Rancho Santa Margarita Honda

BE AWARE !!!! Last week I purchased a brand new 2018 Civic LX . By the time they delivered the car it was already dark , less than 48 hours when I was showing my Last week I purchased a brand new 2018 Civic LX . By the time they delivered the car it was already dark , less than 48 hours when I was showing my car to a friend I noticed the hood is NOT aligned correctly also the front bumper was not properly installed ! I took some pictures and vids and immediately took it to the dealership hoping to exchange with another one but instead they offered me to fix it by sending it to a bodyshop ! I refused to send my two days old car to bodyshop for body work . I talked and even emailed the Executive Assistant name ( Amy Chapouris ) several times requesting to talk to the GM Mr. Bob Carmendy but she doesn't response to my request ! Lol I think they already knew this car had already some defects but they took advantage of me who trusted them and got rid of it . So , if you're buying a new car always do it before dark and check it carefully before leaving the dealership . No dealership is honest ever , just be wise and careful . More

Misuse of personal information and aggressive sales tactics The reason I am writing such a detailed review is to save other buyers like me from the ordeal of stress, and disappointment from dealing with this de The reason I am writing such a detailed review is to save other buyers like me from the ordeal of stress, and disappointment from dealing with this dealership. RSMHonda misused my personal information, and didn’t honor their committed price. The dealership originally quoted and confirmed a lease price for 2018 Oddysey EXL via email, phone and in-person; then jacked up the price owing to “manual error”, after getting my personal details (address, salary, etc.) and after checking my credit score. As a customer, I did my diligence and confirmed the car and deal nearly 6 times - in writing, over the phone, and in person. The deal has been reviewed by three different people (Internet Sales Manager, Internet Sales Consultant, and Sales Manager) – two of them are managers. Considering all this, it is difficult to believe this was a genuine mistake. It seems like a sales tactics to get the customer into the dealership and apply high pressure sales tactics to sell them at a different price. I am also disappointed that they found the price mistake, immediately after taking down my personal details (Salary info) and running my credit check (4 hours after I reached the dealership) in person. I strongly believe they customize the deal based on the customer’s salary and credit rating, which is against fair and transparent pricing for all customers. Now I am left with a hard inquiry that will stay in my credit history for 2 years and lower my credit score by a few points. The dealership used high-pressure sales strategy, aggressive provoking language and negotiation to lead me into a sale on the new price. My suggestions for fellow car buyers: • Avoid this dealership. I am not concluding other dealerships are better, but this one is not. • If you really have to go to this dealership, go with friends and do not take family. It is a highly male-dominated not family salesman, who are acting and strategizing to extract the most money from you. • Do your research and go equipped with facts. Do not walk in hoping to get honest details (For example, they said they will throw in Gap insurance which would otherwise be $800 at other Honda dealers. Later I understand it is a standard in all Honda dealership). • Do not expect fair pricing. Be ready negotiate. Summary of events: • Jan 18th – Filled out an internet inquiry requesting specifically for 2018 Oddysey EXL on lease for 3 years, $2000 down, and 12K miles per year. • Jan 19th – Internet Sales Consultant, Mr. David Stalter, replies back asking me to come for a test drive. I respond back requesting a quote for 2018 Oddysey EXL on lease for 3 years, $2000 down, and 12K miles per year. • Jan 20th – Responds back with a monthly lease price of $357.39. The exact email response was, “The monthly price for the Honda Odyssey EX-L with $2,000 down is $357.39 per month. That's a 3 year 12,000 mile per year lease”. You will notice that the request and response is very clear. No room for miscommunication or confusion. FIRST CONFIRMATION. I responded back inquiring if the price offered included tax. • Jan 20th – At 6PM, Mr. Anthony Lucero, Sales Manager intercepted my email conversation with the Sales consultant and offered to provide a discount if I came in the same night. He should have reviewed the deal price as he sees the email trail, since he responded back to my price question The exact email response was, “If you can come in tonight I will give you an additional $250.00”. SECOND CONFIRMATION. I checked emails later night that day and indicated I cannot come in the same day, but offered to come in during the week day. • Jan 21st – Mr. David Stalter replied back my inquiry that the price included tax. The exact email response was, “the prices I quoted you INCLUDE all taxes and fees. That's the total payment each month. Nothing additional.” THIRD CONFIRMATION. • Jan 22nd – I called Mr. David Stalter to setup an appointment time. Left VM and sent a follow-up email. Mr. David Stalter responded to the email suggesting that he will call back on Jan 23rd. • Jan 23rd - Mr. David Stalter emailed back and I called him back. During the call, I verified the vehicle, model, price, tax inclusion again verbally. FOURTH CONFIRMATION. Subsequently, I setup time at 6PM later that day and confirmed via email. • Jan 23rd – 5:30PM: A few friends and I arrived at the Dealership and reviewed the car, colors, and picked the only available color in the first one and half hour. • Jan 23rd – 7PM: Subsequently, I went into Mr. David Stalter office, where he went through the deal, and provided a pricing sheet. We noticed that the pricing sheet has “72 months” instead of “36 months”. Mr. David Stalter indicated that it was a printing mistake and that it is correctly mentioned as “36 months” in the system. FIFTH CONFIRMATION. I demanded that he show me a new pricing sheet with the correction. He responded back that he will now take me to Mr. Anthony Lucero, Sales Manager, who will print me a new pricing sheet anyways. I took the pricing sheet and corrected the number of months manually. • Jan 23rd – 8PM: Mr. David Stalter took me to Mr. Anthony Lucero’s office which was in the front of building. Mr. Anthony Lucero reviewed the pricing sheet and indicated that one Mr. Mike (Internal Sales Manager) has put this deal together. SIXTH CONFIRMATION. He acknowledged that the deal is aggressive and that everything looks well. I asked and he confirmed that the lease tenure is 36 months. He remembered our email conversation on Jan 20th and offered the same additional discount of $250. • Jan 23rd – 9PM: Mr. David Stalter had me sign a few documents. He also took my personal details including address, salary and SSN, now that the car and deal has been finalized. He took those documents to the back-office for processing. • Jan 23rd – 9:30PM: Mr. David Stalter took me to Mr. Anthony Lucero’s office. Mr. Anthony Lucero informed me that a mistake was made in the lease price calculation. Mr. Mike had apparently used “72 months” as the parameter for lease price calculation, but such a lease term does not even exist. He apologized for the “manual” error and offered a new “competitive” price at $529 per month (a 48% increase). o I referred him to the numerous email and phone communications where the deal price was confirmed. He simply responded that email and phone confirmations are not legal documents and that the customers should not trust communication from any other employee other than him at that dealership. o We inquired and he confirmed that they have already run a credit check on my file before finding the mistake. • Jan 23rd – 10pm: At that time, another new person walked in. He was introduced as a new Sales manager who came from Norm Reeves Honda. He started negotiating down from $529. I told him I was not there to negotiate. He asked me for the bottom price and I said it was $400 max. He dropped the monthly price to $440 within minutes and suggested that I take it. At this time, Mr. Anthony Lucero started using aggressive language in front of my friends and his colleagues. We were shocked and disappointed with the high-pressure tactics and we decided to leave. • Jan 23rd – 10:30PM: The new manager followed us to the parking lot and suggested it was my day, since they made a mistake. He suggested that I take the deal. I indicated that I have already been cheated once for the day and do not wish to cheated again. I suggested that he follow-up with an email around the real final proce next day. • Jan 24th – No response from anyone in the RSM Honda dealership via email or phone. More

