Mark Masen

I've had the pleasure of working with Moises Alvarez at City Volkswagen of Highland for the second time. Moises’ friendly demeanor and no-pressure approach made the entire process stress-free. I appreciat City Volkswagen of Highland for the second time. Moises’ friendly demeanor and no-pressure approach made the entire process stress-free. I appreciated his honesty and straightforward communication throughout. He went above and beyond to find me the car I really wanted. Thanks to Mark Masen for stepping in to finalize. It was a pleasure working with you as well. More

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Highland Volkswagen exceeded my expectations. Initially I was communicating with Mark when looking to purchase a new vehicle and he assisted with gathering all my information, the type of car I w Initially I was communicating with Mark when looking to purchase a new vehicle and he assisted with gathering all my information, the type of car I was looking for as well as providing an estimate of my current vehicle. So I was ready to go in and start car shopping and Mark informed me would be off but his colleague Mike would be there to assists and help me the rest of the way and Mike was exceptional. From showing me options in the exactly vehicle and color I was looking for. Showed me everything about the vehicle when test driving and the rest of the process was smooth!! If you’re looking for a new Volkswagen I would highly recommend this dealership! James in financing was exceptional as well! Thank you both for a great experience!! More

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Thanks for working with us! We are very happy with our vehicle and our experience with Mark. We are very happy with our vehicle and our experience with Mark. More

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Super straightforward sale, no hassle. Got everything was done over a quick phone call and a few texts back and forth. Car was brought from Chicago to Highland for me same day. Showed up a Got everything was done over a quick phone call and a few texts back and forth. Car was brought from Chicago to Highland for me same day. Showed up after work, signed the papers and left in a new car. Easiest buying experience to date for me. More

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After dealer with other not so honest dealerships I had the pleasure of working with Mark. No high pressure sales tactics or add ons to the cars price. Im really happy with my 24 GTI DSG. Suli is the GM & the pleasure of working with Mark. No high pressure sales tactics or add ons to the cars price. Im really happy with my 24 GTI DSG. Suli is the GM & I had a nice long conversation with him prior to my purchase. He really enoys helping what he does.. City VW has earned a loyal customer with me. More

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Our sales rep was great, and the GTI is incredible. Unfortunately, the rest of the sales experience with City Volkswagen of Highland was horrible, bordering on fraudulent. We live out of state, found t Unfortunately, the rest of the sales experience with City Volkswagen of Highland was horrible, bordering on fraudulent. We live out of state, found this car online, negotiated a price by phone, and then traveled to the dealership to complete the transaction and get the car. When signing paperwork, they insisted we had to pay them the sales tax and license fees, which we've never had to do when buying previous cars out of state. I told them repeatedly that we wanted to do it ourselves when we got home, but they refused to let us do that. The sales tax amount they said we had to pay was at least $1500 too high, which we showed them through an online tax calculator, but they refused to budge and insisted we had to pay the amount they came up with. They said we could apply for a refund from our state if the amount was wrong. When we finally received the title and tags, we took it to our state licensing office, and they confirmed that the dealer charged us too much. However, the license bureau said they did not receive the overage and that the dealer must still have it. When we contacted the dealer's sales manager, he said we would have to apply for a refund from the state. When I explained what the license office told us, he still insisted we have to get a refund from our state. We have official documentation and receipts of everything--what we paid the dealer, what the state license bureau says we should have paid in taxes, what the state actually received from City Volkswagen of Highland, and all the correspondence between everyone. AVOID DOING ANY BUSINESS WITH CITY VOLKSWAGEN OF HIGHLAND, ESPECIALLY IF YOU LIVE OUTSIDE OF INDIANA! More

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Mark was very friendly and easy to work with. The buying experience was not unpleasant at all. The buying experience was not unpleasant at all. More

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I had a great experience. From the Sales person, to the financing department, all the way to the service center. They are pleasant, professional, and very helpful. I definite From the Sales person, to the financing department, all the way to the service center. They are pleasant, professional, and very helpful. I definitely recommend. Oh, and I love the car! More

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Great place helped me get a spare how new cars don’t come with one. with one. More

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Had an great experience at City VW Highland! Our sales consultant Mark M. and sales manager Mark B. made the process smooth and easy. They took the time to make sure we got the exact vehicle we Our sales consultant Mark M. and sales manager Mark B. made the process smooth and easy. They took the time to make sure we got the exact vehicle we wanted, even when they didn't have it on their lot, managers Firas and Rich were able to locate one and bring it in for us. Jame in finance was great, he went over every thing and helped us get everything we wanted. Would highly recommend the entire team at City VW Highland, especially Mark Masen, to anyone looking to get a great deal on a new or used car! More

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