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Chapman Hyundai Scottsdale

Scottsdale, AZ

4.5
1,328 Reviews

3600 N. 89th Street

Scottsdale, AZ

85251

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1,328 Reviews of Chapman Hyundai Scottsdale

June 01, 2024

Updated: 5/30/24 Turns out - these guys have been programming my service light to come on earlier then the recommended service - so they get credit for the service work - and my 3-Year - 36,000 servi More

by Jeff E
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nicholas Kellogg
Jun 05, 2024 -

Chapman Hyundai Scottsdale responded

Hello Jeff, Thank you for your review. To say we are dishonest is not true. We have communicated and apologized for any difficulties in your service visits. In regards to your recommended maintenance, it's explained in detail in your owner's manual, and we have explained it in person. We have looked at your service records. Per our records, we have been performing your scheduled maintenance per the manufacture's guidelines. When you were in last and stated that you felt you still should have another oil change, as a courtesy we gave you one more. With your previous mileage being documented at 27,669, Hyundai only gives complimentary maintenance up to 3 years or 36k miles, whichever comes first. With the complimentary oil change that puts you at the end of your complimentary maintenance. We have done our best to assist you, and we feel we have done the right thing to address your concerns. Thank you, Chapman Hyundai of Scottsdale

Jun 05, 2024 -

Jeff E responded

in response Dear Chapman A ... NOT TRUE ... AGAIN! Everybody makes "mistakes" . . . That is not the problem. Its the dishonesty after, which reveals the dishonesty before - and still you persist in your response. This is purely damage control on the public face because I've posted a review. Your response doesn't begin to express context or factual history regarding my bad experience with Chapman Hyndai. Your remarks are entirely platitude without substance and complete rubbish. Anybody's "best" - would be a reasonable effort that just falls short because of human or systemic limitation. AND - it would not include - EVER - deception. Your "best" falls way short - given you have NOT met either of the following two reasonble standards of effort: 1- Tell the truth (you have not - not even with your response) 2- Contact me after-the-fact (neither you or a dealership representatibve . . . have not. Had that been the case, I would haveoue likely not posted . . . or at least modified the review). 3- AND THEN YOU OUTRIGHT LIE - or your recordkeeper - saying you've contacted me after and apologized. THAT HAS NEVER HAPPENED. (Hyndai corporate followed up with me to see if your dealership has reach out after my last experience. The answer, not only regarding A Chapmen, but anyone at the dealership at all - is still a resounding "NEVER".) This is not about attacking Chapman Hyndai. This is about helping others around me the same way I would want to be helped. Unfortunately, and I sincerely wish it were not the case, my only experience with your dealership has been extremely challenging to navigate the repeated dishonest and disingenuous business practice - only exclamated by your personal response. You imply some personal connection with we (and your name), but you have never personally spoken to me - or made any attempt that I'm aware of... like ... ever To even contact me. I'm not hard to reach. You and I have never spoken ... ever. So - while you feign what you "know", it's quite obvious you haven't checked with me (and I think the reason is obvious) And ... especially after your response, I wouldn't believe what you say, much less the extreme doubt I feel towards the likely integrity of Chapman record keeping practices. I don't wildly accuse you of improper handling of how my service changes were scheduled. I simply echo, 100%, what Hyndai corporate told me. "Incorrectly handled". and "scheduling the service light to come on before manufacturer's recommended mileage". Additionally - when I first addressed the problem with your dealership service , the only offered explanation was "no idea why Hyndai does that" - meaning it was a corporate thing and nothj no to do with Chapman. ALL action you've ever taken to "respond" has been only reactive. The additional service visit you reference - is true - but ONLY after me arranging a 3-way call between corporate and your service dept and forcing the issue. For the record - on that 3 way call - after Hyndai Corporate told me, directly that the service light had been improperly handled by the sercing dealer (Chapman) - and while your service rep listened other the other line - volunteering NOTHING - NO PUSHBACK. It was way more like . . . "caught with my hand in the cooke jar". And now . . . your response makes it sound like - "lets just all pretend we don't even have a cookie jar" . . . On that 3-way call, I finally said "this is so frustrating. You're telling me it's the dealers fault, but they're right here" At that point Hyndai Corporate responded "I know - I keep waiting for them to speak up and say something" Your dealership - or any employee I've ever worked, has NEVER taken a proactive measure to remedy any of my concerns. Your own response, is so brazenly misleading, and so openly pushes non-factual history .... where I thought I couldn't have been more shocked ... it tutns out I am. THE ONLY - benefit of any doubt I can extend, is maybe you honestly believe that 2 true details in a statement over-rule the an 3rd false detail, and so it becomes truth through some twisted distortion if logic. It's not much benefit to the dark and considerable doubt, but the most I can factually offer. Shame on you Chapman Hyundai. Shame on you! If your mother isn't embarrassed, she should be.

Jun 08, 2024 -

Jeff E responded

Yeah / / complete rubbish. You responding with whatever you want to say (or others read) is all you’ve done here. Shame! Factually and contextually - this is total rubbish.

