I would never recommend this body shop to someone that I - Mitch1970
I would never recommend this body shop to someone that I liked. The customer service here is awful. I have had to take my vehicle back and leave it for an additional 14 days , this was after they had already had it for 60 days. Mind you this was all for a job that the insurance company said was a 20 to 22 day repair. Now I know that that is just a best guess on the insurance companies side. I was told I’d be give updates every Tuesday and Thursday but that only happened the 1 week. I always had to reach out to my service adviser. I finally lost my patience and went up to the facility and spoke to the body shop manager Reggie. I was given many excuses why my car wasn’t finished and why I was not getting updates or calls back. The service adviser that to leave early, the person working in your car had to be out with a family emergency. I understand that life happens. I asked Reggie, so my car just sits there in limbo because the technician has to be out several days for a family issue. I really didn’t get an answer to that question. The business had to continue so it seems there should have been someone that could have stepped up and worked this technicians job. What if the technician had to be out long-term when my car just sat there unfinished waiting? Were they finally put somebody else on it to get it finished? Another question I have is if my service advisor is out for the day or has left early. Why not tell me that on the front end instead of transferring me to a voicemail that’s not gonna get returned. The lack of communication and coordination of this facility is literally inconceivable to me. The fact that my car was allegedly ready, but yet the front door that was replaced was not even painted on the inside. Reggie says it was definitely painted, but you can’t make me believe that when the bottom of the door on the inside was filthy and had caked up dirt on it.! if that door in fact had been painted, it would’ve been nice and shiny as the back door that was replaced. It looks like to me that the vehicle that door was taken off of was also black and the technician just thought they could skirt that issue and not have to paint it, it has scratches and and tool marks all over it. if I had to rate this facility on a scale of one to 10 I would have to give them a 2.5. I will say that Reggie did cover my rental car but only after I threw a fit that I had maxed out my 30 days of rental that my insurance paid for.. I do believe he was trying to make it right, but it just didn’t work out. My car was making a funny noise from the back that had never made before and Reggie insist that it did not happen in the wreck. I don’t know how he could be certain of that. When I went to pick my car up for the final time after the second time, I’ve been there for 14 days. The door was painted, however, it’s got a scratch to the bare metal on it and Reggie said that’s probably from when they reinstalled the door. They were dirty boot prints and dust all inside the car so they made no attempt to clean the car back up when I questioned Reggie about this. He just said do you want me to detail the car, and tell me where to take it. The irritating part was that he acted like he had done me some huge favor, fixing my car that they were getting paid to fix it. I haven’t even told him about the overspray of clearcoat. It’s on my hood. That’s very obvious. I’m just gonna let that go and hopefully I’ll never have to have my car back in there for anything.
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