Ertle Subaru

Let me start by saying that everyone I've met at Ertle is very friendly and nice. And, in general, their service is good. But I, once again, have a critical note about the fact that their multipoint inspec very friendly and nice. And, in general, their service is good. But I, once again, have a critical note about the fact that their multipoint inspection report apparently cannot be trusted! I brought my car in for service on 5/13. All the boxes on the multipoint inspection report were ticked green, indicating "Checked and OK". However, 5 days later, on 5/18, my windscreen washer fluid warning light came on! Incredibly, the very same thing happened in June of last year! Which once again raises my concern about the reliability of the inspection report. Are there other, more vital, points on the report that were NOT, or not thoroughly, checked? This appears to be a consistent problem and I have to seriously ask myself whether I want to continue entrusting Ertle with the care of my car. More

Excellent communications with texts, calls, emails. They also don’t wait until the car is finished with pricing They also don’t wait until the car is finished with pricing More

I had a friendly greeting and immediately directed to my service advisor. My wait was relatively short. service advisor. My wait was relatively short. More

The staff at Ertle Subaru go the extra mile to satisfy their customers—no pun intended. Each department delivers outstanding service, offers competitive pricing and discounts, and adds extra touches to ma their customers—no pun intended. Each department delivers outstanding service, offers competitive pricing and discounts, and adds extra touches to make their clients feel valued. There is one longstanding flaw or issue with the computer system at Ertle and most likely every Subaru dealership. If you purchase the prepaid maintenance package upon buying a vehicle, you must be vigilant about not paying for services for which you are exempt. The computer system does not automatically indicate to employees that a customer mustn’t be charged for a specific transaction. This is a problem that has existed for many years and is still to be resolved. This is an unacceptable situation that must be addressed by policymakers at Subaru America, and should not reflect negatively upon the exceptional performance of the entire staff at Ertle Subaru. More

My Service Advisor Kathleen always goes above and beyond for us. She takes the time to explain in detail what services/repairs are needed. She is professional, courteous and kind. She is a valuable asset to for us. She takes the time to explain in detail what services/repairs are needed. She is professional, courteous and kind. She is a valuable asset to Ertle Subaru, and a pleasure to do business with. Mrs. J Favata More

Clean, convenient, honest,curteous. , Eric, my sales person was thorough in finding out my needs and made meaningful suggestions. I approached him and he was super responsive. , Eric, my sales person was thorough in finding out my needs and made meaningful suggestions. I approached him and he was super responsive. More

Service was tremendous including how successful Nicolas was in handling everything. Was so pleased with the experience! was in handling everything. Was so pleased with the experience! More

Best place to take your vehicle for service . Tim and Nick are the best in the business. The service at Ertle Subaru is the best around. Thank you Tim and Nick. Tim and Nick are the best in the business. The service at Ertle Subaru is the best around. Thank you Tim and Nick. More

They are always ready to give a loaner if service is going to be several always. Staff is always pleasant going to be several always. Staff is always pleasant More

They have a great team at Ertle Subaru. Getting a vehicle serviced is not a dreadful event. You can make an appointment and wait for the work to be performed. I was happy with my experience Getting a vehicle serviced is not a dreadful event. You can make an appointment and wait for the work to be performed. I was happy with my experience. More