63 Virginia Hyundai Service Centers

Jeff is awesome. - annisaguide

Jeff is awesome. He goes above and beyond to make sure his customers get A1 service. Thanks for doing a great job on my vehicle.

Outstanding service! - Back25

Outstanding service! Hands down the best auto purchase I had in 53 years. The team was very professional and kind. I felt like I was the priority and not the sale. I will refer family and friends.

They were very informative and service was done in a - LWHOLT1

They were very informative and service was done in a professional timely manner also always.

Walk-in service was quick. - ms.chillis

Walk-in service was quick. The team was responsive and provided the answers we needed to get our car serviced and out the door.

Martene is the absolute best. - Latishka Miller

Martene is the absolute best. Always so friendly and welcoming and always helpful when I call with questions. It's always a pleasure speaking with her.

Best dealership experience...ever - VWDavid

I've owned VWs, Audis, and Volvos. You'd expect the experience at the Audi and Volvo dealerships to be "better" than at VW but you haven't been to Checkered Flag. Krystl Stern and the other service writers are absolutely the best in the Hampton Roads area. I love the fact that they verify that you know the cost before they start the repairs. I'm always treated with respect and have never felt like I'm being taken advantage of. Highly recommend Checkered Flag VW.

We purchased our new vehicle a few months ago. - Fred B

We purchased our new vehicle a few months ago. Erick and Shak were very professional and great to deal with during the buying process. The professionalism and care did not stop once we had our vehicle. We ended up having an issue and the Service department stepped up, even providing a loaner until the issue was resolved. The Service Manager Sam is awesome. He was very responsive, always keeping us informed. They really do have a great team at Safford Brown Hyundai. I highly recommend them whether you’re purchasing a vehicle or simply need your vehicle serviced.

Service is always easy to schedule and Service managers - danzgdeb

Service is always easy to schedule and Service managers friendly and helpful. Always know up front what will be done, how much it will cost, and how long it will take.

Although break job took five hours ,my service rep was - joebishop

Although break job took five hours ,my service rep was totally excellent and he made an unpleasant experience OK.

Tucson number 2 - Norfolk 69

We traded in our 2016 Tucson in for a new 2019 Tucson. We only just had our 25,000 service done, but then we went to the sales office and we just were excited about the new updates on the Tucson. We got a great trade-in, got a brand new car and we lowered our payments. Now as far as service our sales person Andrea Allen worked with her sales manager James Young, and between the two of them they gave us the exact car as our 2016 unlimited Tucson. We did get a different color which I let my wife choose from the 3 or 4 choices . So now we love our new 2019 Tucson. We have purchased a number of Hyundai's since 2006. The two dealerships are slightly different, however, Priority with it products for life is something you can't beat. Again a big shout out to Andrea Allen, James Young and we don't want to forget Hunter, who helped with the financing. Great Job Priority Hyundai.

MR. JASON RICHARDSON – SERVICE ADVISOR HALL OF FAMERMr.... - golfcap

MR. JASON RICHARDSON – SERVICE ADVISOR HALL OF FAMER Mr. Jason Richardson is always ethical, knowledgeable, helpful, trusted, and full blown honest in every encounter. He is always willing to discuss all options to car owners regarding repair questions and inquiries. Mr. Richardson fully explains the recommended service brought forward from the service bay technician and is always great at prioritizing the most urgent automobile need. Mr. Richardson always wants what is best for the customer and for the safe operation of the vehicle. Fairfax Hyundai and corporate Hyundai Motors of America need to elevate Mr. Richardson to the managerial level to train fellow service advisors, locally and nationwide, in the importance, accuracy, and ethical standards in such company hierarchal positions and in the quality control of effective functioning of the vital safety aspect of protecting the consumer from any safety or monetary harm. May all service advisors at Hyundai and elsewhere strive to meet the performance excellence that Mr. Richardson willingly exudes everyday to all of his clients. Mr. Richardson is indeed an absolute Hall of Famer!

Get Smart, Be Smart, Leave In a Smart 2017 Santa Fe! - Elisa

Do your homework, know what you want & the price you are WILLING pay...then you're at a great place to make a great deal at Pearson Hyundai! We have been there a few times, first it was to see what Hyundai had to offer in SUV's & there was NO pressure. We left and checked around to see what was available and at what price point other dealers had what we were looking for. After doing our homework & talking to Mike Spease on the phone several times, we decided to come in, test drive & have them evaluate our car for a possible trade in! We knew what we wanted to pay and left with a 2017 Santa Fe thanks to the Mike, his finesse in "getting the deal done"! Samantha & Gregory respectively were very great! Sam, came to tell us of the services offered & Greg, who did the financing only added to our experience! Thank you, we will be sending business your way!!

