17 South Carolina Volkswagen Service Centers
Let me start by saying a few years ago I swore I would - JJ Morris
Let me start by saying a few years ago I swore I would never come back here. However, McDaniels is on a two month wait so I called and scheduled an oil change and MIL light issue. The phone pleasantries were nice but what shocked me was all the change in staff once I pulled up. They even had a new set up. I was greeted by Seth who looked up my appointment and took time to hear me out. Before it felt like I was just a number getting pushed through a big system. But today I felt like I was a VIP. Like my car mattered even though it is not new. I try to take care of all of my belongings and he even noticed the cleanliness of my car (Betsy) is her name ;). I got an answer on my issues and received an oil change and I am scheduled to come back next week to look further into other issues I did not even know existed. Betsy and I will only be coming back to Midlands from here on out. Thank you for seeing me Midlands and Seth.
Top Reviewed Service Specialists At This Dealership
Service customer relations
Service Manager
Parts Manager
Put me in a very nice loaner while working on my Tiguan. - ebb
Put me in a very nice loaner while working on my Tiguan. Thanks Lowcountry Volkswagen!
They had car 2weeks for a minor scratch. - cynjon26
They had car 2weeks for a minor scratch. Work was done in 2days Great inconvenience
Great customer service, the service was completed in a - Lt Dan
Great customer service, the service was completed in a timely manner. The staff was friendly and professional.
Great service and employees, just expensive, as all - Chick
Great service and employees, just expensive, as all dealership service. I definitely recommend. Service manager is always helpful.
The first time I got it from the service center.I drove... - hart9429
The first time I got it from the service center.I drove it home and in less than 24 hours I had to call to get it towed back because all the lights came on.Meanwhile I paid near $2500 to get it fix the first time.Second time same thing happen they diagnosed it again and this time it cost$1200.Less than 24 hours again this time too the engine light came on.Now they want to charge $1500 to fix it this.POOR SERVICE DEPARTMENT.
I called to make an appointment for an oil change and had... - Kris
I called to make an appointment for an oil change and had to leave a message. Left a message on Chris VM...no return call. Called again and had to leave another message on someone else's VM. When I finally spoke to someone I requested to speak to the manager with in the service department and I expressed to him my disappointment and how I left messages and had to keep calling because no one returned my call. He told me that they were too busy to return customers call. Poor management and customer service.
The service is terrible and management even worse. - zxcvbnm
The service is terrible and management even worse. I have taken my car to be serviced 3 times in the past 3 months to no fault of my own (factory issue). The general management is very unreasonable, does not listen to the customer and offers no solutions.
Had my oil changed here recently. - Jonathan
Had my oil changed here recently. Was thinking I would be there a while and they were able to get me in and out in no time.