My worst experience ever!
As a newcomer to the US, my first visit to Nissan of Richmond was a disaster. Forcing me to give 5 star review with good comments via QR code on his
As a newcomer to the US, my first visit to Nissan of Richmond was a disaster. Forcing me to give 5 star review with good comments via QR code on his table before I sign, test drive and move further. He also keep requesting me to show email confirmation received after review submited.They even manipulated me into high interest rate financing for a higher car price than advertised which I realised it later. When I sought clarification the following day, finance managers, Mr Charles Bull were rude and unhelpful,not even respecting me as a customer. They refused to address pricing discrepancies and acussing each other(sales and finance).The Finance Manager initially asserted himself as the Nissan Richmond Centre head, but upon checking the website later, it showed someone else's name, and he didn’t let me escalate the issue to his superior. I felt completely cheated and mistreated, and I urge others, especially newcomers, to steer clear of this dealership.
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by tva1412
Other Employees Tagged:
Charles Bull
Great working these guys.
Appreciate everything they do for us. Appreciate everything they’ve done for us.
Appreciate everything they do for us. Appreciate everything they’ve done for us.
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by Duncan Stewart
May 29, 2024 -
Nissan of Richmond responded
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!
Jennifer Herrera
Owner Loyalty Manager
Good environment and happy to have my first car here.
Good explanation and would like to come again.
Good explanation and would like to come again.
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by tva1412
May 29, 2024 -
Nissan of Richmond responded
Thanks for sharing your thoughts about your experience with Nissan of Richmond. We appreciate your business and hope to see you again soon!
Jennifer Herrera
Owner Loyalty Manager
Went here to possibly trade in my current vehicle on
another. Already had another vehicle picked out. We didnt even get to see the car. They immediately went into the appraisal process with my car. Offe
another. Already had another vehicle picked out. We didnt even get to see the car. They immediately went into the appraisal process with my car. Offered a stupid low offer. Traveled over an hour to get there and which was a complete waste. They were acting as if they was inconvenienced to have to be there and doing work. If they didnt want a sale, they could have let me know that before travelling all the way there. Total waste of my time.
Went to another dealership maybe 15 min away and was treated so much better and left with a new car. Nissan of Richmond lost out on a sale. I received an email from them while at another dealership letting me know they needed to make 47 more sales for the month and i should go over. xxxx no. I wouldnt recommend anyone here.
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by Disappointed customer.
May 17, 2024 -
Nissan of Richmond responded
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Jennifer Herrera
Owner Loyalty Manager
(804) 346-4200 ext 1045
Mohamed was excellent he did the right things to make
my deal where I want to be.
Great salesman.
my deal where I want to be.
Great salesman.
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by teesha.zee2013
May 12, 2024 -
Nissan of Richmond responded
Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Nissan of Richmond!
Jennifer Herrera
Owner Loyalty Manager
They were extremely helpful, kind, and patient.
I am very happy with the service they gave me.
I am very happy with the service they gave me.
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by Jdhepler47
Other Employees Tagged:
Mahamadou Toure
May 10, 2024 -
Nissan of Richmond responded
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Mahamadou and our team, and we look forward to working with you again.
Jennifer Herrera
Owner Loyalty Manager
Very nice and professional the process was quick and easy
I'm so glad I came to this dealership
I'm so glad I came to this dealership
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by Kingtom2021
May 07, 2024 -
Nissan of Richmond responded
Thanks for sharing your thoughts about your experience with Nissan of Richmond. We appreciate your business and hope to see you again soon!
Jennifer Herrera
Owner Loyalty Manager
Attentive, they try to work with the margin that the
client requests.. Great professionals,Mohamed was great.
client requests.. Great professionals,Mohamed was great.
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by alinemattano
May 05, 2024 -
Nissan of Richmond responded
Hi Aline:
Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.
Jennifer Herrera
Owner Loyalty Manager
Great service!
Worked very hard to get my grandma in a New Nissan Rogue. Come see Mohammed!
Worked very hard to get my grandma in a New Nissan Rogue. Come see Mohammed!
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by Toinette
Apr 30, 2024 -
Nissan of Richmond responded
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Mahamadou met your expectations. Thank you again for choosing Nissan of Richmond, we look forward to having you as one of our valued customers for many more years to come!
Jennifer Herrera
Owner Loyalty Manager
Sujan ,Mohamed and Bull were very helpful helping me to
get my new car at Nissan of Richmond.Think you guys for everything
get my new car at Nissan of Richmond.Think you guys for everything
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by Shelleyperry33.sp
Apr 22, 2024 -
Nissan of Richmond responded
Here at Nissan of Richmond, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!
Jennifer Herrera
Owner Loyalty Manager