They've just excelled at pushing away repeat customers. My wife and I purchased two cars through Rancho Santa Margarita Honda. It was a complete nightmare. -Signed for both vehicles on Saturday, October My wife and I purchased two cars through Rancho Santa Margarita Honda. It was a complete nightmare. -Signed for both vehicles on Saturday, October 21st. Put $500 down that was to clear in 30 days. -Was told on Sunday, November 5th (two weeks later) that my wife's loan wasn't approved and that the vehicle would have to be returned. -Agreed on November 5th to put $2000 down that was to clear in 30 days so she could keep her vehicle. -Signed updated contracts on November 5th and 6th (never received updated copy.) -Both checks were cashed on November 22nd causing us to receive three overdraft fees.We were prepared for the $500 check, but the $2000 check wasn't supposed to come out until 30 days after November 5th. These fees totaled $102. -During this time our deals were never finalized. We're working on repairing our credit, and since they weren't finalized our old loans were reported for late payment causing our credit to drop severely. Anthony Lucero was eager to get me in as I was interested in trading in a vehicle I purchased from that dealership a few years prior. Once everything with these two deals went to crap he never returned my calls or emails. The last call I attempted I was told he was "with a customer." which was garbage as I was told this only after he asked the receptionist who was calling. Also, the Certified Pre-Owned my wife bought only had one key. Never received the voucher for our second key. My wife and I purchased two vehicles from them back in 2014 and then again this year. This will be the last time we visit this place ever. Norm Reeves Honda will hear from us next time. More

