They were very professional and worked with me.
I recommend the dealership they are very helpful
I recommend the dealership they are very helpful
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by AS
Verified Customer
Verified Customer
May 31, 2024 -
Empire Buick GMC of White Plains responded
Thank you for your positive review and recommendation! We are happy to hear that our team took great care of you. It is our pleasure to assist you in any way possible. We wish you safe travels and we hope for an opportunity to work with you again!
vary easy to work with.
did not push to make the sale let me decide on my own terms.
did not push to make the sale let me decide on my own terms.
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by mfrey0
Verified Customer
Verified Customer
May 29, 2024 -
Empire Buick GMC of White Plains responded
Thank you for your positive review! We work extremely hard to ensure our guests' are comfortable with their visit, and we are glad that our team took great care of you. Please do not hesitate to give us a call if there is ever anything more that we may help you with.
Subject: Unsatisfactory Service Experience with My 2021
GMC Acadia
Dear EMPIRE BUICK GMC OF WHITE PLAINS,
I have been a loyal customer of this dealership for over 10 years, but for the first time, I
GMC Acadia
Dear EMPIRE BUICK GMC OF WHITE PLAINS,
I have been a loyal customer of this dealership for over 10 years, but for the first time, I am not satisfied with the service provided for my 2021 GMC Acadia.
I recently visited the dealership to perform regular maintenance on my vehicle and address a major concern. Two days prior, my Acadia displayed a "Service Power Steering" message and lost steering wheel power. Additionally, after turning off the engine, the cooling fan continued running as if the car was overheating.
I met with Advisor Alejandro, who was very professional and polite. After a GMC Service Technician checked the vehicle, I was informed that, since the code was not displaying at the moment, there was nothing they could do. I was advised to wait for the message to appear again and bring the car back to the dealership immediately.
During my discussion with Alejandro, he mentioned that this issue is related to the vehicle's thermostat, which is known to affect the 2017 to 2023 Acadia models. He informed me that both GMC and the dealership are aware of this problem.
It is unacceptable that the dealership is aware of this known issue but will not address it until the vehicle breaks down or the warranty expires. This not only puts me at risk of an unexpected breakdown but also requires me to take additional time off work to resolve the problem whenever it reoccurs.
I urge you to take immediate action to address this issue and ensure that my vehicle is properly serviced. I expect a prompt resolution to this matter and look forward to hearing from you soon.
Sincerely,
Efrain Cedeno Santana
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by EFRAIN168
Verified Customer
Verified Customer
Service Price Transparency
Excellent treatment as always.
No complaints Lydia always treat super fast and cordial, she never fails
No complaints Lydia always treat super fast and cordial, she never fails
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by Barberoloco12
May 20, 2024 -
Empire Buick GMC of White Plains responded
Thank you for your 5-star rating! We are glad that our Lydia and the team consistently provide you with the quality care that you deserve. She will be honored to hear of your very kind words. We hope for an opportunity to work with you again!
Alex at the front desk took care of me.
He was professional, knowledgeable and helpful. An excellent representative of Buick.
He was professional, knowledgeable and helpful. An excellent representative of Buick.
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by BFOLEY6
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Alex
May 16, 2024 -
Empire Buick GMC of White Plains responded
Thank you for sharing your positive experience with us. We are pleased to hear that Alex took great care of you. If there is ever anything more that he and the team may help you with, please do not hesitate to give us a call.
Excellent experience and very professional we really
enjoy coming to this dealership we'll recommend them to our family and friends.
enjoy coming to this dealership we'll recommend them to our family and friends.
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by ricardoperez4304
Verified Customer
Verified Customer
May 13, 2024 -
Empire Buick GMC of White Plains responded
Ricardo, thank you for your wonderful review and recommendation! Providing a 5-star experience is always our goal, and we are glad that our efforts met your satisfaction. We wish you safe travels! Please do not hesitate to give us a call if there is ever anything more that we may help you with.
It was a good experience and Ryan communicated well.
The finance department was great and as a whole I would recommend Ryan and the dealership to friends
The finance department was great and as a whole I would recommend Ryan and the dealership to friends
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by rdb136
Verified Customer
Verified Customer
May 08, 2024 -
Empire Buick GMC of White Plains responded
Thank you for leaving Ryan this positive review and recommendation! We greatly appreciate the opportunity to work with you, and we are glad that Ryan and the team took great care of you. It is our pleasure to assist you in any way possible. Safe travels!
Ryan was great to work with.
Amazing customer service and was very accommodating. Would recommend him to anyone.
Amazing customer service and was very accommodating. Would recommend him to anyone.
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by SCOTT@PCRICHARD.COM
Verified Customer
Verified Customer
May 08, 2024 -
Empire Buick GMC of White Plains responded
Thank you for your positive review! We are so glad that Ryan provided you with the quality care that you deserve. He will be honored to have earned your kind recommendation. We wish you safe travels and we hope for an opportunity to work with you again!
Ryan is very knowledgeable and helpful and I would
recommend him to my family and friends
recommend him to my family and friends
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by lltg13
Verified Customer
Verified Customer
May 07, 2024 -
Empire Buick GMC of White Plains responded
Thank you so much for leaving Ryan this positive review and recommendation! We are so appreciative of the opportunity to work with you and we are glad that Ryan could provide you with A+ service. We are happy to know that he was very knowledgeable and helpful. Please do not hesitate to let us know how we may be of further service to you. Congrats on your new vehicle- behalf of the entire Empire Buick GMC of White Plains team!
Amazing customer service Ryan Nimmo is awesome and very
knowledgeable and willing to accommodate any way he can to make you happy
knowledgeable and willing to accommodate any way he can to make you happy
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by Rkay914
Apr 30, 2024 -
Empire Buick GMC of White Plains responded
Thank you for sharing the positive experience you had with Ryan! We are so glad that he took great care of you throughout your visit. Please do not hesitate to let us know if there is ever anything more that he and the team may help you with in the future.