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Airpark Chrysler Jeep Dodge RAM
Scottsdale, AZ
819 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 819 reviews
June 25, 2023
Was on my way to test drive a vehicle that I was going to buy. Asked earlier in the day if it was available to check out and drive. Was told it was and to swing by. Got a text half way on my trip over saying buy. Asked earlier in the day if it was available to check out and drive. Was told it was and to swing by. Got a text half way on my trip over saying they couldn’t get the key because the service dept is locked and they are closed today. More
by tlabarre98
Employees Worked With
Joe
Helpful June 07, 2023
Here is another dealer that changed all its staff and its entire practice of treating customers with respect to like xxxx. Called to make an appointment, was told that the appointment is to talk to a servi entire practice of treating customers with respect to like xxxx. Called to make an appointment, was told that the appointment is to talk to a service advisor, NOT for the service (this is the crap Airpark Jeep methodology mentioned in my previous review). The vehicle would have to sit there for 3 days to be looked at and diagnosed. I asked "why don't we just make the appointment then for in 3 days?" That confused the advisor (John), who just said "we don't do it that way." Clearly, this is so they can stack vehicles for service without ANY CARE for the customer. This shows they have absolute NO RESPECT for their customers. I'll go elsewhere. More
by jeepardized
Employees Worked With
John in service
May 11, 2023
Stay away from Airpark Dodge Chrysler Jeep. Read the negative reviews because they are telling the truth. This dealership is riddled with post-sale issues and accountability. We leased a Jee Read the negative reviews because they are telling the truth. This dealership is riddled with post-sale issues and accountability. We leased a Jeep Wrangler 4xe on April 23, 2023 from the salesperson Andrew/Drew, and the vehicle has been great thus far. What has not been great, is that we have still not received the money for our trade-in vehicle. We have attempted to reach out to the dealership multiple times with every employee telling us something different. Specifically, Brian (I believe the GM), initially called us a few days after getting the vehicle and when voicing my concern of not hearing from our bank or the dealership he assured me that it is being processed and can take a bit longer at times. Brian also consistently talked over me on the phone when asking him questions regarding the money owed and other post-sale questions. After waiting a few more days we called our bank who said they have not heard from the dealership nor showed any transfers/communication taking place on this. We then called the dealership asking to speak with Muhammad the finance person who we processed the sale, we were told he was busy and would give us a callback. He never did. *** Heads up; Muhammad and the finance team will attempt to sell you on their MPP coverage. It costs thousands of dollars and when we turned it down he dropped it to about $30 a year "to be nice". Even having the gall to ask us to leave him a good review after giving us that "deal"***. A few more days passed and we attempted to call again this time reaching Patricia or Patty in reception and explained the issue and lack of call back from the team, she then assured us she won't let that happen again and said she would look into it. As she looked us up she expressed that it was odd that it seemed that nothing had been processed yet via their system. This left us concerned that Muhammad and/or our salesperson Andrew/Drew did not process our trade-in or actively begin the transaction with our bank. Patricia or Patty then said she would make sure to find someone in finance who could help us and would call us back. No one did. Lastly, we attempted to call back the same day after not hearing back from anyone and being promised that someone would give us a callback. We reached a salesperson named Travis. Travis said he would also find someone who could help with our issue and put us on hold for 10 minutes and then sent us to voicemail, assuming to not have to deal with our issue. At this point, we still don't have the money from our trade-in and are concerned if it has even been processed correctly or if we will run into a larger issue down the road. It seems that this branch strictly focuses on "making the sale" versus consumer retention, I have never experienced this with competitor companies/branches like BMW or Mercedes down the road from Airpark Dodge Chrysler Jeep. I am hoping that this review not only helps future shoppers to avoid Airpark Dodge Chrysler Jeep while they sort out their internal operations failings but also enacts someone on the Airpark Dodge Chrysler Jeep team to CALL US so that we can find a solution to the issues we have. More
by thurbz
Employees Worked With
Nikki Van Doran, Glen Drobney
January 24, 2023
