Beck & Masten Buick GMC North

The Beck and Masten dealership used to be my go to place for servicing my car, but something has changed. I noticed it last year but just thought it was due to being busy. However, this year was worse and i for servicing my car, but something has changed. I noticed it last year but just thought it was due to being busy. However, this year was worse and it was not super busy. The Service Consultant; Jacob Uribe was excellent. He immediately helped me when I walked through the service center doors. He was courteous, knowledgeable and explained that there would be about 2 hours wait and offered a ride. I had waited last 2 hours so I said I was willing to wait. The wait was 4 hours and that is unreasonable. Jacob checked on me a couple of times, once for an estimate and second to say it would not be much longer. It was another hour, which I waited from my scheduled appointment time of 10am to 2pm. I do not blame Jacob, he did his job. I blame the Owner for failing to hire enough Mechanics to handle the demand. Three other customers were complaining about the wait and saying they would not be back. I have been coming here every year since 2018 and this is my first time disappointed enough to consider never returning. If it wasn't for Jacob Uribe and James Bialas showing excellent customer service skills, I would have given a rating of 1 star instead of 3 stars. Time is important and I do not appreciate my time being used waiting for a oil change, tire rotation and State Inspection taking 4 hours. DO BETTER, if you want my continued business. More

Arrived at 6:45. My appointment was at seven was finally checked in at 7:12. Was quoted no more than an hour 30 minutes for an oil change with no wash or tire rotatio My appointment was at seven was finally checked in at 7:12. Was quoted no more than an hour 30 minutes for an oil change with no wash or tire rotation. Period after the two hour mark, I decided to walk out of sitting area, I noticed my vehicle parked. Sat around for another 22 minutes and when I walked in the service advisor, let me know my car was done. Taking a walk over the sales side and speaking with two sales people I expressed how bad and how long it took for a simple change they laughed and said they knew that times and service was a joke. I was told to call and ask for Dea which was short for Deanna, A gentleman came on the phone, kept it short said he was the and he would work on it. No apologies no feedback no asking for my name or vehicle. Seems as if service advisors are only concerned about writing more and more service contracts than they are taking care of the people waiting for 2 1/2 hours for an oil change. If you set up for early a.m. appointment, be sure to tape a five dollar bill to your window similar to that of checking into a luxury hotel, you may be treated better. This service place is an absolute joke. More

Thanks for taking care of getting me in and out real quick have a great day quick have a great day More

So happy to see Lee Vasquez back. I always have faith he is making sure my vehicle is done right the first time. I always have faith he is making sure my vehicle is done right the first time. More

Great Dealership and service. They have a real nice waiting area and free coffee and donuts. They have a real nice waiting area and free coffee and donuts. More

SyQouia is top notch when it comes to customer service and communicating. She kept me inform before, through and after the tornado! Best Servixe Advisor by far!! and communicating. She kept me inform before, through and after the tornado! Best Servixe Advisor by far!! More

This dealership provided excellent service. I had a leak in my tire and they were able to patch it. I had a leak in my tire and they were able to patch it. More

Really attentive and professional staff in all areas. I always feel good about my experience at this dealership. My most recent visit to the dealership was for a significant warranty repair to replace/ I always feel good about my experience at this dealership. My most recent visit to the dealership was for a significant warranty repair to replace/repair my turbo. Cameron, my service advisor, kept me updated throughout the process. I was very impressed with his level of care and courtesy. More

Friendly service & did everything they could to make sure I left with the vehicle I wanted ! I left with the vehicle I wanted ! More

My salesman John was great and very detail with providing the experience to me and my wife the experience to me and my wife More