The service at this location is the worst I have yet to - Carpenter Family

The service at this location is the worst I have yet to experience and working to call and try getting ahold of our representative is almost a part time job at this point while we get passed off from representative to representative who refuse to give us updates. DO NOT select Yessenia as your representative unless you want to wait 6+ months for your car to be fixed. If there was another location close by I would highly recommend you look anywhere else but here for service on your car. I’m writing this review on 15 November, let me walk you through the time line this dealership had put us through. 06 August - Car breaks down and we call Hyundai for service. They say they have no appointments until Late September. We make the appointment and wait. 25 September - Ahead of our appointment we call to confirm that they are tracking the appointment and they confirm. 28 September - Car is towed to Hyundai and upon arrival they try to refuse the car saying they don’t have the appointment. We show proof of the appointment saying they will park it on the street then move it. 01 October - Drive by and car isn’t moved 10 October - Finally an update after calling every day that the oil leaked out and it will be under warranty and they will keep us updated on progress 11 October -15 November - Continuous calls to Hyundai to check for status but every day they pass us off to the next representative saying they’ll take a message and get back to us. Oh and the car is still on the street. To recap, it has been over TWO MONTHS since we first contacted Hyundai for a service UNDER WARRANTY and we still have no source of confirmation or routine communication with this dealership. Our plight to get our car repaired still continues, but save yourself the headache and get your repairs done literally anywhere else.

I’ve (somewhat unfortunately) had to visit BMW of Fairfax... - carguy2019

I’ve (somewhat unfortunately) had to visit BMW of Fairfax Collision Center several times over the past 18 months to have various body damage repaired. Every time the experience has been beyond phenomenal. While the quality and timeliness of the repairs is excellent, what really stands out is the customer service. Whether it’s been to push my insurance company to authorize having the car repaired the right way (rather than the cheapest way) or helping me deal with the results of my own inability to drive without bumping into stuff, the staff has always been professional, friendly, and very helpful. I normally wouldn’t look forward to visiting a body shop, but I always enjoy visiting the BMW of Fairfax Collision Center...BMW of Fairfax’s regular service center could definitely learn from them. Ian and Henry have both helped me, with both being excellent!!

Recall Notice - Jean Welch

I want to praise Jim McAllister, J. Malone, Jr. and Bob, 2nd shift mgr. for their outstanding help in resolving my recent problem. Excellent Job!!!

Reliable, fairly priced, intelligent service. Excellent... - MadDawg

Reliable, fairly priced, intelligent service. Excellent place.

My wife's brand-new 2005 Town Car has an integrated... - Skylaw

My wife's brand-new 2005 Town Car has an integrated Nav/THX sound/6-disc CD changer. The CD changer ate a disc, requiring replacement of entire unit. After the initial problem, the car was returned with LCD screen down - Nav & radio could not be used. I moved the LCD back into place to enable these features for the 3 weeks we were told to expect for the replacement system to arrive. My wife kept calling after expected delivery date of parts and was told repeatedly they were not in. At the 6th week, she was told the replacement unit had come in 3 weeks before. After the 2d appointment, the car was returned with the service invoice annotated "replaced and tested" and the eaten CD on the floor. The unit was not replaced at all - marks that had been on the changer face were still present. The changer would accept and eject CDs but would not read any of them - so much for "testing." On 3rd trip, my wife was told Cherner would install a new unit the next day - undoubtedly the one that should have been installed in the first place. The mechanic tried to blame problem on home - burned discs. Not so, all were commercial. When the unit was in fact replaced, all worked fine. I have many suspicions about an invoice that says plainly that an expensive ($3000 option) unit was replaced and tested, when it was very obviously not. The car has an automatic trunk opener/closer. Soon after purchase, the trunk closer SLAMMED immediately after opening fully, hitting my wife's hand hard. Injury was not major, fortunately, but the trunk slammed hard enough to have taken a limb off or cause serious head injury. It shook the whole car, and bounced it on the suspension. The problem repeated every time the trunk was opened after first time it occurred. The cause was a torsion bar in the trunk mechanism that had become dislodged. Cherner's response: Don't put anything on the raised shelf in the trunk. It could happen again. Before the repair, I made a video of the trunk slamming 5 times in a row as soon as it fully opened, and hand-delivered it to the National Highway Traffic Safety Administration, together with a complaint. It's a safety problem of great concern, and "don't put anything on the shelf" is all Cherner can say. Dealer-installed wheel well mouldings were not installed properly. One came off even before the car was delivered to my wife. On the last trip (for the nav system problem) it came off again and was destroyed in the dealership's car wash. The work is just sloppy and it is not checked adequately. Terrible quality control. One "service" manager became extremely rude to my wife; she refuses to deal with him any more. The second manager has been an improvement, but the work in the maintenance bays is still awful. We are looking for another dealer in the Arlington VA area; we have never had such bad dealings from any other L-M dealer in other cities (Tampa, FL, Sacramento, CA and Baltimore, MD). Most have been super. Not these guys. Lack of cooperation or followup was evident even at purchase - it was a painful experience. Even at the front end, these guys don't know how to do business. We had our own financing, and it was a straight-cash deal - no trade. Price was fine ("employee" discount), but the delay tactics, unnecessary delays in getting the car out the door as my wife wanted it, and even the inability to get the sales people to credit the cost of the unused standard wheels against the cost of the upgraded wheels (which they insisted in selling at full retail) was a trial - although they did it after an hour of haggling and waiting. Although we found our car 10 minutes after coming onto the lot, it took four hours to complete the transaction on a straight cash deal!! Not a service problem, but part of a dealership problem - these guys just don't care about doing business or taking care of customers.

