51 Wisconsin Lincoln Service Centers

Prompt, fast and friendly service! - duanejane.schmidt

Prompt, fast and friendly service! Explained what I needed service on for my next visit. I didn't know I could use the Ford Pass rewards and she helped me through the process. Best car service department I've ever gone too! Thanks!

Timely drop off and pick up Truck wash added perk Very - dhaase6891@ gmail.com

Timely drop off and pick up Truck wash added perk Very happy with the experience

Their customer service was exemplary. - Rich

Their customer service was exemplary. The concierge service was courteous and immensely appreciated by myself. Would recommend the service department in the future for customers.

Excellent customer service communication and vehicle - SUSANRAMAGLI

Excellent customer service communication and vehicle service. Pick up and return of my car was easy and so helpful to us here in Racine. Definitely recommend this dealer to anyone. Thanks Boucher.

Great service, Fixed problem, easy to deal with. - KOENK3

Great service, Fixed problem, easy to deal with. Wish they would wash car after service

Raymond is an outstanding mechanic. - buzzlegend59

Raymond is an outstanding mechanic. He does good competent work, and keeps you informed in detail. Ray enjoys spending time with the customer answering any questions. He is a pleasure at Alphorn Ford!✌️Steve

I received good service when I brought my vehicle in for - JANESKATZ5

I received good service when I brought my vehicle in for a recall and oil change. The staff are very friendly and I’m pleased with the work they do.

I have always received quality customer service from - ssguz

I have always received quality customer service from Heiser Ford. They are thorough and efficient.

Excellent Service Dept. - Satisfied Customer

Excellent Service Dept. Axel did a lot of research and many phone calls to find the problem with the entertainment screen in our Lincoln Navigator. It is fixed and running great. If it wasn't for Axel we would still have problems. In addition our Lincoln was under recall for over a year, and they fixed that too. Job well done.

Great Service! - emma

Great Service! Unfortunately my car was beyond repair but they were incredibly kind and helpful about my options.

Brooklyn Furseth took care of everything associated with - Steve Seeley

Brooklyn Furseth took care of everything associated with my 25,000 mile check up. She was able to dig out everything I was supposed to get and saw to it that everything was taken care of in the most efficient manner. Her technical expertise combined with her smile and great attitude was most impressive.

Had little expectations and was throughly surprised - Crystalbluewater2904

I had called and spoke with Amy. She was super great!! My car needed so much in repairs and I had told her I was thinking about not getting it repaired because the car was nickel and diming me. She told me I should still come in because you might be able to buy this car from me and use it towards getting into a new vehicle. She was right, I went in and ended up leaving in a brand new car (which I love) She even called me a couple days after the fact just to make sure I was taken care. I have never had that kind of customer service before. I have sent a couple people your way and 2 of them have also purchased vehicles. I was dreading cominh in and now I am so glad. Thank you Amy

I had a very disappointing experience with EC Ford on - JesR

I had a very disappointing experience with EC Ford on 01/05/2024 and 01/06/2024. I received very, very poor customer service from two service associates: Kevin (when i dropped my truck off) and Joe (who called me the following day). When I approached the manager, Benjamin, about my experience, he was dismissive and treated me like I was the cause of the problem. There was no apology and zero acknowledgement of my feelings or my side of the exchanges between me and the service associates. I was made to feel as if I wasn't supposed to have asked questions about my truck and what they were going to do or what could be done. One of my questions was just to know the name of the technician who'd be working on my truck. All three of them made a big deal about never receiving that question before and grilled me about why I wanted to know the tech's name. My reason was simple. I jusy wanted to know. This is hardly fulfilling part of their claimed Mission on their website of "We will constantly strive to meet the changing needs of our customers." So what of I asked a question they personally hadn't received before. I could have just been given the answer. Instead, they got combative. When Joe called me that my truck was ready, I had a few questions that Joe wouldn't let me finish. He continuously spoke over me to the point I finally had to say "If I could speak now." I heard him say, under his breath, an annoyed "Oh my god." I stated "I heard that." He said that he didn't care and he'd say it directly to me. I simply stated I would bring it to Benjamin's attention later. The call ended very quickly after that with me just confirming what time they closed. This experience was only made further disappointing by the fact that I received excellent customer service when I purchased my truck and when I took it in a couple years ago for two small recalls. Apparently, with different management of the dealership, the customer is not at all appreciated or respected. They hardly attempted to fulfill their claimed Mission of "It is our mission to exceed our customers and employees expectations and maintain their loyalty for a lifetime." or their claimed Core Value of "The Value of Dedication to Excellence: We believe there is no place for mediocrity and half-hearted efforts. We accept personal responsibility for overcoming obstacles and being the very best." Disappointing to say, they clearly do not value or care to fulfill their claimed Mission or Core Values at all anymore. I'm glad there are several other Ford dealerships near, so the next time I need to go to a dealership, I won't have to return to EC Ford.

poor service. rip off. - Boe

Very weak warrenty. Looks better on tv than what the dealer owners actually stand by. Inconsistent mechanic inspections and or shady work. Have not had any positive experience at all after the initial purchase of our vehicle. Since they dont stand by the warrenty why would i ever want to go back if they couldn't fix the problems the first time. However there are several other repair shops or car dealers in the town of Hayward that do put the customer first. That my personal opinion. I Don't forsee this dealer being around with a good reputation for much longer. Im giving a negative response based on several negative experiences. I hope this helps you .

I got an estimate and service at the Collision Center. - soulgirl

I got an estimate and service at the Collision Center. Derek Helmlinger was exceptional in saving me a lot of money, and going way beyond tasks he needed to do. He made it easy for me to have my Ford back like new. He helped order a used tail light that was as great as a new one. My rear sensor did not give a warning. This was a service department task, but he said "Sometimes they are just dirty", and he washed them off, and they worked again. When I told him how impressed I was with his service, he reminded me that Bob Jones, the estimator and Tyler Aeschlimann who installed the tail light should also get credit for a good job. All the people we have worked with are great.

This dealership is awesome, Eason my way from Il to... - 04dakota

This dealership is awesome, Eason my way from Il to Wakefield MI . Transmission cooler line broke on rte 51 sept 21st 2021 . Called service and talked to Gregg , he said bring it in and we will take a look and see what we can do . Towed it in Gregg and Jameson took a look fight away . Checked for parts and was told 2-3 days . Jameson came up with a idea for a temporary fix . He fixed and tested it out . I was back on the road within hours and had a great trip . Thank you Gregg and Jameson for going the extra mile . I will never forget what you did for me . I will pass this story on to others . Wish I lived closer to Kocourek Ford , you would be my go to guys .

I had some major car problems and they were able to get... - hks

I had some major car problems and they were able to get it fixed and for a reasonable amount. Jerry and Rob were able to work around my schedule and get me in right away. Jerry even dropped me off at my office so I didn't have to call for a cab. I only use them now for service and bought my last car from them too.

My service rep Carolyn is the best. - Rickbig1952

My service rep Carolyn is the best. She is super responsive and knows how to make her customers feel confident about service s Link provides.

Impressed with the Service Dept. At Maritime Ford in Manitow - Ford fiesta

I found all the employees in the Service Dept. to be genuinely friendly and eager to make my experience, repairing damage from an accident to my car, positive and stress free. My car was returned to me with the scratches repaired and the entire car cleaned up. I was impressed. Car looks great and I was treated well by the entire staff..