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Empire Buick GMC of Long Island City
Woodside, NY
1,016 Reviews
Empire Buick GMC is the #1 Buick GMC dealer in New York! We are Google's #1 Top Rated Buick GMC Dealer in Queens! We look forward to assisting you with your next vehicle, and we're here for any GM repair or service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 AM - 7:00 PM
Tuesday 10:00 AM - 7:00 PM
Wednesday 10:00 AM - 7:00 PM
Thursday 10:00 AM - 7:00 PM
Friday 10:00 AM - 7:00 PM
Saturday 10:00 AM - 7:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 PM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,016 reviews
September 16, 2012
I looked up a Yukon XL online and found the exact one I wanted. I called City and they told me they have the truck. I gave them the VIN number and they assured me the truck would be prepped and ready when wanted. I called City and they told me they have the truck. I gave them the VIN number and they assured me the truck would be prepped and ready when I got there. They faxed me financing application and I immediately faxed it back. I then spoke to the Leasing manager who assured me I would have to just come in, sign the papers and drive off in my new truck. When I got there (before signing anything) I asked to see the truck. As I walked to the truck, I knew it was not prepped. I looked at the dash board and it did not have the built in GPS. I then started the truck and it had 10,000 miles more then the one I saw on the internet. I immediately told the salesman that this was not the same truck I was promised. The original sales lady, Tatiana, his in the back office. A typical bait and switch. I would definitely not recommend this dealership to anyone and am in the process of getting in touch with the Attorney Generals Office to get them to stop this practice. What a waste of my time. More
by brian.wakeham.3
Employees Worked With
Tatiana, Used Car Manager
Helpful March 26, 2012
Awesome experience for my first car purchase. For the two days this transaction took( my fault, not theirs), they gave 100% to make sure I was fully accomadated and satisfied. When my lease is over I will be days this transaction took( my fault, not theirs), they gave 100% to make sure I was fully accomadated and satisfied. When my lease is over I will be right back here. Thank you guys. 2012 Cadillac CTS luxury awd. More
by CTS-Victor
Employees Worked With
Chris, Mark
January 29, 2011
This dealership has good prices and service and are very friendly. My dealer rep. was excellent and courteous. This is the best caddy dealership in the city. They help out in any and every way they can. Vis friendly. My dealer rep. was excellent and courteous. This is the best caddy dealership in the city. They help out in any and every way they can. Visit this dealership if your thinking about a cadillac. More
by erq217
Employees Worked With
Nancie
August 14, 2010
Purchased a used Hummer H3 and it was so great, we came back and got a 2008 CTS! Great internet presentation, helpfull on the phone and email, H3 was better than expected and they really helped on the pri back and got a 2008 CTS! Great internet presentation, helpfull on the phone and email, H3 was better than expected and they really helped on the price. When we came back for the CTS we got an even better discount! They even called to remind us when the inspection was due on the H3! More
by charlotteny
Employees Worked With
Sharon, Wayne, Bruce, Allison, Sam, John
April 30, 2010
Brought my car in for service and got the car back with things missing from the car. I made calls to the dealership and they were not returned. The repairs we not done properly and the car was left dirty a things missing from the car. I made calls to the dealership and they were not returned. The repairs we not done properly and the car was left dirty and with personal belongings missing from the car More
by s575
Employees Worked With
Fitzroy Thomas
July 19, 2008
This was a great experience! I saw the car that I wanted, they helped me promptly, showed me all the features and told me what all my options were! I got a payment that was actually lower than I was wanted, they helped me promptly, showed me all the features and told me what all my options were! I got a payment that was actually lower than I was expecting! Absolutely terrific! Thank you! Will tell all my friend and neighbors... dont waste your time shopping other Cadillac dealers... I was mislead, told the car I wanted was there and drove all the way to Long Island and it wasnt there... they did have others they could make me a great deal on... but it wasnt what I wanted. The Customer Service team was helpful with emails and sending photos of different cars... More
by talla1
Employees Worked With
Sam, Randy, Bruce & Jeff
