Fair Oaks Ford

Craig made auto buying easier. He was very helpful and did not pressure us in any way. He even found my glasses for me that I left in a test drive. The service department was friendly also. It was a pleas did not pressure us in any way. He even found my glasses for me that I left in a test drive. The service department was friendly also. It was a pleassure doing business with Craig and Fair Oaks Ford. Thank you, Bob Ruf More

We have been Fair Oaks customers for 29 years. We have purchased 25 vehicles from this dealership, and have always been treated the way a customer should be treated. I drove over 1,000 miles to purchase purchased 25 vehicles from this dealership, and have always been treated the way a customer should be treated. I drove over 1,000 miles to purchase my latest Ford, why? The staff at Fair oaks Ford have always gone the extra mile to do things the correct way. Always a positive experience. More

I have given this dealership a 5 in all categories because there wasn't a 6! I have been a loyal Fair Oaks Ford customer for over 10 years. When I was looking into purchasing my first vehicle from t because there wasn't a 6! I have been a loyal Fair Oaks Ford customer for over 10 years. When I was looking into purchasing my first vehicle from them, I always had my guard up thinking that all salesmen were trying to rip me off and make a sale. Mr. Castelan never pressured me and all staff at Fair Oaks always cared for my needs by giving me a great deal everytime. They are very proffesional and have great customer service. I have purchased vehicles for my daughter and son, myself and my husband from Fair Oaks Ford. Thank you Fair Oaks Ford for your great service and great vehicles. More

This was a great experience and i would buy my next car here. Serafin was great to help us and the best part is that he speaks spanish to help understand everything better. The location is good and the here. Serafin was great to help us and the best part is that he speaks spanish to help understand everything better. The location is good and they had a great selection but the service waas outstanding. More

After visiting numerous other competitive dealorships, I stopped at Fair Oaks Ford after viewing the vehicle I was interested in on their lot. I was imediately greeted by friendly staff upon entering the de stopped at Fair Oaks Ford after viewing the vehicle I was interested in on their lot. I was imediately greeted by friendly staff upon entering the dealorship. I felt comfortable asking all the necessary questions and was quickly provided a test drive. I received a very good price on the used vehicle I purchased. The sales manager was extremely helpful and honest. I have recomended Fair Oaks Ford to all my family and friends for future vehicle purchases. The General Manager John Krajnovich was a pleasure to work with and made the complicated procedure of purchasing a vehicle very easy. More

I have purchased several vehicles from the terrific staff of Fair Oaks Ford. The purchasing experience was made quick and easy by John Krajnovich and his salesman Seraphin. All members of the sales and servi of Fair Oaks Ford. The purchasing experience was made quick and easy by John Krajnovich and his salesman Seraphin. All members of the sales and service team have been wonderful! I wouldn't go anywhere else! More

I have bought several vehicles from Fair Oaks Ford Naperville with Dan & John. They make me feel at home and make every process, question, and experience superb and with out a doubt I feel like I'm an Naperville with Dan & John. They make me feel at home and make every process, question, and experience superb and with out a doubt I feel like I'm an extremely important person when I walk in the door. They are always willing to show me everything that I am entitled to, willing to work around my busy schedule and accommodate me at any time I want and that's what is important to me. They both go the extra mile for me and my family and this is why we have been doing business with Fair Oaks for over 30 years. You can't find this anywhere else when looking for a Ford Vehicle or product. I was one of the very few people to have the first 2010 Edge Sport and they made sure that I had everything that I wanted at the best price. Everything is always taken care of before I walk in the door and that's something I appreciate more than anything. I will always bring my family, friends, and anybody else I speak with business to Fair Oaks Ford in Naperville! More

Customer service is a 5 because the sales manager jumped through hoops to make me happy. Friendliness is a 5 because everytime I walked in the sales personel greeted me and John would be sure and say hi. through hoops to make me happy. Friendliness is a 5 because everytime I walked in the sales personel greeted me and John would be sure and say hi. Overall experience is a 5 because after I bought my car I noticed a small dent after I had left the dealership. I called to tell them I found this and they repaineted and fixed the area and gave me free loaner cars for over a week when the work was being done. I gave the price a 5 because they beat everyone elses price. More