Bill Estes Chevrolet
Indianapolis, IN
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This is a great dealership. I was first drawn to Bill Estes' dealership because of the service operations. For year's we've brought our cars here and always had a great experience. My latest experience w Estes' dealership because of the service operations. For year's we've brought our cars here and always had a great experience. My latest experience with the sales side of the shop was equally professional. I went to several dealerships around town in the span of a few weeks looking for a new car so I got a good feel for how everyone operated. The people I dealt with at Bill Estes differentiated themselves in a number of ways. 1) They knew their product. You would be amazed how many salespeople just don't know the cars they sell. 2) They were responsive. You'll be greeted within seconds of entering any dealer, but what happens after that varies. At Estes I saw more vehicles and got more information even though I spent less time there. 3) They were transparent. It seemed at other dealers there were subtle surprises at each step of the process. No surprises at Estes. I highly recommend this dealer. More
Stacey, our salesperson, was great. She has a great personality, was quick to point out key features specific to our family and was enjoyable to work with. While listed price was higher than I was see personality, was quick to point out key features specific to our family and was enjoyable to work with. While listed price was higher than I was seeing on comparable vehicles, Stacey and I were able to use comps to come to a fair price for both parties. Stacey made the purchase process an enjoyable one. More
I was refered to Bill Estes Chevrolet from a friend of mine who recently purchased a new vehicle. They told me to contact John Luck, a sale rep, who was very helpful, knowledgable and very easy going. H mine who recently purchased a new vehicle. They told me to contact John Luck, a sale rep, who was very helpful, knowledgable and very easy going. He showed us a variety of cars with options available on my new Impala. John Luck made our buying experience very pleasurable and I would highly recommend family and friends to go see John Luck at Bill Estes. Keep up the great work, you guys are the best! More
Stacy did a wonderful job of making our van buying purchase very pleasant. Everyone we worked with was very professional and helpful. The sales staff did a good job making sure that we received a pri purchase very pleasant. Everyone we worked with was very professional and helpful. The sales staff did a good job making sure that we received a price that we were comfortable with without any high pressure. More
I had my car less then 30 days and they would not fix or should I say they would fix it but it was going to cost ME $400 they said it was not part of the warrenty but I'm having a hard time understanding t should I say they would fix it but it was going to cost ME $400 they said it was not part of the warrenty but I'm having a hard time understanding this because it should not matter I had my car less then 30days if it was GM certified like they said I should'nt have had a problem so soon anyway! More
Have brought our Alero to Estes Chevrolet for rotor and pads replacement because of brake pulsating. First was fixed by Olds dealer at 7000 miles for free. Estes fixed again at 28,000 miles and blamed Ol pads replacement because of brake pulsating. First was fixed by Olds dealer at 7000 miles for free. Estes fixed again at 28,000 miles and blamed Olds dealer for poor service and us for the way we drove it! GM paid 1/2 cost of repairs. At 41,000 miles, brakes again pulsated and grinded; took it to CarX for another opinoin since this was 3rd time with GM parts & dealers being used before. CarX said rotors & pads needed to be replaced; would charge us $284. In order to work again with GM Customer Service, then brought car back into Estes Chevrolet . Told us we were "racing" the car and caliper was bad, causing rotors and pads to wear again! Called GM Service Center; they only offered to pay half. Estes told us the estimate was $1000 to fix the brake problems; GM Service Center told us Estes gave them an $800 estimate. Pressed GM to find out the discrepancy; no adequate response. I asked if GM was offering to pay 1/2 so Estes still would make money on the deal when this is now a product liability and engineering issue - brake problems have been constant since 99-03 Aleros per Car-X and my own research. GM would not put their offer in E-mail or fax to me and if I decided to get car fixed by Estes, would not agree to give me the old brake parts. Did not let Estes fix the car since the estimate was very high, problem blamed on us (instead of past work Estes did or poor brake engineering). Took it back to CarX, had them again check brakes, especially calipers. CarX again said calipers were fine, fixed rotors and pads, and stated thin metal of rotors in GM cars caused pads to have excessive wear and continuous brake problems. CarX charged $284 and gave us the old parts. They suggested we come in every 6 months so they could replace the pads before they wore down. <br><br>Estes Chevrolet did not identify the problem(s) with the brakes, tried to overcharge for the job, and the service manager blamed us "racing" the car for a non-existant caliper problem. The attitude of the mangers was flippant, rude and ignorant of what customer satisfaction means. They even gave examples of other GM cars who had to have their brakes done every 20,000 miles! I would never go back to this dealer because of different quotes on the same brake job, stating repairs that were not needed, not understanding the GM brake system problems, unwillingness to return old parts, blaming problems on other dealers or the driver, and poor quality service with the last brake replacement. In my opinion, this is a very questionable and dishonest way to do business. Estes and GM have been reported to BBB, NTSB, Ralph Nader and other consumer agencies. Other options to resolve problem and get complete customer satisfaction are being investigated. More