Bell Ford

My son had never purchased a new car before, so I tried to prepare him for how grueling the experience could be. I had contacted Bell Ford indirectly (using the internet) via Edmunds and was immediately co to prepare him for how grueling the experience could be. I had contacted Bell Ford indirectly (using the internet) via Edmunds and was immediately contacted by Buzz Frankel. This turned out to be an incredible stroke of good luck for us! Buzz was everything that you would want a salesman to be but rarely find... Very professional & experienced, yet friendly, funny and relaxed. We were treated with respect, courtesy & kindness. NO PRESSURE, NO HYPE, NO TRICKS - just SUPERB SERVICE! We got a fabulous deal, so great that we could hardly believe it! A new Ford Fiesta that is so sporty & sharp looking that my son instantly fell in love with it. We were in & out of there in record setting time and seriously, I will recommend Buzz Frankel to everyone I can because I feel soooo grateful to him for making this whole process so incredibly AWESOME. He is a really smart, caring & trustworthy guy and truthfully, he didn't really sell us on anything but instead supported us through a sales process where we called the shots and HE MADE IT HAPPEN! So now, my son still doesn't know how grueling the sales process can be & he never will, because we will always go back to Bell Ford & hope to always have Buzz Frankel there, waiting for us with his big smile. We couldn't be happier and the icing on the cake is - we bought a GREAT AMERICAN CAR, supported our country and even helped stimulate the economy! It just doesn't get any better than this. More

I was set on purchasing a Ford Fiesta. I had done my I was set on purchasing a Ford Fiesta. I had done my research and figured out a fair price for the vehicle and my trade-in. Buzz was able to ma I was set on purchasing a Ford Fiesta. I had done my research and figured out a fair price for the vehicle and my trade-in. Buzz was able to match my USAA discount price even though my requests did not get sent automatically to Bell Ford. After getting a quote for a from USAA I went to www.ford.com to look for dealers that had a similar car in stock. There were only two cars left in phoenix that matched my requested items one was white at an alternate dealer who I had gone to the day before to test drive the Fiesta and the other was at Bell Ford, the closest dealer to my location. I sent my requests off including VIN numbers to both dealers and waited anxiously to hear back. Buzz called me back quickly, confirmed my request, and a short while later on a second phone call he informed me that he did find the car with the VIN I requested on the showroom floor. He was very nice in letting me know to bring my USAA offers in to make the match and pricing relatively painless. I met Buzz at the dealer, he was really nice at being flexible with the time. I brought my family down to the dealership, and anyone who has small kids knows that it can take longer than expected to get out the door. Buzz got my trade-in appraisal process going as soon as I got to the dealer, had the car taken of the show room floor and prepped for a test drive. He was able to help with the credit approval and payment process with Mark who was handling our financing. Mark sat down with me and ran through some promotional plans for the vehicle. I was able to purchase a tire road hazard protection plan and maintenance to 100k miles. This provided me with peace-of-mind since it is critical I have a working vehicle to use for work related travel. I go to construction sites often that have debris which ends up causing problems with my tires. I was leery of bringing my kids, 1 and 3, to a dealership during a car purchase, but with the complementary refreshments, popcorn, munchies, and the occasional peppermint patty from the employees my boys were able to last through the whole purchase process. The big factors in choosing Bell Ford are prompt replies to requested information, availability with flexibility for visiting the dealership. Price for car and trade-in allowance matched my expectations. Having the overall experience be a pleasant one that I would repeat for my next car purchase. Financing was reasonable and they were able to work with our situation not just a computer calculation. Thanks Buzz and Mark from Bell Ford for my new 2013 Silver Ford Fiesta More

I thought the salesman was real good and the main guy over used cars. He saw to the little issues I had. The paperwork was scheduled nicely. Once I pay this one off I am sure to buy another one. over used cars. He saw to the little issues I had. The paperwork was scheduled nicely. Once I pay this one off I am sure to buy another one. More

The 3rd Ford vehicle I have purchased from Bell Ford in the past four years. Every time has been a joy to visit and talk with them. I have been a Ford vehicle owner for the past 42 years and none have le the past four years. Every time has been a joy to visit and talk with them. I have been a Ford vehicle owner for the past 42 years and none have let me down. Always reliable and good quality! Thanks. More

Wayne followed up regarding our interest in purchasing a different truck but was never overbearing or insistant. He was very accommodating to our schedule. When we finally arrived for our appointment, Wayne different truck but was never overbearing or insistant. He was very accommodating to our schedule. When we finally arrived for our appointment, Wayne had done his homework based on notes taken from prior conversations. Throughout the entire process, Wayne was VERY accommodating. He was very patient, enthuasiastic and answered our questions thoroughly. After nearly 6 hours, finally the decision was made. By this time, Wayne's day was to be done -did he leave?- Heck no!! He stayed to finalize all the paperwork. We kept apologizing to him for keeping him so late and he assured us it was not an issue. 3 hours later.. DONE :) If this is not dedication, we don't know what is!! More

I purchased a used 03 mach 1 that had no accidents on car fax, although i found out later that it had a 10,000 dollar repair done at another dealership that was never reported to carfax. Bell ford had sold fax, although i found out later that it had a 10,000 dollar repair done at another dealership that was never reported to carfax. Bell ford had sold this car 1 or 2 times before my purchase so they should be familiar with it. After i found out of the history i tried asking for some money back and they would not. They sold me the car at full retail when it had a bad history and was not worth it. They told me they sell wrecked cars all the time. I found out more about the accident from previous owner in which i got from the mvd in a history report. I will never buy anything from them again. More

Went to check out their memorial day sale and got the run around. They wouldn't let me look at the trucks I wanted to see, they didn't pull my credit, they just through out some hypothetical numbers. They ja around. They wouldn't let me look at the trucks I wanted to see, they didn't pull my credit, they just through out some hypothetical numbers. They jacked up the price of the truck by the amount they were offering in rebates and discounts for their sale. The manager was very rude and talked down to me. I will never go back! More

The person in finance told me what a great deal he was able to do to save me money and than asked for money under the table for saving me money. Will never go back to Bell Ford for service or for a new ve able to do to save me money and than asked for money under the table for saving me money. Will never go back to Bell Ford for service or for a new vehicle. More

Went to look at a automobile that another dealer sent us over to look at that we want to buy Now they are saying its sold because they want us to buy from them and not send to original dealer. Also they don over to look at that we want to buy Now they are saying its sold because they want us to buy from them and not send to original dealer. Also they don't give the best financeing percentage they go by what they get the biggest kick back from. More