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Los Angeles Chrysler Dodge Jeep Ram
Los Angeles, CA
999 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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999 Reviews of Los Angeles Chrysler Dodge Jeep Ram
May 30, 2024
Purchased a 2020 black grand Jeep Cherokee Trackhawk from Los Angeles Chrysler Dodge Jeep Ram on June 22, 2023, the sales person was Luciano Arrendondo. This vehicle was a gift to me from my boyfriend. Bec Los Angeles Chrysler Dodge Jeep Ram on June 22, 2023, the sales person was Luciano Arrendondo. This vehicle was a gift to me from my boyfriend. Because we live in Virginia, we had to have it shipped from California to here. Prior to, did a walk around via video/FaceTime. Noticed that the tires needed replaced. We brought that up. When the engine hood was popped, I noticed there was a cool air intake on it. When it was confirmed, I asked him if they would leave it on. He said he would look into it. There were a couple other issues that needed to be addressed before the car was shipped. He didn’t get back to me about the cold air intake. The day it was being shipped, I asked about it, and he said they had to put the car back to the exact manufacturer specification in order to sell the vehicle with the Mopar warranty that we purchased (that is a whole other story). I asked if he could ship it with the car, he said no. He also stated that the car was in great shape, that the client that owned it prior was a very good client of theirs and he is trading cars in all the time so if I have any questions they could ask him but they could not give me his number. I reached out to the dealer a couple of times with questions after taking delivery of the vehicle, I received one very brief returned call, with a promise to call me back. However, I found a business card of the previous owner in the vehicle and tried to reach out to him, to no avail.When doing the walk around via video, I saw there was a tiny blue light under the dash that periodically lit up, probably the size of a pea. I asked the sales person what it was, he said he had no idea, but he would find out. To no avail. Upon taking delivery of the vehicle I asked him what all the stuff around the door handles, antenna, side mirrors was… It looked like it had been wrapped. He stated, “he thought that it was, but they took it all off.” Well they didn’t take it all off, their staff took it off everywhere that was easy instead of doing it the right way by taking the door apart to get it off from around the handles, rearview mirror, and antenna, by the way, I never heard back from him.We needed to get tags and before you can get tags you have to have an inspection. The tires had no tread, we purchased the tires and had them mounted and then scheduled an appointment to have it inspected. When we got to the inspection station, it FAILED. Not only did it have a small crack that I never noticed in the windshield, but also the rotors were warped, and the brake pads were down to a nub, if that…. therefore, we had to take it back home & order Rotors and Brake Pads SMH … $$$$$ and reschedule an appointment to take it back for re-inspection. Paid the inspection station to put the new rotors and brake pads on, repair the windshield (that did not hold), but also to look at the AC because at that time I felt the air wasn’t very cold or power. They said I should probably take it back to the dealer … but at least I passed inspection to get out of there & was able to get tags & an inspection decal. Not too many days later, the AC was blowing hot air; weirdly enough, little ice pellets were spitting out of the vents. Took it to the Jeep dealer here in Warrenton, Virginia, they said it just needed Freon. A few weeks later, I had to take it back to the dealer to find out … it wasn’t the Freon, it needed a compressor (the Freon $$$$ wasn’t covered under the warranty for some reason). A couple more months went by, and it felt like the transmission was slipping. I called&scheduled an appointment for a few days from then. However, a couple days after that, I was driving back from a job, as my job is Mobile,& the 707 hp motor felt like a 4-cylinder motor. Called Safford of Warrenton again,told them Im bringing it now because I didn’t think I would make it anywhere else. I dropped it off Dec. 29, 2023, & its still there today. Cont'd on nxt revw More
by deedean1969
Employees Worked With
Luciano Arrendondo, Edward Estrada, Francisco Valdez, Jeremy Williams, Michael Bellini
Helpful May 29, 2024
Thanks to Leslie Carmona at service deparment ever since I got my truck I take it to her for service at CDJR it gives me peace of mind knowing that you guys serviced my truck so I can concentrate on my w I got my truck I take it to her for service at CDJR it gives me peace of mind knowing that you guys serviced my truck so I can concentrate on my work Thank You Leslie and the whole team More
by pedrorl924@hotmail.com
Employees Worked With
Leslie Carmona-Marquez
May 29, 2024
Christian Ascencio was very good. He offered the loaner car service to me and was great with assisting me. Chris was a little quiet but he definitely got the Job done. He offered the loaner car service to me and was great with assisting me. Chris was a little quiet but he definitely got the Job done. More
by joshuaa175
Employees Worked With
Christian Ascencio
May 28, 2024
Melvin Sandoval handled getting me into my new lease like a pro. From start to finish he was there to answer all my questions and make sure I found the perfect car and the deal that made the most sense. I co a pro. From start to finish he was there to answer all my questions and make sure I found the perfect car and the deal that made the most sense. I couldn't recommend him enough. More
by dummwaiter
Employees Worked With
Melvin Sandoval
May 24, 2024
I have the best experience at this dealership every single time I need to bring my car in. Most times it’s for recalls and occasionally something else but every time I am treated with the utmost respec single time I need to bring my car in. Most times it’s for recalls and occasionally something else but every time I am treated with the utmost respect and feel like truly a valued customer. Henry and Chris both helped me this time and I was in and out so fast it was great. I needed a loaner car and they got me set up quickly in a new wrangler which made me think about upgrading my car when my lease is up in a few months-good move in there part -the car was awesome and I didn’t miss a beat with work because they gave me the loaner. When I can to return the loaner and get my car back there was a line and I was running late to a meeting. I parked the car in the lot and found someone on their team and explained the situation. They quickly took over and got me signed out and got my car down wishing just a few minutes. Maybe it was ten minutes from start to finish. This experience -consistently- makes me think the people really like working here and care about their customers. I’m sure I’m not the only one that is treated like royalty here. I recommend this place with as many stars as possible because their customer experience is exceptional ! More
by daphnac
Employees Worked With
Christian Ascencio, Henry Martinez
May 17, 2024
I’ve came here to do my oil changes before and recently to replace a cracked window. I always choose Abigail as my service advisor, as she is helpful and is in constant communication with me from start to to replace a cracked window. I always choose Abigail as my service advisor, as she is helpful and is in constant communication with me from start to finish. Definitely recommend coming here, especially with Abigail! More
by Vanessa G.
Employees Worked With
Abigail Duran
May 13, 2024
Abigail Duran was very nice and professional. She answered all my questions and my car was serviced quickly. Keep up the good work. She answered all my questions and my car was serviced quickly. Keep up the good work. More
by Henry sanchez
Employees Worked With
Abigail Duran, Carlos Hernandez, Cesar Maldonado, Gabriel Curiel, Henry Martinez, Leslie Carmona-Marquez
May 01, 2024
Service advisors are professional yet personable, attending to all questions asked & offering what might not have been considered, mechanically, for safe traveling. As an elder with medical and mobi attending to all questions asked & offering what might not have been considered, mechanically, for safe traveling. As an elder with medical and mobility challenges, the extra customer care was much appreciated, and as a 'waiting' customer, expediting service where possible, was over & above the rumors of 'dealership service'. Thank you. Since 2016 More
by reverdia
Employees Worked With
Carlos Hernandez, Christian Ascencio, Eduardo Guerrero