3rd New Honda We got our 3rd new Honda from these guys. Leased a new Accord and got a great deal (compared with 4 other dealers). The salesman, Ron, was very court We got our 3rd new Honda from these guys. Leased a new Accord and got a great deal (compared with 4 other dealers). The salesman, Ron, was very courteous and helped us with the new technology. We'll be back when our other lease is due. More

Good service from RSM honda Good feedback from me about the dealer especially Victor who was very friendly and supportive Also Mark who helped with the finance and close the deal Good feedback from me about the dealer especially Victor who was very friendly and supportive Also Mark who helped with the finance and close the deal More

new car I got my new ridgeline from Hamid. He got a very Rare model for me when no other dealership would help me. Hamid is very professional in his approach I got my new ridgeline from Hamid. He got a very Rare model for me when no other dealership would help me. Hamid is very professional in his approach and gave me a great deal. Looking for Honda, call him More

Amazing experience! I worked with Jayz! He was kind and helped me get my first car ! They were all very kind and attentive! So excited to drive my new car ! I worked with Jayz! He was kind and helped me get my first car ! They were all very kind and attentive! So excited to drive my new car ! More

Bought my new civic Bought my car here. Great sales staff. Hamid and reza were great. Got down in about an hour and my new car is fantastic. Go there Bought my car here. Great sales staff. Hamid and reza were great. Got down in about an hour and my new car is fantastic. Go there More

Best Horror Movie(Reality) ever Our RSM experience was a scene out a horror movie. It started out all nice and professional. Our first encounter was with Pablo (General Sales Manager Our RSM experience was a scene out a horror movie. It started out all nice and professional. Our first encounter was with Pablo (General Sales Manager). He came out and quickly shook our hand and then disappeared. We were sat down with Victor Ashna, who took a while to type things. But we were patient. He asked for my wife's social and I inquired as to why. He said oh after 9/11 we need to do this. I told him, OK. But do not run her credit. We have been pre-approved from Schools First FCU. He promised that no credit would be run. After half an hour of Victor going and coming from his desk, we were told to go to Reza Zenjani. This is where the real nightmare began. Instead of welcoming us, he acted as if we were bothering him. He is starting the finance paperwork and said to my wife, that here is a copy of your credit score. I being the dotting husband interrupted as to why did you run her credit score as we did not want a hard inquiry on her report. She has excellent credit by the way. I told Reza that "I am confused." He gave me an angry and a domineering glare stating "You should not be confused." I told him to bring Pablo in the room so that we can clear it up. When Pablo came in, he said that we run the credit as a backup so that we have a second contract in place in case the first one falls through. I told him that we did not request nor authorized to run her credit as we already had secured our finance through our credit union. He said, oh sorry for any misunderstanding. He left swiftly as he came in Reza called in Victor and said he needs to have us fill out a credit card application with both of our information since our credit union pre-approval was under both of our names. I did not understand why, but I complied. In order to speed up the process, Victor had me doing his job part-time and type for him the application sitting in his chair while he watched me fill it out. While I was filling it out, the horror continued with my wife and Reza. He told her to verify her birth date, she said it is incorrect on the form he typed. He stated "It is?" in a loud voice. Then he corrected it and then had her verify my birthday, which was also incorrect. My wife was thinking at that point, why is this guy pounding on his key and why does he have the information incorrect when he has a copy of our diver license in front of him. At this point, my wife went to look for Pablo. All this time, my father-in-law is sitting in there watching the whole situation. Reza asks him in a loud voice "Where is that girl with the credit card"? We were going to put 3,000 of our purchase on the card. It seemed like all this time, we were working for Reza instead of the other way around. My wife by this time found Pablo and told him that we are walking out because we do not want to work with Reza. He swiftly got out of this chair and said he will handle the paperwork. Pablo quickly had us sign all the paperwork and had us out the door. However, in the almost two hours we spent here, the car did not have the gas filled up. So I ended up waiting an extra 15 minutes while Victor brought the car with a full gas tank. I was left in the parking by myself waiting for the car. No one congratulated on our purchased or offered us any package deals that we have been interested in. No one called us the next day to apologize for this horrible service. I had even mentioned to Pablo in the passing that maybe we should get a few free car washes for this terrible service, but it fell on deaf years. We were replacing a 14-year-old with a brand new car and no one at RSM including Victor, Pablo or anyone else went through all the features of the car. We are reviewing the manual and going through the features that way. We were not expecting to treated like stars, but neither we were expecting to be treated as if we were going to go pick up a used car from a mechanic. As we look back on the experience, we have no idea how we survived this horrible and horrid event. My wife, mother-in-law, father-in-law, and brother-in-law have lost any faith that they had at the beginning of the transaction with RSM Honda. This is one dealership we will not recommend to our friends, family and anyone who is willing to listen to our horror story. We even sent an email to Bob (the owner) of the company, but I am sure he has other people who reply for him. We are just one voice and they sell hundreds of cars a year. But I tell other people to pick up the fight, find their voice, and share your experience so future customers do not suffer such atrocity. Who knew that spending almost 20,000 does not come with respectable, honest, fair and good customer service? I guess we had to learn it this way More

