Loren Derry

Not pushy, Loren took time to answer all questions an over all great experience. Will definitely sho at Henkel for my next car. over all great experience. Will definitely sho at Henkel for my next car. More

by SSGTAF71 Verified Customer Verified Customer

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We had been looking for a jeep wrangler for a few weeks. We Went to Henkel Auto Group a half hour before closing time on a Wednesday, where we met Our sales rep Loren Derry who was very professional and att We Went to Henkel Auto Group a half hour before closing time on a Wednesday, where we met Our sales rep Loren Derry who was very professional and attentive. He showed us a Wrangler 4xe that we test drove and liked. We agreed on a price over the phone the next day. Due to a busy work schedule we could only come back early Saturday morning, so Loren met us before opening hours and had the vehicle and all the paperwork ready to be signed. He made the whole car purchasing process easy and very pleasurable. I highly recommend Henkel Auto Group and Loren Derry. Best regards Fadi and Renee Fahs More

by FAHSF66 Verified Customer Verified Customer

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Very pleasant experience. Helpful salesman. Knowledgeable and willing to take the time we needed. Treated us like family Helpful salesman. Knowledgeable and willing to take the time we needed. Treated us like family More

by JANICEVANAMAN Verified Customer Verified Customer

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Great experience and customer service was best ever. Everything went better than expected and all questions were answered to a T. Everything went better than expected and all questions were answered to a T. More

by TOM@WOLVERINELAWN.COM Verified Customer Verified Customer

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Great service from start to finish. This is the second Jeep we’ve bought from you and we would go back again This is the second Jeep we’ve bought from you and we would go back again More

by CROUCH726 Verified Customer Verified Customer

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Loren was great as well as a young man I believe his name was Jerrod. I was looking at a new jeep which I couldn't afford but he came over and spent some time with me explaining how everything worked. I wi was Jerrod. I was looking at a new jeep which I couldn't afford but he came over and spent some time with me explaining how everything worked. I will be asking for him when I buy my next car. More

by KRUEGERTI Verified Customer Verified Customer

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Very helpful great people. Henkel auto is my go to dealership in battle creek. Thank you Henkel auto is my go to dealership in battle creek. Thank you More

by ROBERTERICK72 Verified Customer Verified Customer

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We are very disappointed. Our 25 yr old daughter paid for a 2022 Jeep Cherokee in cash, including a "dealer prep fee of $899" for a total of over 32k. When we picked up the Our 25 yr old daughter paid for a 2022 Jeep Cherokee in cash, including a "dealer prep fee of $899" for a total of over 32k. When we picked up the vehicle, it was on fumes (barely enough gas to make it to the gas station) and 2 packages of opened, very old pretzels in the center console. You would think after you pay that much for a vehicle, you could put some gas in it and clean it out. When Loren, the salesman, sent us an email to recommend him and the dealership to others, we let him know our thoughts on the process and his reply was only "I guess we dropped the ball" Wow. Ok. That really cemented our feelings about the dealership. What kind of response is that?!!! NEVER going back and thank you for giving our young daughter a lesson in sleazy used car salesmen and how the world works. Shame on you for not making things right with her. Buyer beware. More

by JEFFSHAVALIER Verified Customer Verified Customer

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As always a great experience. Loren is a great salesman who seams to care about his customers. Loren is a great salesman who seams to care about his customers. More

by AASHLEY01 Verified Customer Verified Customer

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Loren was able to find the answer to my question about my Jeep's performance in a timely manner. Jeep's performance in a timely manner. More

by OKAY807 Verified Customer Verified Customer

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