300 California Volkswagen Service Centers

Ron was accommodating in providing information and - MPRADO

Ron was accommodating in providing information and options for addressing the issues I felt needed to be addressed.

Staff are very helpful and responsive They scheduled me - Faranak Haghighi

Staff are very helpful and responsive They scheduled me immediately for the same day of service

Experienced with Sean at service is quick, easy, and very - MM

Experienced with Sean at service is quick, easy, and very professional. The crew forgot to reset my service reminder, so I had to bring back the car the following day, but overall a good experience.

Great for service. - Nobby

Great for service. No nonsense. Not so keen in the sales team however. We agreed on a price over the phone, but when I arrived at the dealer a few hours later, they had raised the price like it had been baked with yeast in it.

Everyone was very polite and helpful I look forward to - Hielocos

Everyone was very polite and helpful I look forward to brining my vehicle back into service.

I am you customer for more than 15 years - I like your - L

I am you customer for more than 15 years - I like your service!! Thank you!

I LOVE Jade, he is the best and makes my life so much... - Homersutton1

I LOVE Jade, he is the best and makes my life so much easier he is polite and always looks after me and my car

My 2018 Toyota Camry looks brand new. - ken.joseph

My 2018 Toyota Camry looks brand new. They did an outstanding job. Justin Williams provides the very best service. Thank all of you.

Great service department, communication was excellent. - rick

Great service department, communication was excellent. First quality service and courtesy, always finish on time

This service department is awesome! - ASHRINTALAN

This service department is awesome! Bailey and Paige go above and beyond. They put care into their customers, which I appreciate because I’m such a werido when it comes to my car.. like I freak out! They’re always pretty cool with me and handle it all professionally and calmly. Again, they are awesome. Super fast service and communication as well!

Check Engine light was on. - subiasandra6

Check Engine light was on. Took it in, first guy tried to discourage me to not leave, said they were very busy. Same thing when I spoke to service rep. I got my service report, it had 6 to 7 things wrong. Very disappointed as this car only has 80,000 miles on it. I had to call service rep 3 times within 6 days to get the rep to call me back. I'm going to look for a new car as this car is falling apart.

Big thanks to Bobby and his team at service, great - dollypool1

Big thanks to Bobby and his team at service, great communication with my recall issue, and electrical problem. I was well supported with a loan car, and had consistent feed back on my vehicle status. Booby was polite and very helpful.

Staff was friendly, listened to all of my concerns. - Mrs. B.

Staff was friendly, listened to all of my concerns. Unfortunately all of the items weren't able to be fixed, but that's the car's issue, not the service department's issue. It wants me to rate the sales and management department - but I did not work with these people!

Friendly registration Car under warranty so service - ingschmidt5678

Friendly registration Car under warranty so service performed as such. Car exterior washed, very much appreciated. Dealership clean and comfortable

Ongoing efforts to have be able to smog my car. - KATHLEENITEMS

Ongoing efforts to have be able to smog my car. Several attempts to smog my car at local smog station and it still hasn't cleared. Out of pocket for repeat visits to the smog station and it still doesn't clear. I have been a customer of Hansel VW since the early 1980's..... have been a car buyer; dealership user since then. I have bought all cars since the 80's at Hansel and have I bought my cars at your shop and have never left!! PS: I had the smog work done at Hansel VW at your Corby Ave . location

Extremely frustrating experience working with them. - himanshu

Extremely frustrating experience working with them. Their response time is ridiculously slow. I have been working with Carlos Hinojosa, who even after repeated calls, voice mails and emails seldom respond back. Its been more than a month since I visited the collision center for a follow up and to this date I have not received any update /response from him or anyone else from the team. Such a disappointment. I have identified more issues after the repair job from AutoNation Collision center. For e.g. the trunk door sensor has become faulty, the rear seat collapse button was found broken, to name a few. But, there is no way to connect with the Collision center people.

We always have a great service at the VW Kearny Mesa - Silvssss

We always have a great service at the VW Kearny Mesa location. We’ve been to other dealership and we prefer to take our cars to the Kearny location. Everyone is always helpful, efficient and reliable.