Go to another Honda Dealer. Services OVERPRICED! Pushy! Beware of paying more than needed for service here. For example, changing a starter with labor is $655 here, versus other places that charge $375 and Beware of paying more than needed for service here. For example, changing a starter with labor is $655 here, versus other places that charge $375 and $450 with the same part for the model of car I have. Of course they will tell you that the part does not come with a 3 year warranty, mind you the part cost about $80, refurbished. They will insult your intelligence and mock you telling you, "You don't want a part from a junk yard!" With a big arrogant attitude on top. They want you to pay $375 for their refurbished part. You can always take your starter to Autozone or Pepboys to check if it works, before you spend boatloads of money changing it. The service tech was insistent, arrogant and pushy when I asked for a through diagnostic of the problem at hand. He said that they do not provide this. His experience with GM, as he kept bragging about, made him the ultimate expert in his mind of trouble shooting. Unfortunately, his know-it-all attitude blinds him to listening to the customers' genuine concerns. His ultimate goal was to UPSELL me a service for $655.00 regardless! He was rude to his own mechanic tech in front of me and it was just so sad to see that. At other dealers the mechanics will walk you through their troubleshooting and how they came up with their diagnosis, without being rude, and without making you feel bad for even asking. Hello, who is paying here? It was more like, PAY and don't ask questions! The service technician's explanations were so forceful and at that point I realized I was dealing with someone who was blinded by their own ignorance that there was no point in dealing with him anymore. I've had my cars serviced at Honda Dealers for over 20 years and was satisfied every time. This is the first time that I have had a negative experience. This is a small dealer. I've seen dealers like this before and I've also seen them go out of business with time. I've worked with so many mechanics, kind, friendly folks, generous in sprit, willing to take time to let me know their thinking process, how they troubleshoot, cool, calm, collected. I've been lucky in that regard. At the RSM Honda, I paid $125 for a diagnosis by a mechanic who was non-existent, even though Steven said he would visit with us and let us know about the diagnosis. First he said, "Oh, he's heading to go home, so you will not be able to speak with him." Upon returning to pick up the car he said, "He'll be here in a minute so he can discuss the situation with you." Didn't happen. I guess customers are just ignorant fools in the eyes of this dealership. When you arrive, they'll ignore you for quite sometime. You'll wonder if they are open for service. They really need to upgrade how they do things here, or else, eventually, their lack of tact will put them out of business, if something else doesn't already. They have lost our business for good. I'd like to note though that there are kind folks there at this dealer and it is sad for them to feel and work around that arrogant energy. Number one rule in life is RESPECT. That's all. That's it. It's simple. Tone it down and stop trying to dominate the customer. Also, don't be SARCASTIC, such a terrible human trait. Reflects so poorly on the one being totally sarcastic. It's unprofessional. Kindess and respect is what sells. Patience is what sells. Be at ease. Pushiness is old fashioned. This is the 21st Century, evolve already! More