I recently had my car serviced at Hendrick VW and I was - Vikash kumar
I recently had my car serviced at Hendrick VW and I was thoroughly impressed with the entire experience, thanks to Joshua Frank. From the moment I walked in, Joshua greeted me with a warm and welcoming demeanor. Their professionalism and attention to detail were evident throughout the process. Although I was 2 hours late for my appointment Joshua made sure a loaner was available for me. He took the time to listen to my concerns and provided clear explanations about the service my car needed. They ensured that I was comfortable with the proposed service plan and kept me informed about the progress every step of the way. I never felt rushed or pressured, which made the experience stress-free.
I also had a dashboard warning about the adaptive cruise control malfunction, to my surprise they just reset the warning and tested it was all good, so no charge for fixing it, you can imagine some mechanics may use this opportunity to perform unnecessary repairs but I loved their honesty here.
Overall, Joshua frank made what can often be a tedious experience quite pleasant.
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