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Executive Dodge Jeep RAM
Wallingford, CT
1,251 Reviews
As part of the Executive Auto Group, Executive Dodge Jeep RAM gives customers the Best Price First. With non-commissioned sales people, no haggling, an industry-leading exchange policy, and a satisfaction guarantee allow Executive Dodge Jeep RAM to provide you with the absolute best car-buying experience you’ve ever had. Everything is included in the listed price, so there aren’t any surprises down the road. We’re here to help you find the perfect car that fits your unique needs and lifestyle. That’s the Executive Way, and it’s why we’re consistently rated one of the best dealerships in Connecticut.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 6:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 1,251 reviews
September 20, 2012
I am writing to warn everyone about the dishonest and unethical sales practices at Executive Dodge Jeep in Wallingford, Connecticut. I live in Indiana and after looking very seriously for a Hummer H3 unethical sales practices at Executive Dodge Jeep in Wallingford, Connecticut. I live in Indiana and after looking very seriously for a Hummer H3 for over six months, I found one on Executive Dodge Jeep's website that seemed to be just what I wanted. I called to ask about it and the salesman told me it was "pristine." He offered to send me photos from his cell phone. (The dealership had only posted a stock photo on the internet.) He sent me several pictures, all low resolution and taken from a distance. However, on the phone he assured me over and over again that the vehicle was "pristine" and he added that he couldn't find a flaw on it anywhere. This H3 only had 27,135 miles on it, but it was nevertheless a 2007 so I would have expected at least a few minor imperfections. Therefore, I asked the salesman point blank if it had any paint chips from rocks and he said no. I asked him to look along the edges of the doors because that is a common place for dings, and he said there were no dings. I asked about scratches, and he said there were none anywhere. He said that the paint job was perfect, that the vehicle was immaculate and he repeatedly used the word "pristine." He also told me that the vehicle had never been in an accident. The vehicle was priced at about $3000 under the kbb.com value for a 2007 H3 with low mileage in "excellent" condition. I asked why it was priced so low and he told me it had been on their lot for a couple of months at a higher price and it hadn't sold, so the General Manager decided to lower the price and post it online to move it. He also said there were several people who were considering buying it because it was such a "steal" so if I wanted it, I'd better put a $1000 deposit on it right away. Well.... I believed him. Am I stupid? Naive? Maybe. I'm one of those people who is honest to the bone, and I always trust people and think that they're honest too. I should know better by now. I got a loan, bought the vehicle, and had it shipped to Indiana. WHAT A MISTAKE!!! Upon receipt of the vehicle this past Sunday, I noticed immediately that there are tons of paint chips and scratches all over it. Many of the scratches are very long and DEEP -- down to the primer and bare metal. I also noticed right away that the vehicle appears to have been wrecked. The red paint on the grill does not match the red on the rest of the vehicle and the hood doesn't align with the grill but rather sits at least 1/4" below it. I felt sick to my stomach. I knew in an instant that I had been PURPOSELY lied to and ripped off. The driver of the transport truck knew I would be upset. He commented that the vehicle had “a lot of problems” and said that it looked like a contractor had owned it because it was so banged up. He gave me a copy of the Bill of Lading and pointed out that he had marked seventeen major defects above and beyond “minor nicks, dents, and scratches found on any used vehicle”. He showed me where he had put an “s” after several of the defect abbreviations to indicate that there were “multiple” paint chips and scratches in those locations, and he told me he had to track the General Manager of the dealership down in order to get him to sign the document, but he did in fact sign it. I called the salesman and asked him why he told me the vehicle was "pristine" and he said "It IS pristine!" I told him there were more paint chips, dings, and scratches than I could begin to count and that the vehicle appeared to have been wrecked, but he stuck to his story and repeated the word "pristine" several more times. I told him I wanted to have the vehicle shipped back at the dealer's expense and I expected a full refund. It was Sunday so he said he would talk to his General Manager the following day and they would try to resolve the problem. The next day I called the General Manager myself and asked for his help. However, he echoed his salesman’s sentiment with regard to the vehicle, proclaiming “It IS pristine!” and adding that he’d had the vehicle on his showroom floor and everyone who saw it “oohed and aaahed” over it. I told him I did not want to debate the definition of the word "pristine" because it was a matter of opinion, but the fact remained that the salesperson told me the vehicle had absolutely NO paint chips, NO scratches, NO dings, and NO flaws of any kind. After a lengthy discussion, the General Manager