AutoNation Ford Littleton

Gil Montellano provided an outstanding service throughout our car buying decision process and gave us a glimpse of what customer service is like at Go Courtesy Ford. Gil’s actions from the first evening we our car buying decision process and gave us a glimpse of what customer service is like at Go Courtesy Ford. Gil’s actions from the first evening we stopped by the dealership to evaluate the Edge (ten minutes from closing time) was quite telling....I noticed Gil was the only one coming forth inside the dealership to assist us in the showroom while the other salesman avoided eye contact even walking by a few of them (not attending any customers). I was aware of the time but true customer service comes from meeting a need and exceeding expectations. I had my wife evaluate the cross-over’s on the Cadillac, Audi, Lexus, and as a non player the Ford-----I would have preferred the more established Luxury brands. However, Gil from the beginning gave of ‘his’ time and allowed us to test drive and answered our questions that evening and soon realized that Ford was a “player” in our car buying decision. Within the next few days we made arrangements to test drive the Edge again and come to a financial decision over the phone. During this process Gil listened to our needs and made the necessary research while getting back to our concerns within 20 minutes or sooner. Once the purchase was made in the evening (our only time frame) once again Gil gave of ‘his’ time while explaining thoroughly the SYNC technology (not only did we gain something from this session but our kids were in tune to his explanations) and entering our personal information online and our phone information onto Bluetooth (five of us). I even received a phone call from Gil two days after the sale to make sure and let us know that if we had any additional questions he would be available to answer our concerns at any time. Gil is an exceptional representative for Go Courtesy Ford thru our experience at the dealership. More

We almost bought an Explorer there and when we went back to get it, it was actually already sold. This was a truck they had in the SAturday morning paper. It was a great price for a really nice truck. Too to get it, it was actually already sold. This was a truck they had in the SAturday morning paper. It was a great price for a really nice truck. Too bad we hesitated. More

Took my Focus in for a problem with the power locks. They said it was a fuse and changed the fuse. I got my car home and noticed that the rear driver's side door handle had been completely ripped off They said it was a fuse and changed the fuse. I got my car home and noticed that the rear driver's side door handle had been completely ripped off while at the dealer! I took the car back immediately and they claimed they didn't do it, etc. After going to the manager they admitted responsibility and gave me a loaner car. They called me on two separate occasions to say my car was ready to be picked up. and both times the car was NOT ready after I had driven across town to pick it up. Car ended up being in shop for 13 days and door handle fell off again about a year later. Out of state dealer fixed it for free.<br><br>Truly a nightmare. More