Carvana

If I could give zero stars, I would! I was approved for financing, had a date and time set up to pick the vehicle up, only to be told that I had to produce a cell phone bill in my name t I was approved for financing, had a date and time set up to pick the vehicle up, only to be told that I had to produce a cell phone bill in my name that matched my number. Well, my bill is in my wife’s name and bc it doesn’t list my name anywhere on the bill, they cancelled my purchase. I have never witnessed such xx in my life!! They had no problem taking my down payment, or the auto insurance policy which was also in my wife’s name, primarily. This “seamless” process is a crock of crap. Idk what the heck having a cell phone bill in my name has to do with my ability to pay - oh, wait. Yes I do. It has NOTHING to do with it! Buyer beware, before you get your hopes up like I did. Now I have no way to get to work next week, since my wife starts a new job and we only have one car between us. I guess I’ll be getting fired. Thanks for nothing, Carvana! :( More

They backed out of financing due to my cellphone not being under my name but family plan under my wife. Wasted week for me and did it on delivery date. being under my name but family plan under my wife. Wasted week for me and did it on delivery date. More

Horrible communication don’t accept income from ride share contractors. Uber/Lyft. I’ve been a driver over 8 years make over 50k just with that and it was no good for them for verification of employment share contractors. Uber/Lyft. I’ve been a driver over 8 years make over 50k just with that and it was no good for them for verification of employment. How is that fair and allowed? More

STAY AWAY! !! BEWARE!! Cant give zero stars. Vehicle was delivered with a blown engine, Carvana is taking care of the repairs, but I have to pay for my own renta !! BEWARE!! Cant give zero stars. Vehicle was delivered with a blown engine, Carvana is taking care of the repairs, but I have to pay for my own rental and the monthly payment on a vehicle that was delivered with a blown engine. Won’t have the vehicle back for a month. I would rather deal with shady salesman than this company. After reading the reviews sounds like it’s a trend of selling vehicles that are about to die and giving ZERO customer service about it! Worst company I’ve ever done buisness with! STAY AWAY!!! More

I cancelled a purchase during weekend, in fact after 24h shipping term cancelation. But Carvana took into consideration the fact that there was no shipping issued and refunded me. I do not suggest anybody s shipping term cancelation. But Carvana took into consideration the fact that there was no shipping issued and refunded me. I do not suggest anybody should do the same, but it should tell you about their integrity and customer satisfaction. That is not my family first vehice purchased from Carvana neither the last. More

Not only was my SUV delivered without the heated seats it was supposed to have, it was delivered with. Cracked windshield. Delivery driver said “No problem. Just file a claim with warranty and they will take was supposed to have, it was delivered with. Cracked windshield. Delivery driver said “No problem. Just file a claim with warranty and they will take care of it. That is how we are handling cracked windshields”. Warranty company says we don’t cover glass. After spending a great deal of time dealing with several different advocates and ai bots, Carvana says it will take another 2 days to figure out how to handle the situation. What is so hard about paying to fix a windshield that came from you cracked. 0 out of 10. Would not recommend. Carvana is the absolute worst. More

I have been a repeat Carvana customer, having purchased my second vehicle from them in the last two years. My initial experience was positive, which is why I returned. However, my latest transaction has le my second vehicle from them in the last two years. My initial experience was positive, which is why I returned. However, my latest transaction has left me with mixed feelings, primarily due to issues with the vehicle's condition upon delivery. Upon receiving my vehicle, I discovered a crack/scratch on the navigation console screen, a defect not listed among the reported imperfections on Carvana's website. When I reported this to Carvana, they directed me to their warranty partner, SilverRock, who labeled the damage as "standard" and therefore not covered. This response was disappointing, especially since the damage was not disclosed prior to purchase. While I understand that used vehicles come with some wear and tear, transparency about the vehicle's condition is crucial for an informed purchase decision. My concern isn't with wear and tear but with Carvana's accountability in accurately listing the vehicle's condition. Despite my attempts to address this issue directly with Carvana, emphasizing my status as a loyal customer seeking a fair resolution, I was met with responses directing me back to SilverRock or stating that Carvana employees are unable to make exceptions. I am currently within my 7-day money-back guarantee period, but I had hoped for a resolution that would not require me to return the vehicle. As a customer, my expectation is for Carvana to take responsibility for the accuracy of their listings and to offer reasonable solutions when discrepancies arise. Unfortunately, this has not been my experience. I can therefore no longer recommend Carvana to friends, family, or whoever is reading this. I am sharing this review not out of frustration but in the hope that Carvana will improve its processes and customer service. The convenience and innovative approach of Carvana's business model are undeniable, but accountability and customer satisfaction should be equally prioritized. I remain hopeful for an amicable resolution and believe this feedback can contribute to improving the experience for future customers. More

Great online experience and smooth process, everything was easy and smooth rransaxtion, car delivery to home was easy and smooth rransaxtion, car delivery to home More

All ok. No hassle no haggle. Though the windshield had a rock pin. Otherwise it was a good experience! No hassle no haggle. Though the windshield had a rock pin. Otherwise it was a good experience! More

Car arrived dirty and trash still in pockets also needs brakes already wouldn’t buy here again ever. Still waiting for registration and plate’s after almost two months. The. Delivery driver had me sign in brakes already wouldn’t buy here again ever. Still waiting for registration and plate’s after almost two months. The. Delivery driver had me sign in red pen three weeks later they notified me of this. Worst experience buying a car I have ever had run don’t buy here More