offered to have the vehicle "detailed" for me saying that the scratches would "buff out." I told him that I'm no body shop expert but I'm smart enough to know that scratches that are down to the primer or bare metal don't just "buff out" and paint chips don't either. He said that I had purchased a used vehicle, that he wasn't going to take it back unless it had structural damage, and that I had gotten a "bargain" on it – implying that I had nothing to complain about. I replied that it was no “bargain” in light of the fact that the body is in such poor condition and furthermore, the fact that the vehicle is used is not a valid excuse for deliberately concealing the truth about it. I asked him if he would look at photos of the vehicle if I sent him some and he said he would. I sent him 43 close-up photographs showing the scratches, paint chips, and misaligned hood. The photos speak for themselves. He has acknowledged the receipt of the photos but so far, he has not commented on them. I agreed to get estimates for “detailing” (although I did not agree that detailing would resolve the problem). Thus far, I have talked to people at one detail shop and two body shops. All of them have had the same opinion – that “buffing” will only remove surface scratches and that the vehicle needs extensive body work to remove the deep scratches and paint chips which are on every panel of the vehicle. Exactly! They also agreed that the front grill was probably not original because the paint on it doesn’t match the rest of the vehicle, and they noted that the hood is very misaligned – both indicators that the vehicle has probably been in an accident. They explained to me that repairs which are not turned into insurance and not completed at a dealership do not always get reported to CarFax. To make matters worse, both body shops noticed that there are two melon-sized dents on the roof of the vehicle – possibly from a garage door opener closing on it or from hauling 2x4 boards or other similar construction materials. Executive Auto Group’s motto – according to their website -- is “Treat Every Customer Like Our Best Friend” and they refer to their “honest and courteous staff”. When Executive Dodge Jeep knows that a vehicle has numerous deep scratches and paint chips and deliberately lies about it to make a sale, it not only discredits their parent company and tarnishes their reputation, it leaves their customer feeling ripped off and victimized. I may have been incredibly foolish to believe what the Sales staff at Executive Dodge Jeep told me on the phone, but that doesn’t excuse their dishonesty. I am still trying to resolve this problem with the dealership. I believe that they should restore the vehicle to the condition they represented to me as the buyer or honor my right to cancel the deal and recover my losses. However, because I don’t feel like much progress is being made toward a resolution, I have decided to share my story online. If I can save even ONE person from making the same mistake I made in trusting this dealer, then the effort to post my experience on the internet will be well worth it. Linda from Indiana 765-319-8691 More
by Linda.L.Christopher
Employees Worked With
Rich Dzwonchyk, Tom Gallant
Helpful July 28, 2011
My husband and I have been shopping for a truck for approximately one month and were looking for either a used Ford or a used Silverado. This is what led us to the Executive Dodge dealership. They had approximately one month and were looking for either a used Ford or a used Silverado. This is what led us to the Executive Dodge dealership. They had a 2009 Chevy Silverado 1500. When I called I spoke to Steve and explained that I wanted to look at it because it had a crew cab, low miles, but I was most concerned about the towing capacity because we tow a 7100 lb. 29 foot 2010 camper and would like to have maximum towing capacity of at least 8000 lb. When I arrived at the dealership the truck was conveniently parked out front and running since it was a hot 100 degree day. I met Nick who was polite and started to take my information, but since I really wanted to know the towing information, I stopped him because the truck was dependent on this. He quickly went to Ryan, the used car manager, who had Chevy experience and researched it. He explained why this would not be a good choice for me due to the towing limitations. I have to say I was quite disappointed because the truck was beautiful, but I truly appreciate his honesty because he could have sold me this truck and I would have had problems with it because it would not have been able to do what I wanted it to do. Both men were courteous and extremely helpful. They located another truck; a Dodge Ram. We made an appointment to see this truck. Unfortunately it didn't meet our expectations...there was too much body work that needed to be fixed, but Nick said he would keep in contact with us. I would highly recommend this dealership to others. Thank you. More
by lisbrian1
Employees Worked With
Nick, Ryan, Steven
May 01, 2011
Frank did an excellent job of explaining the features of the Maxima over the Altima. He went above and beyond as he highlighted the strongest features of both auto. When I finally decided on the Maxima and the Maxima over the Altima. He went above and beyond as he highlighted the strongest features of both auto. When I finally decided on the Maxima and took delivery he thoroughly explained where everything was and introduced me to the service manager. More