Ray Durham in the service department was very helpful and... - Katq

Ray Durham in the service department was very helpful and kept me informed regarding the status of my car. He went above to help me. Thank you.

It is always a pleasure doing business with the service - FeliciaC

It is always a pleasure doing business with the service team at CMA’s Hyundai of Lynchburg. When I entered I was greeted by Christy Herald with a smile. The team is kind, courteous, knowledgeable, and always helpful. Billy Matthews is great! I had several questions and he took the time to answer all of my questions and even gave me several suggestions. They didn't try to sell me something that I didn't need. They gave me tips on how I could maintain the longevity of my vehicle that would cost a lot of money. The wait time is accurate and the waiting area is very comfortable. In my 25 years of dealing with automotive service teams, CMA’s Hyundai of Lynchburg is the best! I actually look forward to working with them. My next vehicle will definitely be a Hyundai and it’s all because of the excellent service department they have.

As always service staff was friendly and accommodating.... - Thelma Twigg

As always service staff was friendly and accommodating. It was easy getting an appointment that worked for us. The service this time was just a recall and it was completed and ready to go in a very timely matter.

Colonial Hyundai and Hyundai in general is one of the... - JAM

Colonial Hyundai and Hyundai in general is one of the worst car companies I’ve ever dealt with. My Hyundai Tucson has been in the service department since March of 2021 to get the engine replaced on it and it STILL hasn’t been fixed! They gave me a downgrade of a rental car to drive and I was made to believe by the service worker (Kimberly) who is over my car that I would have my Tucson fixed in a couple weeks. Since then all I have gotten is nothing but LIES from her and the service department! They recently told me that it could take between the middle of July towards the beginning of August until my car is completed, which is utterly ridiculous! I’ve had 3 case mangers since then trying to work on my behalf and they’ve checked for updates and some how can’t really do anything to get my Tucson fixed any sooner. What’s even more disappointing is that Hyundai will not take full responsibility for their wrong doing! I called to speak to the General Manager (Talal) of sales to discuss other options. I was suppose to meet with him last Saturday but had another obligation to come up and could not make it. I called to let him know and did not receive a call back. So I called again today so I could see when I could meet with him next but he wasn’t there. I left my contact information for him to call me back but I’ve noticed over time they will not call you back so you have to keep calling. As a customer, I’ve been treated like crap and as if my concerns don’t matter! They really could care less! Hyundai is an absolutely awful company!!!

I took my Elantra to Duncan due to a recent recall for - Jflya32812

I took my Elantra to Duncan due to a recent recall for undercoating work. They did the work as well as a multi-point inspection. Service rep was very cordial. I was told the car needed 4 bulbs (marker lights + brake light. Estimate to fix was $110 which I thought was high so I politely declined. Since I needed to get the car inspected I went elsewhere, where I was told there was only one bad bulb, not 4. He did the inspection for the standard $20 fee and then charged me $1 for the light bulb which took about one minute to install. So I paid $1 instead of the $110 Duncan wanted and I know now that Duncan lied to me about the bulbs. Because of the lie by Duncan, I will probably not go back there for maintenance work. Very disappointed since Duncan is only 2 miles from my home.