Salerno Duane Chrysler Jeep - Service Center

Stellar Service Salerno Duane Chrysler Jeep Body Shop provided exceptionally awesome service during a very challenging time for me. My car was hit while parked and th Salerno Duane Chrysler Jeep Body Shop provided exceptionally awesome service during a very challenging time for me. My car was hit while parked and the suspect left the scene. I called the body shop and Anthony was very pleasant and eager to help. I was able to stop by the shop for him to examine my car and he ordered the parts right away (on a Friday afternoon right before closing). He also suggested bringing my car in Saturday morning in case the part arrives so he can have it worked on. The truck was delayed on Saturday and Anthony called me right away to let me know my car couldn't be worked on until Monday and I was appreciative of that. I was able to still enjoy my Saturday. When I dropped my car off on Monday he gave me a estimate for time and before I knew it my car was fixed and they washed it. I am now a huge fan and will bring my jeep here going forward! More

Body Shop was great Anthony in the body shop took care of both of my Jeep Wrangler tops and worked directly with my claims rep at my insurance company to make the process Anthony in the body shop took care of both of my Jeep Wrangler tops and worked directly with my claims rep at my insurance company to make the process as smooth as possible. The repair and work was exactly the reason I went to a dealer instead of someplace else, my Jeep looks like new again. They were more than accommodating with my scheduled as well, staying open late for me. More

Awesome Service I can't believe the great service we received when we took our '08 Nissan Sentra in to get fixed. Anthony was so great. He was not only professional b I can't believe the great service we received when we took our '08 Nissan Sentra in to get fixed. Anthony was so great. He was not only professional but took the time to explain the whole process. He took care of not only the car, but us as customers. We were worried about dealing with the insurance company but he took care of all that too. He gave us all the info and assistance we needed. Not only was our car fixed within days, but it looked brand new. I would highly recommend taking your car to Anthony. More

Had two body shop repair, Anthony was fantastic to work with Anthony from the body shop was fair and helpful. He worked to make sure I had a loaner and that I was satisfied. I was! Anthony from the body shop was fair and helpful. He worked to make sure I had a loaner and that I was satisfied. I was! More

Body Shop Work Brought my Nissan Sentra in for Body work and Anthony the Manager of body shop did a wonderful job. Would highly recommend his work. He runs a quali Brought my Nissan Sentra in for Body work and Anthony the Manager of body shop did a wonderful job. Would highly recommend his work. He runs a quality body shop and he work is top notch. More

Autobody shop Brought my jeep in last week for bumper and headlight damage spoke to Anthony the guy was so rude gives me a estimate and says if I pay cash and don't Brought my jeep in last week for bumper and headlight damage spoke to Anthony the guy was so rude gives me a estimate and says if I pay cash and don't go through insurance he will knock off 500 on the price I think this is so unfair to people that have to go through there insurance that's why insurance is so high in New Jersey cause of places like this never again going here More

A Dealership of Lemons. I lease a 2012 Jeep Cherokee and it's been recalled 6 times. Yes, 6 times. The latest recall? S55/NHTSA 16V-529 states, "The loss of motive power coul I lease a 2012 Jeep Cherokee and it's been recalled 6 times. Yes, 6 times. The latest recall? S55/NHTSA 16V-529 states, "The loss of motive power could cause a crash without warning... We're sorry for any inconvenience, but we are sincerely concerned about your safety." What does that mean? Welp, it happened to me on three different occasions—the engine shuts off while driving. At random times, like when you're cruising on the 78. Yeah, that's a loss of motive power. On October 24th, I took it into Salerno Duane for the latest recall, an issue with the gas tank, grinding noise when I turn the wheel and a banging noise under the hood. Butch, the counter guy, said they'd look at the following day. After I dropped it off, I went across to the dealership to discuss the history of issues I've had with it. Their concern was genuine as I have two young children, but their only objective was to upsell me into a new lease for 39-months. When I told them I wasn't interested in another Jeep (never again!) they flat out refused to help me. I demanded they give me info on NJ lemon laws and was told pulling the records was a big part of the process. I left with the number. My wife called back to the next day and was told they weren't going to look at it until Thursday OF THE FOLLOWING WEEK! I went back the next morning (without telling them I was on my way) to get it. Butch immediately recognized me and said there was nothing wrong with it. Nothing. Butch then went on to say they needed to check with Jeep about the gas tank problems and that I needed the recall issue fixed. Nothing wrong, huh? I took it down to Route 18 Auto and they repaired the differential (grinding noise), fixed the banging noise, replaced the air filter AND took care of the recall issue. The entire episode cost me over $1,000.00 for rental cars and 2 days worth of vacations days from work. Thankfully, Ann Schulz at Route 18 Auto helped us immensely with a loaner. I contacted Jeep and told them what happened. They promised to call back in 2 days. That was a week ago. I work in Social Media, and believe me, I'm spreading the word: Do not go to Salerno Duane. #NeverJeep #NeverDuaneSalerno More

Wonderful! The customer service provided by Troy Mycewicz was fantastic and is just another reminder why Salerno Duane is 1000% better than Autoland. Thank you, The customer service provided by Troy Mycewicz was fantastic and is just another reminder why Salerno Duane is 1000% better than Autoland. Thank you, Troy! More

Never going anywhere else I'm new to the area and inexperienced in collision repairs, and I knew there was a chance a body shop would take advantage of that. However I never fe I'm new to the area and inexperienced in collision repairs, and I knew there was a chance a body shop would take advantage of that. However I never felt that way at all with this body shop. I only interacted with Troy and he took great care of me- he was always prompt, thorough, and thoughtful. I brought my car in on what was probably the busiest week of the year and he made time for me, even as a new customer. I'll never go anywhere else for body work. More