by joerapa
Employees Worked With
Frank Rosado
April 18, 2011
My wife and I were looking to find a low mile used car, that was good on gas. We needed to trade in our old Kia Mini van. We had reviewed many cars. Jaime was very helpful and even tried to get to the c that was good on gas. We needed to trade in our old Kia Mini van. We had reviewed many cars. Jaime was very helpful and even tried to get to the car payment we have requested. Jaime's knowledge was amazing he was able to go over all options of car buying. He called Carlos and he went over the options of getting a new car with exceptional gas mileage and showed us how leasing was a better way to go and reduced our current loan payment by $30.00. We were very pleased with both Jaime and Carlos for all their help. Josh in finance went over all the final paperwork with us. He was extremely informative. He went over everything before having us sign any paperwork.It was the best experiance we have ever had at a dealership. I already referred one of my closest friends to go and talk to Jaime about purchasing a new Altima. I would recommend this dealership to everyone. I could not have asked for a better salesmen. They did more than I could have asked for. Thank you, Michael and Nancy Fama More
by mjfama
Employees Worked With
Jamie Lord
February 25, 2011
The Nissan/Jeep dealers was beautiful I didn't realize deal conveyance fee. After they explained it to me you get what you pay for this car was used and was perfect inside and out. They stand behind there deal conveyance fee. After they explained it to me you get what you pay for this car was used and was perfect inside and out. They stand behind there sales. Very nice people that want you to come back when you need another vehicle . More
by Neptunepatricia
Employees Worked With
Bryan & Jeff
February 16, 2011
My fiance and I were just stopping in to look around we had no intention of buying but than we met Terrance Albert. He was very friendly as well as knowledgeable and he worked with us to get the trade in had no intention of buying but than we met Terrance Albert. He was very friendly as well as knowledgeable and he worked with us to get the trade in value we needed to purchase our 2011 Honda Civic. He wasn't pushy at all and we liked that because we didn't want to feel pressure. In fact I think he's the one who felt the pressure to make us happy with our purchase and he passed with flying colors. If i hear of any one else in the market for a new car I would deffinately refer them to Terrance Albert. More
by christy6477
Employees Worked With
Terrance Albert
November 04, 2010
Good price, responsive, knowledgable people. What is not to like? Chris is calm, thorough and fast. Stephanie knows her product. Okay, she is also cute and has an adorable voice, but I bought the over t to like? Chris is calm, thorough and fast. Stephanie knows her product. Okay, she is also cute and has an adorable voice, but I bought the over the internet, so I did not know that ahead of time. Have I reached my minimum 250 characters for this review yet? More
by jimappleyard
Employees Worked With
Stephanie & Chris
November 01, 2010
Very good people to work with. They were very knowledgeable about the vehicle and we were able to quickly complete the transaction. There was no upselling of unwanted features and the vehicle was knowledgeable about the vehicle and we were able to quickly complete the transaction. There was no upselling of unwanted features and the vehicle was ready when promised. Vehicle was professionally detailed and all equipment was fully explained. More
by rilturbo
Employees Worked With
Daniella Viccaro
October 01, 2010
I have brought my Grand Cherokee to Exectutive Jeep for service probably a half a dozen times and have always been very (extremely) happy with the service I received. I have other work scheduled for next w service probably a half a dozen times and have always been very (extremely) happy with the service I received. I have other work scheduled for next week sometime and have the utmost confidence that work will be performed with the high level of workmanship as it has been done in the past. Whenever talking with friends and other people regarding the service I give you high marks. Keep up the good work!! More
by paulmerola
Employees Worked With
Skip (service)
July 16, 2010
I recently purchased a used Kia Spectra at Executive Dodge-Jeep and overall had a very good purchase experience. The sales person was courteous, reasonable and low-key, and worked out a good competitiv Dodge-Jeep and overall had a very good purchase experience. The sales person was courteous, reasonable and low-key, and worked out a good competitive price with me, and the dealership delivered the car in well-maintained tip-top shape. The dealership may have been a little aggressive in urging extended warranties, but discussions after the purchase reassured me that I got what I needed. Finally, this dealership promises a strong emphasis on customer service. I received a customer satisfaction survey right from the start and follow up calls to see how happy I was with my purchase. I am new to this dealership, but signs are very good that its service department is going support me vigorously in the future to keep my Spectra in good working order. More
by DONALDWROGERS
Employees Worked With
Richard Kennedy