Hello, I would like to apologize for my behavior at our appointment. I hope it is accepted and as I am sure, a lot of bad behavior has occurred due to the treatment of the customer by the service associate appointment. I hope it is accepted and as I am sure, a lot of bad behavior has occurred due to the treatment of the customer by the service associate. While it was wrong of me, I need you to understand just how that button was pushed. First of all, I had an appointment the middle of November for a Dodge recall of an airbag. When I arrived at my scheduled appointment, I was asked if I was planning on waiting, which I was, but then I was immediately told the car would be at the dealer all day.. My schedule did not allow for me to be without a vehicle, I had not made plans for this, because I was not forewarned, so I needed to reschedule. I would think a notice would be courteous, but I am just the customer. I made an appointment for the end of December (the 28th), over 5 weeks away. Then a week before the appointment, I called and asked if the appointment could be pushed back one day to December 29th. No worries is what I was told. My husband was coming in from out of state so that we could take the car to the dealer with a second car available for pickup by that driver. I received 2 texts on the 27th, while in CA, confirming my appointment on the 28th. I called and explained that we had an appointment on the 29th but we had decided to leave CA a day early and would take the 28th. No worries is what I was told again. When we arrived at the service department for our appointment, we were told that we could leave the car until the beginning of the following week, January 3rd, because four techs had called in sick. We tried explaining that it was impossible because my husband was going to be leaving the state again. I was offered a Lyft but that was going to be inconvenient for me because I have to go back to work. As we were told, in a very rude manner, that you had "200 cars in the back with the same story, and we should really just deal with it" was when I reached the point that my buttons were pushed. We did everything to make these 2, rather 3 scheduled appointments. I am not sure what more we could have done. My husband flew to Arizona, we left CA early, we made it to our appointments on time, and we moved our appointments to make it easier for your scheduling but now we are told that we have to be inconvenienced again. We were also educated, by your service advisor, on the economy and the issues with techs because that is what is happening across the USA and basically, so sad to be you. We were asked to leave and take our business elsewhere because we were not able to be more flexible. I asked if we could go to any Dodge dealer or an individual technician. I was told that I must find another Dodge dealer, so we will. I would also like to point out the number of texts I received wanting to know if I wanted to sell our car to your dealership. While we had not considered it, I am in the market for a new Challenger so thought that I would check them out while at your dealership. My husband and I talked about trading in my 2019 performance package mustang that just hit 19,000 miles on a Challenger and maybe trading in this 300 STR8 but we will look at another dealership since we were asked to leave because we weren’t flexible with our 3rd appointment. Again, I am sorry for my behavior. We were frustrated because we left our family to make sure we made this appointment, we rescheduled a couple of times, we did our part, but it wasn’t good enough and then we were asked to leave because you have 200 cars needing repairs that have the same story. That, Sir/Ma’am, is not good advertising for someone that was in the market for a new vehicle from your dealership. I hope you find reliable technicians and maybe, just maybe, a service associate that shows compassion instead of hostility. It was not our fault that you are behind. We were just trying to get a Dodge recall taken care of. We are not the type of people that put reviews on Yelp, Facebook, Twitter or any other social media programs, but we are the type of people that will remember where not to go. Thank you for your time. More
by alwz38
Employees Worked With
John Otero
January 07, 2023
I had the best sales man Stanley Elias. .. he listened to what I needed and what I wanted. Stanley was kind and professional! He got me a great deal. Stanley took extra time show the featur .. he listened to what I needed and what I wanted. Stanley was kind and professional! He got me a great deal. Stanley took extra time show the features I my new truck. I would send anyone to Stanley! Thank you to all that helped me Stanley, Ethan and Brandon:) More
by Angela
Employees Worked With
Ethan and Brandon
December 31, 2022
I would highly recommend Airpark Dodge Chrysler Jeep in Scottsdale, if you are looking for a new jeep grand Cherokee. Stanley Elias, a sales associate helped me. He was extremely knowledgeable about the pr Scottsdale, if you are looking for a new jeep grand Cherokee. Stanley Elias, a sales associate helped me. He was extremely knowledgeable about the product and very courteous not only during the process of buying but his follow up after the purchase. More
by James Vosmik
Employees Worked With
Stanley Elias, Glen Drobney
December 31, 2022
Bought my niece, a new Jeep Wrangler. Stanley was very helpful and knowledgeable. He explained everything to us and follow through on every promise. Highly recommend Stanley at Airpark Je Stanley was very helpful and knowledgeable. He explained everything to us and follow through on every promise. Highly recommend Stanley at Airpark Jeep More
by adriankcamacho
Employees Worked With
Stanley
December 29, 2022
Javonta Walker at Airpark Chrysler Jeep Dodge RAM is phenomenal! He let me know exactly what I was up against with the credit I had, and never gave up on trying to get me what I wanted! Thank you Mr. Wa phenomenal! He let me know exactly what I was up against with the credit I had, and never gave up on trying to get me what I wanted! Thank you Mr. Walker!! More
by Lenniz588
Employees Worked With
Javonta Walker
