Jay Fralin

Excellent with one exception. I was expecting a Cargo Cover with my new lease and one was not included. That was an important feature to me. I was expecting a Cargo Cover with my new lease and one was not included. That was an important feature to me. More

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Extremely pleased with every aspect of my interaction with Miller Subaru. My experience started with viewing the stock available and vehicle pricing offered. Site was very easy to navigate, window sticke with Miller Subaru. My experience started with viewing the stock available and vehicle pricing offered. Site was very easy to navigate, window stickers availabile to view, as well as Miller Subaru discounts being offered. This information at my fingertips made it easy to decide exactly which vehicle I wanted to see in person. Upon arrival at dealership, I was immediately greeted by Jay Fralin, Sales Rep. Jay was able to get me into another 2024 Outback with the same features and options I wanted. (The actual car I selected online had just been delivered, not yet available to test drive.) Within minutes I was out on the road taking a ride in the car. It drove just as I had hoped-like a dream! When we returned to the Dealership, Jay set me up with all the paperwork necessary to complete the purchase. I also interacted with the Credit Manager, unfortunately I can’t recall his name. He was helpful in ensuring I received the best offer, only 2.5% financing! There also was a young lady who assisted with the execution of the purchase documents, including extended warranty. Finally Eric Fralin walked me through all the features and options on the vehicle, ensuring I gained familiarity, as well as helping me download and set up the My Subaru app. Additionally, Eric scheduled a follow up appointment with me in case I had additional questions regarding and f the features of the vehicle, and the app. From start to finish, I can say of the 5 new car purchases I’ve made in my lifetime, this was by far the best new car purchase experience I’ve had! More

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Melissa is very professional and a pleasure to deal with. I highly recommend Miller Subaru. I highly recommend Miller Subaru. More

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Miller Subaru is an Awesome Dealership. Our salesman Jay is the Best of the Best. Such a nice man. No pressure. Spent as much time as we needed to order our car. When it came in he went ove Our salesman Jay is the Best of the Best. Such a nice man. No pressure. Spent as much time as we needed to order our car. When it came in he went over everything in & about the car. Even showed us videos about the car & all of the safety systems. I’ve also sent many of my friends & coworkers to see Jay @ Miller Subaru. They all said this dealership is the best they’ve ever dealt with. I have two Subaru dealerships closer to my house. I wouldn’t sent my worst enemy to them. I’ll go out of my way to deal with a 5 Star dealership like Miller Subaru any day of the week. They are that Great. My friends & family agree. Thanks Jay‼️ More

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Service department is excellent. Love getting my car serviced there. Never had a problem or had to go back. Would buy my next car there in an instant. Love getting my car serviced there. Never had a problem or had to go back. Would buy my next car there in an instant. More

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Wonderful experience! The dealership was great and the prices were awesome, especially in todays world. It was one of the easiest purchases I’ve ever had at a car dealer and I’ve bought about 20 cars in m prices were awesome, especially in todays world. It was one of the easiest purchases I’ve ever had at a car dealer and I’ve bought about 20 cars in my time. Highly recommend the Miller car dealerships. If your in the car market? Give them a call and ask for Jay Fralin, he was awesome! Can’t go wrong! Thanks again for the wonderful experience! More

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Sold a particular car I was scheduled to see to someone else before I arrived. No call to me to cancel. Disposable practice. I will never buy anything from these folks. else before I arrived. No call to me to cancel. Disposable practice. I will never buy anything from these folks. More

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First service was fine as far as work performed. Told dealership was waiting for it and the first service oil change and audio recall took about 2 hours to finish. Would like if people waiting we’re prio dealership was waiting for it and the first service oil change and audio recall took about 2 hours to finish. Would like if people waiting we’re prioritized or given a heads up approximately how long service should take. More

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I have purchased 4 new vehicles from Miller Subaru, I use them for servicing also. I have full faith in their dedication to providing high quality advise and service to customers. I am so pleased that they them for servicing also. I have full faith in their dedication to providing high quality advise and service to customers. I am so pleased that they are close by. More

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I just got my 5th new Subaru from Miller Subaru and I have to say this dealership just gets better and better! Jay Fralin, my salesman, went way beyond the call of duty to deliver my 2021 Forester straig have to say this dealership just gets better and better! Jay Fralin, my salesman, went way beyond the call of duty to deliver my 2021 Forester straight into my driveway to ensure a safe contact free purchase with minimal effort on my part. I never even had to visit the showroom! Jay Fralin always comes in with the best price and service and he and the rest of the Miller team are the nicest most honest and helpful people anywhere. I shop around but Miller Subaru always has the best prices and delivery of perfect Subarus. This has been a very satisfying and pleasant car shopping experience and I am eternally grateful to Jay and Miller for caring enough to keep me safe in this Covid19 era. Thank You Jay Fralin, Rose Principato in Finance, and all the dedicated staff at Miller ! Jay Fralin and Miller Subaru are simply the BEST anywhere. More

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