Audi Charlotte
Matthews, NC
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,135 reviews
BUYER BEWARE**** Back in December of 2020 I purchased a brand new 2021 Audi Q5 by way of lease. Let me tell you, I could have lost my Life in this vehicle and the dealership has not been of a great deal o brand new 2021 Audi Q5 by way of lease. Let me tell you, I could have lost my Life in this vehicle and the dealership has not been of a great deal of help. Audi has wrote me twice and told me that they didn’t see any reason to buy back the vehicle after I BARELY escaped off the highway ALIVE before the car completely shut down. I have been terrified ever since to drive the vehicle on the highway although at moments I can’t avoid accessing the highway. Please read up on Audi’s before purchasing them, they have a lot of transmission and mechanical issues, although beautiful cars, they are a WASTE OF TIME AND MONEY!! This car has been in the shop 3 times since purchasing it and the GM and Service Director Kenny Blackwelder has been of NO HELP. The GM initially only want to give me back 2k of the 8k that I put down on the vehicle. Then he went up to 3k and he had the Audacity to tell me that I was trying to get the car for Free although I’d be out of an extra 5k and have been making my monthly payments. His sales manager had the nerve to tell me that I can purchase one of their used vehicles. I haven’t purchased a used vehicle in almost 10 years and if the new one isn’t working, why would I want one of their used pieces of traps?? What sense would that make? I just filed a complaint with the National Highway Safety Board and have sent them copies of all work orders and pictures of all of my issues and complaints. Audi of Charlotte is the worst!! Please avoid this dealership, there will be many more complaints coming down the pipe and I will exhaust all Avenues. Audi of Charlotte has told me to deal directly with the manufacturer they seem to want no parts of selling me a defective vehicle. They want to wash their hands clean of the issue. That’s an unethical practice. They are in the business of making money. They aren’t concerned about the safety of their customers once they make their money off of you!! More
When buying my suv. The sales Mgr. Said and I quote "I can get a refund on the maintenance agreement and I've done it before and never had a problem". I traded a 2019 Q8 for a 2020 Q8 and was reluctant to can get a refund on the maintenance agreement and I've done it before and never had a problem". I traded a 2019 Q8 for a 2020 Q8 and was reluctant to get any of the maintenance agreements, which led to his comments. Now I know it was just a ploy to get me to buy another one ... bad business practice!!! I waited for a few weeks and called him and he didn't even remember it ... I had to remind him. Which reinforced my belief it was a sales strategy on his part. I have since sent several people to BMW, BECAUSE OF IT and my experience. I'm a firm believer of being honest and straight forward and obviously he wasn't... my bad, but it won't happen again! Until this experience, I was pleased with Audi of Charlotte. My suggestion is to seek financing somewhere else and not use their's as a matter of convenience. Definitely don't trust anything the finance meager says. Their loss!!! More
Awesome leasing experience with Audi Charlotte! Can’t say enough about the wealth of experience and knowledge of Salesman, Max Montoya. I hope that he is the person I deal with as my lease expires! It feels enough about the wealth of experience and knowledge of Salesman, Max Montoya. I hope that he is the person I deal with as my lease expires! It feels great to be back in the seat of an Audi, Max was the sales person to put me there. The entire staff at Audi Charlotte were super to deal with, the dealership comes with my strongest recommendation. More
If you go to Audi Charlotte shopping for a new car ask for Karen - she's awesome! The service department drafted her to help me fix a phone issue on my new Q7- she really knows the Audi technology. Th for Karen - she's awesome! The service department drafted her to help me fix a phone issue on my new Q7- she really knows the Audi technology. Thanks Karen! More
I have bought Audi’s from other dealerships in the past and have been well treated. Audi Charlotte exceeded my previous encounters. My wife and I were warmly greeted on arrival. Max Montoya was our sales r and have been well treated. Audi Charlotte exceeded my previous encounters. My wife and I were warmly greeted on arrival. Max Montoya was our sales representative and he listened to our requests and found us the car we wanted. Every step of the sale Including the business office went smoothly with no pressure tactics. I heartily recommend this dealership to anyone looking for an Audi. More
Just picked up my new whip from the incredible Daniel Steven at Audi Charlotte! Daniel was super genuine and helpful, and I really felt that he was there to help me find the best car match, whether at Au Steven at Audi Charlotte! Daniel was super genuine and helpful, and I really felt that he was there to help me find the best car match, whether at Audi or somewhere else. And making the choice at Audi was easy—the car is sick and Daniel and Marcus in finance were 5 star. 10/10 would recommend for quality craftsmanship and fire service. More
To whom it may concern Patrick Max MA toya is one of the best salesman I've ever run across It every since the calked this dealership Everyone has been nothing but professional Thank you best salesman I've ever run across It every since the calked this dealership Everyone has been nothing but professional Thank you More
I was very pleased with Daniel, he made it possible for us to make a purchase. We love the Q5. Thanks a lot for all y’all did. us to make a purchase. We love the Q5. Thanks a lot for all y’all did. More
I drove from Columbia to Charlotte to purchase a vehicle since I had lost my car in an accident last week. Daniel knew in advance of my arrival, greeted me and took great care of me! Purchasing a car unde since I had lost my car in an accident last week. Daniel knew in advance of my arrival, greeted me and took great care of me! Purchasing a car under these circumstances is not pleasant but Daniel assisted me through the entire process and made me feel welcome. Marcus in Finance was super helpful and took the time to answer all my questions. Overall it was a great experience and I am extremely pleased with my purchase! More
Simple, Quick, and Amazing Customer Service Daniel, as i told you from the beginning you are a very busy guy handling multiple things at once but always delivering on a timely and professional m Daniel, as i told you from the beginning you are a very busy guy handling multiple things at once but always delivering on a timely and professional manner. Out of all my car buying experiences i do honestly have to say you have been the best thus far. Making easy and quick as possible but also ensuring that i was happy and comfortable. So a huge thanks to you! More