April 19, 2024

Title: A Nightmare at Chapman Hyundai Scottsdale Service Department As a discerning consumer, one expects a certain level of professionalism and competence when entrusting their vehicle to a service depa More

by scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Cialdella, Jaime Heyns
Apr 22, 2024 -

Chapman Hyundai Scottsdale responded

Hello Scott, Thank you for your review. We are sorry to hear that you were not happy with your recent service visit. Chapman Hyundai of Scottsdale responsibility is to inform you of the repairs needed and quote those repairs for parts and labor. We keep our pricing competitive with other local dealerships. The cost of supplies and fees are part of the pricing that all shops assess. Diagnostic fees are also assessed by shops. Those fees are included into the quoted price of repairs when you decide to go forward with repairs. This is explained at the time of scheduling and when you drop off your vehicle. It is explained that customers will receive a text message with a link to see recommendations regarding your vehicle. This is for you to approve or decline repairs. Documentation of recommendations and pictures/video is very transparent as is the documentation of fees that are assessed. We have found this process to work for individuals that are busy and want quick and easy communication. We are always more than willing to go over details of repairs when asked. We are sorry that you didn’t find this helpful. Thank you, Chapman Hyundai of Scottsdale

January 17, 2024

My husband and Inhad a very pleasant experience purchasing our latest vehicle. We decided to go with a Hybrid, the salesman was very good at explaining everything in the car and told us not to hesi More

by rosierc120
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chad Goren
Jan 18, 2024 -

Chapman Hyundai Scottsdale responded

Thank you for your review! We are happy to see that you had a good experience with Chad Goren. It is always our goal to give all of our clients the best experience possible and ensure that all of your vehicle needs are met.

January 14, 2024

I bought a used car from Chapman and it died in two weeks. Car is complete junk. They told me to get lost. I’m out 23k. Avoid this dealership. More

by Ronklamert13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Donald Williams, Chapaman Auto Marketing, Andres Lasa, Matt Burgess, Shawn Sicari, Elijah Bigelbach, Julie Schrader, Yannick Sesonga
Jan 15, 2024 -

Chapman Hyundai Scottsdale responded

Thank you for your review. We value your feedback. We disagree with your assessment of this situation. You purchased a car that was in perfect working condition when you took delivery. You test-drove the vehicle, which functioned as per the manufacturer's specifications. You also brought in your own scan tool to make sure there were no codes. You were offered an extended warranty, which you unfortunately declined. We have gone over this information with you with your acknowledgment of these details. We stand by our inspections and our processes. Chapman Hyundai of Scottsdale

August 25, 2023

When I purchased my next Hyundai, it will be with Chapman Scottsdale. Great, great service. More

by mblake6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Dell
Aug 28, 2023 -

Chapman Hyundai Scottsdale responded

We appreciate you sharing the positive feedback on your experience. We take pride in serving our customers and hope to see you again soon!

July 24, 2023

I started looking for a Kona Limited or N-Line just a couple days before my final purchase of my 2023 Kona N. Julie at Chapman Scottsdale Hyundai made the process so much easier. Worked with me via email More

by nrobinson10717
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dale Taylor, Julie Schrader
Jul 26, 2023 -

Chapman Hyundai Scottsdale responded

Thank you for taking the time to provide us with a positive review of your experience with Julie and Dale. We are pleased to hear that our team made your visit pleasant and we look forward to seeing you again! Wishing you many happy and safe miles.

July 21, 2023

Mom and I were leaving a parking spot and she couldn’t get the car out of the stall all the way - she said the wheel was too hard to turn. We switched places and I had a hard time turning the wheel and re More

by SPDGIRL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Skabelund
Jul 24, 2023 -

Chapman Hyundai Scottsdale responded

Thank you for your review! We are happy to see that you had a good experience with Steve and the rest of our team. It is always our goal to give all of our clients the best experience possible and ensure that all of your vehicle needs are met.

June 22, 2023

I had such an amazing experience with buying a Tucson with Jesus and Donald. They both were so professional and really took the time to go over every feature the car had to offer. I highly recommend work More

by Kale.nickerson88
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesus bello , Donald Williams
Jul 13, 2023 -

Chapman Hyundai Scottsdale responded

Thank you for taking the time to provide us with a positive review of your experience. We are pleased to hear that Jesus and Donald made your visit pleasant and we look forward to seeing you again! Wishing you many happy and safe miles.

June 17, 2023

This is the best experience I’ve ever had buying a car! ! Jim Trafficanta helped me EVERY step of the way. I pulled up in a beaten down old car, overwhelmed, and was able to pull off the lot with a beautifu More

by mkmaselli
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Trafficanta
Jul 13, 2023 -

Chapman Hyundai Scottsdale responded

Thank you for your review! We are happy to see that you had a good experience with Jim. It is always our goal to give all of our clients the best experience possible and ensure that all of your vehicle needs are met.

June 08, 2023

The saleman, Damien, bent over backwards to satisfy my needs. The entire staff (Matthew, Joel, and Amir) jumped on board to find the vehicle I hoped to buy at a reasonable price within my budget. Certainl More

by ctascogo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Damien, Joel, Amir, Matt Burgess
Jun 09, 2023 -

Chapman Hyundai Scottsdale responded

We want to express our gratitude for selecting Chapman to assist you with your purchase. Your trust in us means a lot, and we are honored to have provided you with the best purchasing experience possible. It's delightful to know that everything went smoothly, and you had an amazing time. If you ever require any assistance in the future, please don't hesitate to contact us. Chapman Hyundai Scottsdale

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