Betten Baker Chevrolet GMC Buick of Muskegon

Bait, Switch and Lie I went into this dealership with a print out from Auto Navigator through Capital One. I was pre-approved for a specific vehicle with specific options I went into this dealership with a print out from Auto Navigator through Capital One. I was pre-approved for a specific vehicle with specific options at a specific price. After a test drive, I decided that is the one I wanted. I was never given a run-through of the vehicle and where to access all of the options but as soon as I got home I realized they had charged me the right price but gave me the model with fewer options than I was supposed to receive. I have spent weeks arguing and meeting with the GM Mark and New Car Sales Manager Heath. All they have done is put me off and keep telling me they have found a solution but never tell me what the solution is. Finally, I complained to the BBB and the dealer response was that I found a vehicle with more options AFTER I had agreed to purchase the lesser model. Liars, cheaters, and thieves. More

Horrible!! Absolutely horrible. I have had nothing but a nightmare with Betten Baker throughout my process of buying my truck and still continue to have issues. Absolutely horrible. I have had nothing but a nightmare with Betten Baker throughout my process of buying my truck and still continue to have issues. You are just a dollar sign here and they want nothing more than your money. Communication with their customers is absolutely awful. I would have to constantly check in with them wondering when my truck would be ready to only waste my time going all the way to Muskegon to find out it wasn’t even ready. I was given a loaner that was absolutely DANGEROUS to drive and the only way I could get a safer more reliable loaner was to drive the death trap back to them. Made no effort to bring me a car or compromise with me. I sent emails asking questions, no response. I asked for SPECIFIC mechanical inspections such as suspension, brakes, tires, alignment etc. and if they were in good shape. They said all was well and gave me a report that said only a filter needed to be replaced. FALSE!! I just paid $1,600 in repairs that I had specifically asked for them to look at and make sure where good! Promises where made that they didn’t hold up to. I could give my experience from beginning to end but it would take pages to explain the nightmare I experienced and still am. For what should have been an a great milestone in my life, buying the truck of my dreams, turned into nothing but a negative sad depressing ordeal. DO NOT WASTE YOUR TIME HERE! More