I was kept up to date on what was needed and what the
remedies were for the car. Quick responds for that services we needed and was not pressured for services we did not want at this time.
remedies were for the car. Quick responds for that services we needed and was not pressured for services we did not want at this time.
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by MRocXC60
Service Price Transparency
May 31, 2024 -
Crest Volvo Cars responded
Thank you for sharing your experience! We're glad to hear that you were kept well-informed about your car's needs and the solutions available. Providing timely service and respecting your choices are important to us at Crest Volvo Cars. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!
This was my first visit to Crest Cars Volvo and my first
purchase of a Volvo. I came in after researching several cars online. I had already tested a Subaru and was looking for something with more luxury
purchase of a Volvo. I came in after researching several cars online. I had already tested a Subaru and was looking for something with more luxury features. The Volvo XC40 was the next car I tested. Crest had the interior color and exterior color combination I wanted. After a test drive, I priced it without a trade-in. The price given was comparable to what I was seeing on other Volvo dealer websites. After a little negotiation, I was given a reasonable price for my trade-in, so I accepted it to save the hassle of selling to an individual. I was not prepared for the extended protection plans offered to me during the Financing process. I wish that I had taken the time to understand what was available —- and why it was needed —- before I got to that point in the process. Locke was patient in answering my many questions, but I still felt pressure to make a decision I was not fully prepared to make. Nevertheless, I purchased one plan that I believe covers technology failures not covered by the Volvo warranty. I declined a plan that I believe covers road hazard damages. I’m still wondering if I made the correct decision on that one. Even after going to the Volvo website and searching for and finding that topic, I still don’t know. It’s been many years since I purchased a new vehicle and much has changed. I don’t know that any car manufacturer does a better job of informing prospective buyers of the value of or need for these plans. Automakers, in general, have greatly improved the transparency in purchasing a car, but in not this particular area. Also, a group of dealer ad ons was added to the MSRP (understandable) but not clearly set out for the online shopper (not understandable.)
In summary, I am satisfied with my purchase. And as soon as I memorize the Owners Manual I’m sure I will love my new car. I look forward to enjoying your lovely customer lounge when I come in for service. Every employee I interacted with was courteous and helpful.
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by annellrogers
May 29, 2024 -
Crest Volvo Cars responded
Thank you for sharing your detailed experience with us at Crest Cars Volvo! We're delighted to hear that you found the Volvo XC40 with the perfect color combination and features you were seeking. Your feedback regarding the extended protection plans is valuable, and we appreciate your honesty about feeling pressured during the financing process. We'll certainly take your comments into consideration to ensure a smoother experience for future customers.
Our team is committed to transparency and customer satisfaction, and we're glad to hear that every employee you interacted with was courteous and helpful. If you ever have further questions about your purchase or the additional protection plans, please don't hesitate to reach out. We're here to assist you and ensure you get the most out of your Volvo ownership experience. Enjoy exploring your new Volvo, and we look forward to welcoming you back to our customer lounge for service visits!
Today was another great experience.
Great options and great selections. Supportive ideas and excellent service.
Great options and great selections. Supportive ideas and excellent service.
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by Repeat Happy Customer
May 29, 2024 -
Crest Volvo Cars responded
Thank you for your review! We're thrilled to hear that you had another great experience at Crest Volvo Cars. It's fantastic to know that you found great options and selections and received supportive ideas along with excellent service. Your satisfaction is important to us, and we appreciate your feedback. If you ever need anything else or have any further questions, please feel free to reach out. Thank you for choosing Crest Volvo Cars!
One of the best car buying experiences I’ve had.
No haggling back and forth, just a fair price on my trade and the new vehicle.
No haggling back and forth, just a fair price on my trade and the new vehicle.
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by wesley.derrick77
May 22, 2024 -
Crest Volvo Cars responded
Thank you for your wonderful review! We're thrilled to hear that you had one of the best car buying experiences at Crest Volvo Cars. We understand the importance of transparency and simplicity in the car buying process, and we're delighted that you found our approach of offering a fair price on your trade and the new vehicle to be satisfactory. If you need anything else or have any questions, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future!
Tim Warner was extremely helpful in finding and
purchasing the perfect car for our daughter (S60). Very responsive and informative. Would recommend.
-Mike
purchasing the perfect car for our daughter (S60). Very responsive and informative. Would recommend.
