, very knowledgeable, and friendly. He made the decision making process incredibly simple. Will definitely go back to him when I need a new car.
Service: Words cannot express how horrific my experience has been with the service at this dealership. I drove my car in for a basic coolant issue; they checked it and gave it back to me, only for me to return the car the very same day because the issue persisted. Since then, they have held my car hostage for two weeks straight and counting! During this time, I almost never received any updates unless I called or texted the service employee multiple times. They only thought to finally assign me a loaner car after I reached the limit of my patience at the end of the two weeks. This cannot be the way this service operates with all of their customers. If this is their standard, they are in serious trouble.
More
by Emre A
May 17, 2024 -
Audi Pasadena responded
Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!
May 28, 2024 -
Audi Pasadena responded
Emre A, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. Please contact Ramzi Kakish our service manager at (626) 714-3159 when you have an opportunity, and we will be more than happy to try and turn your experience around.
Highly recommend working with Taylor.
He helped me get a great deal and is very responsive and easy to work with!
He helped me get a great deal and is very responsive and easy to work with!
More
by Colette
May 15, 2024 -
Audi Pasadena responded
Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.
We had a great experience with our new Audi purchase at
Audi Pasadena. Highly recommend!
Audi Pasadena. Highly recommend!
More
by pamsbry
Apr 04, 2024 -
Audi Pasadena responded
Hi Pamsbry, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Taylor was great, helpful and professional
We sure
recommend Rasnak Audi, great price, great customer service
recommend Rasnak Audi, great price, great customer service
More
by Naderfallah
Apr 01, 2024 -
Audi Pasadena responded
Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Taylor Baffert is the best salesperson.
It was the best experience I’ve ever had buying a car
It was the best experience I’ve ever had buying a car
More
by barnesjjjd
Mar 24, 2024 -
Audi Pasadena responded
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Audi Pasadena! We are always more than happy to assist you if anything else comes up. Take care!
We had a great buying experience with Taylor nd the rest
of the Rusnak staff.
of the Rusnak staff.
More
by pamsbry
Mar 03, 2024 -
Audi Pasadena responded
Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Taylor was amazing and so helpful during the entire
process of shopping for a car
process of shopping for a car
More
by adrineh.hakopian
Feb 27, 2024 -
Audi Pasadena responded
Hi Adrineh, we're happy you found our staff to be so supportive during your experience here at Audi Pasadena. We are always more than happy to assist you if anything else comes up. Take care!
Taylor in sales and Henry in service are awesome.
Really like this dealership and audi cars are the best!
Really like this dealership and audi cars are the best!
More
by sjylim26
Other Employees Tagged:
Vianka Garcia
, Henry Perez, Finance manager who's such a BOSS
Feb 25, 2024 -
Audi Pasadena responded
Hi, thank you for taking the time to let us know how we did. We hope you have a great day!
Great customer service and Taylor was top-notch service
man. Loved everything about the dealership
man. Loved everything about the dealership
More
by Wendychilds14
Jan 29, 2024 -
Audi Pasadena responded
Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!