-Mike
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by Michaelaferrara
May 20, 2024 -
Crest Volvo Cars responded
Thank you for the fantastic review! We're thrilled to hear that Tim Warner provided such a positive car-buying experience for you and your daughter. At Crest Volvo Cars, we strive to ensure our sales staff are helpful, informative, and responsive throughout the car-finding process. It sounds like Tim did an excellent job!
We appreciate you mentioning that Tim helped you find the perfect car for your daughter (an S60 no less!). Matching the right car to the right customer is what we do best.
Congratulations on your daughter's new Volvo S60 – we know she'll love it! We look forward to welcoming you back to Crest Volvo Cars for all your future automotive needs.
We bought a Volvo early this year and Tim helped us out
so much, we went back this month and got another car. We live 3 hours west, but he is worth the trip!!! Thank you for your excellent customer servic
so much, we went back this month and got another car. We live 3 hours west, but he is worth the trip!!! Thank you for your excellent customer service
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by pekabeth
May 09, 2024 -
Crest Volvo Cars responded
Wow! Thank you for taking the time to leave such a fantastic review, and especially for going out of your way to return to Crest Volvo Cars! We're incredibly grateful for your business, and even more so to hear that Tim's exceptional customer service made such a positive impact.
A three-hour drive is a true testament to the kind of experience Tim creates. We'll be sure to share your kind words with him – knowing he made such a lasting impression and helped you find the perfect cars is truly rewarding.
The entire Crest Volvo Cars team appreciates your loyalty and looks forward to seeing you again in the future!
I had the best experience buying my car with Tim Warner @
Crest. This is my first car I bought by myself and Tim had made it very easy and seamless. It was quick and breezy. I’m really grateful for his servi
Crest. This is my first car I bought by myself and Tim had made it very easy and seamless. It was quick and breezy. I’m really grateful for his service, dedication and kindness and patience. Jorge, Skye and Rachel as well were tremendously patient and nice to make this deal work for me and have helped me with the purchase. I’d highly recommend this team to anyone for best experience and to get themselves a great car as well.
Thank you again Tim W. For you best service. I appreciate you.
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by Sara
May 07, 2024 -
Crest Volvo Cars responded
Thank you for the fantastic 5-star review! We're so happy to hear that your first solo car-buying experience at Crest Volvo Cars was "easy," "seamless," and "quick and breezy"! That's exactly what we strive for at Crest Volvo Cars.
It sounds like Tim Warner played a key role in making your experience positive. We appreciate you mentioning his helpfulness, dedication, kindness, and patience throughout the process. We'll be sure to pass on your kind words to Tim – he'll be thrilled to know he made such a big impact on your first car purchase!
Your appreciation for Jorge, Skye, and Rachel's patience and support in finalizing the deal is fantastic to hear as well. A successful car purchase involves teamwork, and it sounds like the entire team at Crest Volvo Cars came together to ensure a smooth experience for you. We'll be sure to recognize their contributions too.
We're so grateful for your recommendation of Crest Volvo Cars and Tim to others! That level of trust means a lot to us. Congratulations on your new car, and we wish you many happy miles of safe driving!
Tim Warner, great salesman.
Made selling a car look easy for me and my wife.
Made selling a car look easy for me and my wife.
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by Codeblue07
Apr 24, 2024 -
Crest Volvo Cars responded
Thank you for the fantastic review! We're thrilled to hear that Tim Warner made selling your car such a smooth and easy experience for you and your wife. Selling a car can sometimes be a hassle, so knowing Tim could streamline the process is wonderful.
A great salesperson can make a big difference, and we appreciate you recognizing Tim's skills. We strive to make car selling convenient and stress-free at Crest Volvo Cars, and it sounds like Tim achieved just that!
We'll be sure to pass on your kind words to Tim – he'll love to hear he made your experience so positive. Thank you for choosing Crest Volvo Cars for selling your car.
In the future, if you're ever in the market for a new car, please don't hesitate to reach out to Tim or any of our team members. We'd be happy to help!
Thank you again for choosing Crest Volvo Cars!
Awesome!
They took good care of me from the time I got the offer to upgrade my XC40. I got my beautiful XC60 now with a lot of space and speed.
They took good care of me from the time I got the offer to upgrade my XC40. I got my beautiful XC60 now with a lot of space and speed.
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by Cyl